ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and on-premise, creating business value through higher productivity, customer satisfaction, and operational efficiency. Its patented concept of “continuous planning and scheduling” covers the entire service lifecycle management realm. TEC presents a candid Q&A session.
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fact, utilities and telcos account for over half our installed base for ClickMobile. In each of these deals we faced competing solutions, and it is hard to imagine that the customers awarded us these deals without satisfying themselves regarding our domain expertise. TEC: Not only competitors and analysts but also some ClickSchedule users have claimed that the product is complicated and difficult to understand and work with, at least initially. (Certainly, your implementations take several months on