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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 access billing history by partial customer name or premise


Premise PBX Checklist
Looking for a new business phone system? To find a premise-based private branch exchange (PBX) solution that meets your needs, you should ask yourself several

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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BI: On Demand, On Premise, Open Source, or Outsourced?


On-premise or on-demand, business intelligence (BI) solutions can help businesses become more intelligent about key processes. But what are the benefits to implementing cloud-based BI over traditional software? Are on-demand BI applications as popular in the enterprise as they are with midmarket companies? And what are some reasons people don’t outsource BI? Find out the answers to these questions and more. Download this guide now.

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Which is Best: Cloud-Based or on-Premise Web security?


As you'll discover in the Aberdeen report, Web Security in the Cloud: More Secure!

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Premise PBX Buyer’s Guide


If you’re considering upgrading your traditional phone system to a premise-based private branch exchange (PBX) system, there are a few things you need to know before you start talking to vendors. Find out whether your company needs just the basic features, or if you need more advanced functions such as programmable routing and scheduling. No matter the features, a premise PBX system can help you save money—learn how.

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QAD Raises the Blended Cloud/On-premise ERP Bar


QAD is a leading provider of enterprise applications for several thousand global manufacturing companies specializing in automotive, consumer products, electronics, food and beverage, industrial, and life sciences products. QAD Enterprise Applications On Demand, which provides the same functionality and user experience as its flagship on-premise counterpart QAD Enterprise Applications suite, has

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Risks and Rewards of Customer-Focused Partnerships: Economist Report


In customer-focused partnerships in a global market, an economist intelligence unit survey report of 516 executives, you'll be introduced to the c...

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Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer


Most of your customers and prospects expect you to be involved in social media—and they’ll be more likely to do business with you if you are. So how do you expand your customer relationship management (CRM) strategy to engage social customers, and gain their trust? Discover how to integrate Web 2.0 social media tools and strategies into your traditional CRM efforts for better, more meaningful customer relationships.

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Applying the Power of Social Networks to Customer Relationship Management


Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.

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Delivering Superior Customer Value in Insurance


Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a 360-degree view of each customer that covers his or her entire experience with the company. Read this white paper on how information technology that supports tightly integrated, end-to-end business processes can increase insurer responsiveness and customer loyalty.

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Voice of the Customer Analytics


Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. These solutions can provide an organization with critical data for rapid, targeted decision making, by analyzing and combining customer data from both direct (speech analytics, chat, e-mail) and indirect sources (social media) to gain a holistic view of the customer experience—down to the individual customer level.  

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Remote Vendor Access: Not All Access Should Be Treated Equally


Many companies have already invested heavily in solutions that provide remote access solutions to their employees, and are now looking to leverage those solutions for their remote vendors. But what works for your employees might not work for your vendors—and the wrong solution can introduce security risks, from viruses to unauthorized access and noncompliance. Learn about the different access requirements for vendors.

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