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 access from history all or selected service orders for a premises regardless of customer


SaaS Buyer's Guide for Wholesale and Distribution
SaaS, despite its phenomenal popularity, is certainly not one-size-fits-all. You need to consider decision criteria such as fit, return on investment, and risk.

access from history all or selected service orders for a premises regardless of customer  executives, smartphone access, or access from a home PC—will put a surplus of demand on IT departments' capabilities to deliver... look out for browser-based SaaS apps as yet another alternative, or addition to an interwoven portfolio. So while there's a lot to consider, the range of options and potential benefits of SaaS make it a consideration worth making. SupplyChainBrain is the world's most comprehensive supply chain management information resource. In addition to providing complete coverage of

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Browse RFP templates

Visit the TEC store for RFP templates that can save you weeks and months of requirements gathering, and help ensure the succes of your software selection project.

Browse Now
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

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Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » access from history all or selected service orders for a premises regardless of customer

Waking Up to a “New Day” at Infor


Moving away from the relentless acquisitions of the past, Infor is waking up to a brand new day, marked by innovative product development that will change the way work is done. TEC principal analyst P.J. Jakovljevic looks at how the vendor has become a formidable opponent to SAP and Oracle, and examines all the components of Infor10, a new generation of enterprise software that allows the seamless execution of business processes.

access from history all or selected service orders for a premises regardless of customer  on-premises deployments. Whether customers access functionality from a software-as-a-service (SaaS; cloud) model or on-premises deployment, they should get the same functionality and look and feel. The only difference is in how users connect to core applications. Customers can even move from one deployment model to another, as the same application code is used for all deployment models.   The Infor10 Motion Platform For the cloud and mobility, Infor recently launched Infor10 Motion applications to Read More

The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 1


As the era of traditional telephony draws to a close, the doors to the next generation in communications open. Chapter 1 of this 4-part e-book discusses electronic human voice communication and its importance in business today. It documents the underlying beliefs, philosophies, and observations of the future of telephony, and provides the basic concepts readers will need to guide them through the rest of the series.

access from history all or selected service orders for a premises regardless of customer  only provide fast database access but also distribute control intelligence throughout the network, a lesson learned from uni-media. We have also learned that multi-media networks are complex organisms requiring specialized monitoring intelligence, and that manufacturer-provided monitoring tools are a part of the solution but do not take into account the nuances and subtleties of the overall system. However, generic monitoring and management tools are insufficient—to be truly effective, third-party Read More

Why Project Portfolio Management Is a Must-have Strategic Asset in a Down Economy


Project portfolio management (PPM) software can provide a dynamic decision-making process for assessing projects such as portfolios, prioritizing projects, and allocating limited resources to meet key organizational objectives. Using PPM can also help you better align and manage your people, projects, and processes—giving you the ability to react quickly to change and minimize risk in the current declining market.

access from history all or selected service orders for a premises regardless of customer   Read More

Analysis of TeleCommunication Systems, Inc. Release of Menu Driven Wireless Web Capability For SMS


The advent of menu driven wireless web capabilities for SMS (Short Message Service) will allow carriers to offer their subscribers fully personalized web based menus for quick access to stock quotes and bi-directional transactions such as e-business or gaming.

access from history all or selected service orders for a premises regardless of customer  users to customize their access to information will be critical, not only in attracting clients, but retaining them. It also takes some of the administrative overhead from the carrier and places it in the end users hands. Of course, this does not mean that help desks will become obsolete, merely that a user will have more control. The release of customizable web menus for SMS is a win-win situation for carriers and end users alike. Read More

Steinwall Scientific, Inc. and IQMS: A Pursuit Spanning Decades Results in a Lasting Partnership for the Future




access from history all or selected service orders for a premises regardless of customer   Read More

Wipro Point of View: Changing Nature of the Wealth Management Industry


The slump in the wealth management industry has its roots in the financial crisis in America and Europe. This has led to high-net-worth individuals (HNI) getting increasingly attracted to low risk, low management investments. Dr. Ashok Hegde, Global Head of Financial Services, Business Analyst Practice, Wipro, shares his expertise on the current challenges faced by and opportunities available to wealth managers. Read more.

