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Documents related to » act online contact manager


Contact Center Buyer s Guide
Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP has dramatically transformed telecom, and is now doing the same in the contact center. Download this Buyer’s Guide for a better understanding of the VoIP value proposition, as well as what you need to consider when making the decision to adopt VoIP in your contact center.

ACT ONLINE CONTACT MANAGER: Contact Center Buyer s Guide Contact Center Buyer s Guide Source: Ziff Davis Document Type: White Paper Description: Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP has dramatically transformed telecom, and is now doing the same in the contact center. Download this Buyer’s Guide for a better understanding of the VoIP value proposition, as well as what you need to consider when making the
8/17/2012 4:46:00 PM

Contact Centre Virtualisation
As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to manage, and has better customer service. Learn about contract center trends and the five key elements to consider when outsourcing your customer service center business processes.

ACT ONLINE CONTACT MANAGER: Contact Centre Virtualisation Contact Centre Virtualisation Source: EDS Document Type: White Paper Description: As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to manage, and has better customer service. Learn about contract center trends and the five key elements to consider when outsourcing your customer
5/20/2008 4:47:00 PM

Demystifying SAP Solution Manager
Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC principal analyst P.J. Jakovljevic discusses how SAP Solution Manager, a unique offering for centralized support and system management, covers all aspects of system deployment, operations, and continuous improvement, to ease customer pain with their complex IT environment.

ACT ONLINE CONTACT MANAGER: more pertinent, as Sarbanes-Oxley Act of 2002 (SOX) public companies are bound by the law to produce documentation upon request.   Who Is Really Using SolMan? At the recent SAP TechEd 2011 event in September, SAP released SAP Solution Manager 7.1 , which provides an overhauled and much easier to use interface (UI) along with several new functionalities, such as the following: New monitoring and alerting infrastructure for the whole solution (both SAP and non-SAP applications) Enhanced openness and
10/27/2011 11:35:00 AM

IBM Tivoli Storage Manager FastBack
Do you need a better backup solution or a better recovery solution? Many businesses are struggling with both an ever-increasing amount of data and a decreasing tolerance to system downtime. You need to reduce the amount of data at risk of loss and eliminates error-prone manual operations from the data protection process. And you need to get your operations back up within minutes of any type of data loss.

ACT ONLINE CONTACT MANAGER: Forecast Results, and Respond Proactively Best Practices for ERP Implementation Best Practices for Fixed Asset Managers Talent Management for Small and Medium-size Businesses: Steer Your Business to Handle Change by Creating the Right Road Map for Your Talent Journey TEC 2013 Supply Chain Management Buyer’s Guide Acronym-Related White Papers: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information
5/9/2011 9:53:00 AM

eBay—Securing the World’s Online Marketplace
As one of the largest Internet marketplaces, eBay proclaims that the trust it enables between buyers and sellers has been the key to its success. To ensure continued success, eBay wanted to standardize its network security auditing and remediation processes, and turned to QualysGuard’s vulnerability management solution. With Qualys’ automated solution, eBay can now quickly and easily remediate any network vulnerabilities.

ACT ONLINE CONTACT MANAGER: Forecast Results, and Respond Proactively Sales Process Map Best Practices for ERP Implementation Best Practices for Fixed Asset Managers Talent Management for Small and Medium-size Businesses: Steer Your Business to Handle Change by Creating the Right Road Map for Your Talent Journey
10/31/2007 11:06:00 AM

The IT Manager s Guide to Mobile Apps for Lines of Business
Organizations worldwide are incorporating mobile devices into their arsenal of work gadgets, using devices such as smartphones for tasks ranging from checking e-mails and text messages to accessing enterprise systems. In this report, TEC research analyst Jorge Garcia examines the benefits and challenges of mobile solutions and provides guidelines for a successful mobile app deployment for the organization's lines of business.

