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Moxie Software-Promoting Social and Multichannel Customer Service
Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer

act customer service software  With the Healthcare Affordable Act, we are anticipating a higher demand for customer communication channels technology in this industry segment. TEC: Which products, regions, and industry segments have been most active as of late? What do you foresee in the next 12–18 months, more of the same, or not? DL: Moxie is a market leader in providing customer communication channel solutions, especially knowledge base, e-mail, chat, co-browse, and WSS. Moxie has offices in North America; Europe, the Middle Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » act customer service software


Enterprise Process Improvement (EPI) Software: Customer and Software Vendor Collaboration
Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and enjoy the fruits of your labor. Not

act customer service software  is like a high-wire act without a safety net. Sure, it has been done before, but why take the risk? Enterprise Process Improvement (EPI) Software Hopefully at this point of the article, you are inclined to continue maintenance. Great! Now, how do we convince management that the project to implement the new release of your enterprise-wide software is as important as or more important than the sales department's project to improve reporting and better anticipate customer needs; the marketing department's Read More...
Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service
Traditionally, utilities have leveraged robust meter, network, and customer service infrastructures. These technologies served the needs of largely regulated

act customer service software  fact, the Energy Policy Act of 2005 requires that all residential customers in the United States be provided with time-of-use billing. For utilities, this means that consumption behavior data for all residential customers must be available at a sufficient level of detail to easily identify time-bound usage patterns according to seasons (winter, summer, and transition periods), time of week (weekday/weekend), and on- or off-peak usage. On the basis of this profile data, utilities then need to associate Read More...
SalesLogix and ACT! Officially Branded As Best Software
Having garnered a powerful broad enterprise applications portfolio, Best Software is challenging the competition and telling the market it will not easily be

act customer service software  Commerce Corporation 's popular ACT! contact management and SalesLogix customer relationship management (CRM) solutions will join Best Software thereby creating its CRM Division . The company believes the move should further strengthen its position as a leading provider of front-office/back-office business management solutions for small and mid-size businesses (SMBs). Interact Commerce Corporation and Best Software were operating as sister organizations in the US under their the UK-based parent company, Read More...
Verint Acquires KANA Software to Redefine Customer Engagement
Verints Systems, a provider of Actionable Intelligence solutions serving the enterprise intelligence and security intelligence markets, acquires KANA Software

act customer service software  sizes capture, analyze, and act on customer, business, and market intelligence to improve customer experiences and heighten loyalty and enhance operational efficiencies. Verint’s WFO and VoC analytics capabilities include voice recording, voice biometrics, quality monitoring, speech analytics, text analytics, enterprise feedback management, workforce management (WFM), performance management, desktop and process analytics, e-learning, and coaching.   On the other hand, KANA has lately had a nice run of Read More...
Halogen Software
Established in 1989 and headquartered in Ottawa, Canada, Halogen Software provides web-based appraisal, 360-degree feedback and survey software solutions

act customer service software  to HR professionals to attract, retain, and motivate their top employees. Halogen Software provides web-based software solutions to dramatically improve HR and line manager productivity. Read More...
Logic Software
Established in 1999, Logic Software, Inc. specializes in the development and design of custom software applications, programming services outsourcing, and

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Software Services
Espire provides software-consulting services to clients globally as a partner to conceptualize and realize technology-driven business transformation

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Customer Advocacy Part I: Creating the Business Case for Customer-centric Companies With Fanatical Customer Advocates
The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A

act customer service software  is thus the customer contact center, as it plays a pinnacle role in branding, corporate image, and customer lifetime value. Adopting a customer-centric culture has a direct impact on corporate financial viability. Read More...
TIBCO Software
TIBCO Software Inc. (NASDAQ: TIBX) is a business integration and process management software company. In January 1997, TIBCO Software Inc. was established as a

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Managing Risk in Enterprise Software Selection
Selecting and implementing new enterprise software changes your company, and the business processes that drive it. How you handle these changes can make the

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Argos Software
Argos Software develops, markets, and supports PC-based financial and management accounting software designed around the requirements of specified industries

act customer service software  agribusiness, service, brokers, mining, manufacturing, and others. The main product is ABECAS® : Activity Based Enterprise Cost Accounting System Read More...
CARL Software
Founded in 1985, CARL Software specializes in computerized maintenance management systems (CMMSs) and enterprise asset management (EAM) software. The company is

act customer service software   Read More...

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