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Moxie Software-Promoting Social and Multichannel Customer Service
Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer

act customer service software  With the Healthcare Affordable Act, we are anticipating a higher demand for customer communication channels technology in this industry segment. TEC: Which products, regions, and industry segments have been most active as of late? What do you foresee in the next 12–18 months, more of the same, or not? DL: Moxie is a market leader in providing customer communication channel solutions, especially knowledge base, e-mail, chat, co-browse, and WSS. Moxie has offices in North America; Europe, the Middle Read More

Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » act customer service software


Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service
Traditionally, utilities have leveraged robust meter, network, and customer service infrastructures. These technologies served the needs of largely regulated

act customer service software  fact, the Energy Policy Act of 2005 requires that all residential customers in the United States be provided with time-of-use billing. For utilities, this means that consumption behavior data for all residential customers must be available at a sufficient level of detail to easily identify time-bound usage patterns according to seasons (winter, summer, and transition periods), time of week (weekday/weekend), and on- or off-peak usage. On the basis of this profile data, utilities then need to associate Read More
Verint Acquires KANA Software to Redefine Customer Engagement
Verints Systems, a provider of Actionable Intelligence solutions serving the enterprise intelligence and security intelligence markets, acquires KANA Software

act customer service software  sizes capture, analyze, and act on customer, business, and market intelligence to improve customer experiences and heighten loyalty and enhance operational efficiencies. Verint’s WFO and VoC analytics capabilities include voice recording, voice biometrics, quality monitoring, speech analytics, text analytics, enterprise feedback management, workforce management (WFM), performance management, desktop and process analytics, e-learning, and coaching.   On the other hand, KANA has lately had a nice run of Read More
Enterprise Process Improvement (EPI) Software: Customer and Software Vendor Collaboration
Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and enjoy the fruits of your labor. Not

act customer service software  is like a high-wire act without a safety net. Sure, it has been done before, but why take the risk? Enterprise Process Improvement (EPI) Software Hopefully at this point of the article, you are inclined to continue maintenance. Great! Now, how do we convince management that the project to implement the new release of your enterprise-wide software is as important as or more important than the sales department's project to improve reporting and better anticipate customer needs; the marketing department's Read More
Choosing a Solution for Web Filtering: Software, Appliance, Managed Service?
There are three types of web security solutions: software-based, appliance-based, and managed services. Each needs to be evaluated against several key buying

act customer service software  malware threats and so act as a perfect complement to Skeptic. Delivering such comprehensive threat protection has become all the more essential with the increasing trend towards threat convergence (see page 5). Moreover, MessageLabs is the only vendor to retain its email, web and Instant Messaging (IM) security services in-house. This means that when a threat is detected in one vector, the solution can be applied across other vectors with the greatest possible speed and efficiency. Because MessageLabs Read More
Halogen Software
Established in 1989 and headquartered in Ottawa, Canada, Halogen Software provides web-based appraisal, 360-degree feedback and survey software solutions

act customer service software  to HR professionals to attract, retain, and motivate their top employees. Halogen Software provides web-based software solutions to dramatically improve HR and line manager productivity. Read More
Busting the Myth of Commoditized Software Markets with the New TEC Focus Indicator
The new TEC Focus Indicator is a concrete way to start gauging the real functionality, competitive differentiators, and focus of enterprise software products

act customer service software  real-world situation, where you actually compare these two products in-depth, these TEC FI graphs ought to prompt you to ask the vendors some questions about their product roadmaps and development strategies. For example, if one vendor has been on the market longer than the other, how come both hover in the Competitive Zone for the same functional modules? Product A has been around longer but doesn't seem to be developing its inventory management or manufacturing management functionality as deeply as it Read More
TIBCO Software
TIBCO Software Inc. (NASDAQ: TIBX) is a business integration and process management software company. In January 1997, TIBCO Software Inc. was established as a

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Distribution in a Challenging Economy: Online (Software as a Service) versus Traditional Software
When considering major purchases, most people ask, “Why rent when you can buy?” But with IT systems, the reverse may be true. Software as a service (SaaS

act customer service software   Read More
Addsum Business Software
Addsum Business Software was founded in 1992, as a spin-off of a prior business, Inkit Productions (founded in 1986). The company provides database-driven

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Software Test Tools Software Evaluation Report
Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout

act customer service software   Read More
Outsourcing, Applications Software Software Evaluation Report
The outsourcing application software Software Evaluation Report criteria are appropriate for selecting outsource providers in the area of business software

act customer service software   Read More
Quadrant Software
Quadrant Software@ develops, implements and supports Quadrant HR™. Quadrant HR™ is a user-defined, configurable software and services solution

act customer service software  services solution integrating best practices for Human Resources, Staff Scheduling and Payroll into a single system. Fully configurable, Quadrant HR™ conforms to the way you work without costly programming customizations. You can create and automate workflows across the organization. Quadrant HR™ is designed to improve employee processes from ‘hire to retire’ for simple to complex multi-site, multi-position, multi-contract workplaces. Experience the power of effective, automated business Read More
Software Services
Espire provides software-consulting services to clients globally as a partner to conceptualize and realize technology-driven business transformation

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