ACT ONLINE CONTACT MANAGER: Forecast Results, and Respond Proactively Sales Process Map Best Practices for ERP Implementation Best Practices for Fixed Asset Managers Talent Management for Small and Medium-size Businesses: Steer Your Business to Handle Change by Creating the Right Road Map for Your Talent Journey
9/7/2012 10:19:00 AM

Turning the Tide: Why New Strategies Are Urgently Needed to Counter the Surge in Online Video Piracy
One person’s freedom to pirate is another person’s loss of royalty revenue. Every day, millions of Internet users are downloading copyrighted materials—music, movies, TV shows, and more. Although this is illegal under most countries’ copyright laws, it doesn’t stop them. What’s worse is they don’t even see themselves as criminals. Piracy isn’t going away, and content owners and governments need to regain control.

ACT ONLINE CONTACT MANAGER: Forecast Results, and Respond Proactively Best Practices for ERP Implementation Talent Management for Small and Medium-size Businesses: Steer Your Business to Handle Change by Creating the Right Road Map for Your Talent Journey TEC 2013 Supply Chain Management Buyer’s Guide How to Use Projects to Master Asset Management Acronym-Related White Papers: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) | 
6/25/2007 11:43:00 AM

Network Engineering to Support the Bandwidth Manager Architecture
Network-level behaviors can impact the determinism of call admission control decisions for a particular bandwidth management deployment. However, different network routing and forwarding models can have different impacts when used in conjunction with the bandwidth manager. We examine these models, considering their ability to provide the deterministic admission control capabilities available within the public switched telephone network (PSTN).

ACT ONLINE CONTACT MANAGER: Description: Network-level behaviors can impact the determinism of call admission control decisions for a particular bandwidth management deployment. However, different network routing and forwarding models can have different impacts when used in conjunction with the bandwidth manager. We examine these models, considering their ability to provide the deterministic admission control capabilities available within the public switched telephone network (PSTN). Network Engineering to Support the Bandwidth
7/21/2006 2:07:00 PM

Delivering Employee Compliance Training Online to Reduce Costs and Increase Productivity
Pacific Life needed to bring enterprise-wide learning technology into the company to ensure the success of compliance training. So it implemented a strategic compliance training initiative powered by SumTotal Learning Management to deliver critical online training and to streamline learning management across the enterprise. Find out the results of this initiative, including a shortened compliance training cycle by 82%.

ACT ONLINE CONTACT MANAGER: Delivering Employee Compliance Training Online to Reduce Costs and Increase Productivity Delivering Employee Compliance Training Online to Reduce Costs and Increase Productivity Source: SumTotal Systems Document Type: Case Study Description: Pacific Life needed to bring enterprise-wide learning technology into the company to ensure the success of compliance training. So it implemented a strategic compliance training initiative powered by SumTotal Learning Management to deliver critical online training and
6/1/2011 11:38:00 AM

Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

ACT ONLINE CONTACT MANAGER: Zero Contact Resolution: How to Keep Customers and Build Great Brands Zero Contact Resolution: How to Keep Customers and Build Great Brands Source: RightNow Technologies Document Type: White Paper Description: For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating
4/2/2007 5:04:00 PM

Using Extended Validation SSL to Increase Online Sales and Transactions
Online consumers need greater assurance that Web sites are legitimate and that their confidential information will be protected from malicious activity. Download this VeriSign white paper to learn more about new approaches to online security that can lead to increased online transactions, reduced shopping cart abandonment, and an improved bottom line.

ACT ONLINE CONTACT MANAGER: Increase Online Sales and Transactions Using Extended Validation SSL to Increase Online Sales and Transactions Source: Symantec Document Type: White Paper Description: Online consumers need greater assurance that Web sites are legitimate and that their confidential information will be protected from malicious activity. Download this VeriSign white paper to learn more about new approaches to online security that can lead to increased online transactions, reduced shopping cart abandonment, and an improved
8/9/2010 5:04:00 PM


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