When creating a seamless value chain, it is essential to focus on the customer. However, information, data, and processes are key when planning the complex merger of processes, technologies, and culture. Additionally, a successful value chain recognizes that partners, vendors, suppliers, and employees play a vital role to ensure that customer values are both recognized and realized.
accounting for manufacturing variances
midsized company developed an accounting process that saved the company around $40,000 per year. However, in order for it to work, when a customer ordered via the web, there was a portion of the order entry process that had to be done twice ' same small amount of information duplicated within a couple of screens of each other. So, while it was an internal operationally efficient process ' hey, it saved $40K per year ' it was so customer unfriendly that it was turning off customers and they weren't always