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The Pain and Gain of Integrated EDI Part One: The Pain of Integrated EDI


The real action is in merging the influx of electronically transmitted data with existing information already being processed within the ERP system, and the ensuing challenge is to make sense of this constant flood of information arriving daily in the form of EDI or XML messages.

access from history all or selected service orders for a premises regardless of customer  or, when required, by accessing traditional EDI networks. This flexible transaction delivery should insulate businesses from the complexities of dealing with multiple EDI networks, while enabling them to electronically trade with not only traditional EDI VANs, but also Internet-based trading communities. Businesses can either use ACCPAC Exchange to adopt pure Internet-based EDI right away, or, as the market evolves, to gradually adopt Internet-based EDI while benefiting from a lower cost alternative to Read More

The Integrated Information Management Infrastructure: The Business Value of the Best-of-Suite Approach


Overlooking how an application fits into your overall IT landscape can lead to costly implementations. But addressing data management with middleware solutions that work seamlessly with existing applications in your company’s IT environment can lead to significant benefits. Explore the value of technology decisions that support and maintain infrastructure-wide interoperability with regard to your data management solutions.

access from history all or selected service orders for a premises regardless of customer  SAP,integrated information management,data management,data integration,data management software,data integration software,data integration management,data management technology,data integration tools,enterprise data management,data management services,data management technology definition,data management systems,data management solutions,data management tools Read More

Voice of Customer: Using Customer Actions That Speak


Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer feedback surveys, focus groups, etc.) and unstructured (blogs, forums, etc.). Data is then organized for use by diverse teams across an organization. Read about how companies can use data captured from customer actions or on-board diagnostic (OBD) systems for VoC analytics.

access from history all or selected service orders for a premises regardless of customer  of Customer: Using Customer Actions That Speak Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer feedback surveys, focus groups, etc.) and unstructured (blogs, forums, etc.). Data is then organized for use by diverse teams across an organization. Read about how companies can use data captured from customer actions or on-board diagnostic (OBD) systems for VoC analytics. Read More

Customer Data Integration: A Primer


Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a customer relationship management initiative can help provide organizations with a successful framework to manage data on a continuous basis.

access from history all or selected service orders for a premises regardless of customer  data sources, connection and access to multiple data sources to allow for easy and timely analysis, and matching and de-duplication functionality. Conclusion CDI is the act of consolidating data from across the organization to create a centralized view of the customer. Vendors have developed specific product offerings to meet the needs of organizations that require data integration initiatives within CRM. CDI has become an important initiative within organizations that prioritize a consolidated view of Read More

IDC and Webroot Present: Securing Enterprise Environments against Spyware-Benefits of Best-of-breed Security


The threat of spyware has risen to epidemic levels for many information technology professionals trying to protect their users and network. In response, many security vendors are creating anti-spyware software to seek out spyware and eradicate it from the enterprise network. Webroot's Spy Sweeper Enterprise is just such a product.

access from history all or selected service orders for a premises regardless of customer  and Webroot Present: Securing Enterprise Environments against Spyware-Benefits of Best-of-breed Security The threat of spyware has risen to epidemic levels for many information technology professionals trying to protect their users and network. In response, many security vendors are creating anti-spyware software to seek out spyware and eradicate it from the enterprise network. Webroot's Spy Sweeper Enterprise is just such a product. Read More

Supply Chain Risk Management for Wholesale Distribution Companies: Planning for Disruption


Forward-looking companies are focusing on managing supply chain risk. The same functionality that supports supply chain network visibility, collaboration, and analytics can also enable supply chain risk management. This white paper shows that companies often actually possess the data they need, but disconnected systems impede the ability to make the right data accessible to the right people at the right time.

access from history all or selected service orders for a premises regardless of customer  make the right data accessible to the right people at the right time. Read More

Epicor for Service Enterprises: Project Accounting for Professional Services Organizations




access from history all or selected service orders for a premises regardless of customer   Read More

I-Impact Predicts Your Customer Retention!


More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention, and cross-sell programs. It is a costly operation to develop such functionality from scratch. Vendors like I-Impact offer packaged application providers the opportunity of a shortcut.

access from history all or selected service orders for a premises regardless of customer  a client-server model with access to the user interface via a web browser that uses downloadable Java applets. It uses the Microsoft NT/2000/XP server for all other operations. MarketDrive consist of three main components: The MarketDrive DataHub The Analytical and Visualization Engine The MarketDrive Front End, containing the applets that drive the server-based Impact Analytics Workbench, Data Drill Down, OLPP browsing, Report Builder, and Report Viewer On-line Predictive Processing (OLPP) With OLPP, Read More