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6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond
Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements

act online contact manager  communication vehicle. Contact centres act as the primary customer interaction hub in most organisations. While receptionists have long been known as Directors of First Impressions, the contact centre is the Department of First (and Sometimes Last) Impressions. In today's competitive market, a focus on customer relationships and service is a crucial differentiator. At Australian Central we are committed to meeting and exceeding the expectations of our members. Implementing Onyx is a core part of Read More...
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » act online contact manager


MAPICS Unifies The Brand And Interacts For CRM Solutions
While the existing loyal client base and affiliate channel remains MAPICS’ trump card in these difficult times, the recent partnership initiatives bundled with

act online contact manager  Unifies The Brand And Interacts For CRM Solutions Event Summary On August 27, MAPICS, Inc . (NASDAQ: MAPX), a global provider of extended ERP applications for mid-sized manufacturers, and Interact Commerce Corporation , a division of the Sage Group Plc . and the provider of SalesLogix, possibly the leading small business and mid-market CRM product, and ACT! , one of the best-selling contact manager products, announced a partnership that will expand the CRM capabilities offered through MAPICS ERP for Read More...
How to Embrace CRM and Make it Succeed in Your Organization
Customer relationship management (CRM) is growing in importance as a competitive tool. However, a successful CRM solution must consider many factors, including

act online contact manager  | Act CRM | Act Customer Relationship Management | Affordable Customer Relationship Management | Analytical Customer Relationship Management | Automotive CRM | Based Customer Relationship Management | Best CRM | Best CRM Software | Best Customer Relationship Management | Comprehensive Customer Relationship Management | Consumer Relationship Management | Contact Management | Contact Management Software | Contact Manager Software | Create Customer Relationship Management | CRM Accounting | CRM Advanced Read More...
Maximizer Enterprise 8: A Strong Competitor on the SMB Front Line
TEC recently reviewed Maximizer Enterprise 8. Tailored to the latest Internet technology, the offering is aggressively priced. Rich functionality is offered in

act online contact manager  relationship management (CRM) and contact management solutions designed for small to medium enterprises. A worldwide organization with business partners and offices in the Americas; Europe, the Middle East, and Africa (EMEA); and the Asia Pacific, the company once known as Multiactive Software Inc. launched and shipped Maximizer Enterprise 7 in early 2002. Two years later, with the successful execution of a sales growth strategy, the company has adopted the Maximizer brand as a corporate name, as well as Read More...
Three Es of CRM
With product lifecycles accelerating and pricing pressures increasing, organizations must focus on delivering unique customer experiences to differentiate

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TIE Catalog Manager
TIE Catalog Manager offers a set of implementation services that enable companies to organize, prepare, and manage item information for use with the UCCnet

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Proof Positive: Extended Validation SSL Increases Online Sales and Transactions
This white paper provides insights into how Extended Validation (EV) SSL can help increase online transactions and sales by alleviating consumer concerns about

act online contact manager  Increases Online Sales and Transactions This white paper provides insights into how Extended Validation (EV) SSL can help increase online transactions and sales by alleviating consumer concerns about identity theft and fraud. Read More...
Premium Product Manager
Premium Product Manager solution helps organizations manage their sales and product information in a single database. All product information is consolidated

act online contact manager  Its features include data extraction, data import, data maintenance, traceability, and workflow management. Read More...
Contact Centre Virtualisation
As companies expand@often globally@they may operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers

act online contact manager  Centre Virtualisation As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to manage, and has better customer service. Learn about contract center trends and the five key elements to consider when outsourcing your customer service center business processes. Read More...
Duty of Care Online
Useful reading for any online business, this white paper offers helpful hints for establishing comprehensive duty of care procedures. When setting up an online

act online contact manager  of Care Online Useful reading for any online business, this white paper offers helpful hints for establishing comprehensive duty of care procedures. When setting up an online business, it is important to consider the legal aspects required—most importantly, an adequate privacy policy, and legally binding terms and conditions. Find out more. Read More...
Audience Targeting Platforms: The Missing Piece in the Online Ecosystem
Today’s online advertising environment, encompassing an ever-growing number of companies providing a range of services and technologies, has created a very

act online contact manager  Targeting Platforms: The Missing Piece in the Online Ecosystem Today’s online advertising environment, encompassing an ever-growing number of companies providing a range of services and technologies, has created a very complex and confusing ecosystem. This white paper will define what an audience targeting platform is, where it fits in today’s ecosystem, how it is essential to any advertising strategy, and the unique value it brings to online advertising. BEGINLYX Read More...
Online Insight, Inc.


act online contact manager  Online Insight Read More...
Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how

act online contact manager  Contact Resolution: How to Keep Customers and Build Great Brands For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading. Read More...
The Safe Port Act of 2006-What Section 203 Will Mean to Your Importing Business
The US Safe Port Act is the most comprehensive step yet taken toward transitioning voluntary supply chain security programs into actual requirements for US

act online contact manager  Safe Port Act of 2006-What Section 203 Will Mean to Your Importing Business The US Safe Port Act is the most comprehensive step yet taken toward transitioning voluntary supply chain security programs into actual requirements for US importers, their foreign vendors, and every entity in between. While this should increase security, someone will have to bear the costs. That’s why understanding the current discussion is critical to evaluating the impact on your business. Read More...

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