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The Business Case for Account Lockout Management
Three strikes—your out; that’s what lockout management does. But employees often forget the many passwords needed to access information. What ensues is a flood
Business Case for Account Lockout Management Three strikes—your out; that’s what lockout management does. But employees often forget the many passwords needed to access information. What ensues is a flood of calls to the help desk that, over time, can become a huge administrative burden. Adopting a strong password policy is critical. By implementing a lockout management strategy via automated management solutions, businesses enhance security and improve workflow.
Small Business Software (SBS) RFI/RFP Template
General Ledger, Accounts Payable, Accounts Receivable, Payroll, Inventory, Job and Project Costing, Fixed Assets, Sales Management, Budgeting, Manufacturing, Product Technology
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Financial packages encompass modules for bookkeeping and making sure that accounts are paid or received on time.
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Engineering Change Management 2.0: Better Business Decisions from Intelligent Change Management
Traditionally, change management in product development and engineering has been viewed as a way to control cost and improve efficiencies. But companies are
components. By taking into account both the technical and commercials aspects of a change in advance, these companies are making better business decisions about the changes they implement. Beyond simply analyzing the change itself, over two-thirds of Best-in-Class companies possess formal change implementation plans. These companies have a formal process to determine the optimal way to implement the change. They are nearly three times as likely as Industry Average companies to do so, ensuring adequate
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management
about 12 questions will account for half the calls made. An effective self-help system should allow users or customers to resolve most common queries on their own, but it should also make it easy to escalate inquiries to an operator through telephone, Web chat, or e-mail if users get stuck or their questions are more complex. Also, call center representatives can sometimes handle problems more productively over live chat than on the phone, since an agent can deal with only one customer at a time over the
Enter Enterprise Incentive Management and Incentive Compensation Management
Companies with large sales forces, huge product portfolios, and complex incentive plans with many variables need to offer variable pay. This has created
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Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies
wants to know the account number before we get started. Also common is the case of the customer asking an agent to confirm if the information he or she has just read on the web site is correct, only to hear “Sorry, that's not right,” or worse yet, “Hmm … I am not sure. Sorry.” The chances of the agent solving the problem on the spot, and perhaps even upgrading the customer to a product or service that meets his or her needs, are then indeed slim. Traditionally, agent turnover rates at call
Logility Voyager Solutions for Supply Chain Management (SCM) Certification Report
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LCMS Exposed! Understanding the Differences between Learning Management and Learning Content Management
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Smartree Talent Management Suite
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10 Principles for Knowledge Management Success
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Oil and gas companies have numerous information systems, each churning through vast amounts of data to support business decisions. Successful management of
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To achieve global transparency of all customer relationships, SAP AG upgraded to the latest release of the SAP customer relationship management (CRM
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