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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 act online contact manager


6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond
Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements

act online contact manager  communication vehicle. Contact centres act as the primary customer interaction hub in most organisations. While receptionists have long been known as Directors of First Impressions, the contact centre is the Department of First (and Sometimes Last) Impressions. In today's competitive market, a focus on customer relationships and service is a crucial differentiator. At Australian Central we are committed to meeting and exceeding the expectations of our members. Implementing Onyx is a core part of

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Sales Force Automation (SFA)

Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. 

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Documents related to » act online contact manager

Three Es of CRM


With product lifecycles accelerating and pricing pressures increasing, organizations must focus on delivering unique customer experiences to differentiate themselves from the competition. Customer relationship management and enterprise resource planning technologies play a critical enabling role.

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Recession? Steal Market Share by Increasing Customer Service!


During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

act online contact manager  spend more Think and act for the long term One definition of “sacrifice” is “giving up something good now for something better later.” If your mindset is short-term, you might as well stop reading right now. Anyone can temporarily improve profits in the short term by cutting costs and reducing services. If you do, you might even weather the economic storm, but you’ll lose your customer’s loyalty in the long term. Want to win big in the end? There’s a good chance you might have to suffer Read More

Maximizer Enterprise 8: A Strong Competitor on the SMB Front Line


TEC recently reviewed Maximizer Enterprise 8. Tailored to the latest Internet technology, the offering is aggressively priced. Rich functionality is offered in a three-module structure that continues to compete in the demanding "best fit," customer relationship management, small and medium enterprise marketplace.

act online contact manager  relationship management (CRM) and contact management solutions designed for small to medium enterprises. A worldwide organization with business partners and offices in the Americas; Europe, the Middle East, and Africa (EMEA); and the Asia Pacific, the company once known as Multiactive Software Inc. launched and shipped Maximizer Enterprise 7 in early 2002. Two years later, with the successful execution of a sales growth strategy, the company has adopted the Maximizer brand as a corporate name, as well as Read More

MAPICS Unifies The Brand And Interacts For CRM Solutions


While the existing loyal client base and affiliate channel remains MAPICS’ trump card in these difficult times, the recent partnership initiatives bundled with a unified product branding might be the way to more effectively sell beyond the current XA client base, which is the must for the long-term viability.

act online contact manager  Unifies The Brand And Interacts For CRM Solutions Event Summary On August 27, MAPICS, Inc . (NASDAQ: MAPX), a global provider of extended ERP applications for mid-sized manufacturers, and Interact Commerce Corporation , a division of the Sage Group Plc . and the provider of SalesLogix, possibly the leading small business and mid-market CRM product, and ACT! , one of the best-selling contact manager products, announced a partnership that will expand the CRM capabilities offered through MAPICS ERP for Read More

The Sunshine Act: Compliance in Expense Reporting


The Sunshine Act has prompted life science companies to look at alternatives to their expense reporting processes. The output to HHS is required to be electronic, searchable, and easily downloaded. A solution that supports these requirements from the initial input step of the process provides proactive control and management of the data—and of the direct marketing process as a whole.

act online contact manager  Expense Reporting The Sunshine Act has prompted life science companies to look at alternatives to their expense reporting processes. The output to HHS is required to be electronic, searchable, and easily downloaded. A solution that supports these requirements from the initial input step of the process provides proactive control and management of the data—and of the direct marketing process as a whole. Read More

Proof Positive: Extended Validation SSL Increases Online Sales and Transactions


This white paper provides insights into how Extended Validation (EV) SSL can help increase online transactions and sales by alleviating consumer concerns about identity theft and fraud.

act online contact manager  Increases Online Sales and Transactions This white paper provides insights into how Extended Validation (EV) SSL can help increase online transactions and sales by alleviating consumer concerns about identity theft and fraud. Read More

Premium Product Manager


Premium Product Manager solution helps organizations manage their sales and product information in a single database. All product information is consolidated on one platform, and the information made available in real time so it can be used in any output media or sales channel. Its features include data extraction, data import, data maintenance, traceability, and workflow management.  

act online contact manager  Its features include data extraction, data import, data maintenance, traceability, and workflow management. Read More

ERP: The Key to Managing Bioterrorism Act Record Maintenance


Establishing, maintaining, and making records available as outlined in the Bioterrorism Preparedness Act is overwhelming for manufacturers. To prepare for any type of disaster—from cross-contamination to processing failure—you need to make sure your processes are adhering to regulations. An enterprise resource planning (ERP) solution can help minimize potentially adverse effects—on both your business and consumers.

act online contact manager  Key to Managing Bioterrorism Act Record Maintenance Establishing, maintaining, and making records available as outlined in the Bioterrorism Preparedness Act is overwhelming for manufacturers. To prepare for any type of disaster—from cross-contamination to processing failure—you need to make sure your processes are adhering to regulations. An enterprise resource planning (ERP) solution can help minimize potentially adverse effects—on both your business and consumers. Read More

Maintenance Connection Onsite/Online


Maintenance Connection is web-based maintenance management system that can be deployed on-line via the Internet or on-site on a company's Intranet. The system allows a maintenance organization to manage assets, keep track of work orders, schedule preventive maintenance, store standard operating procedures, maintain spare parts levels, and ultimately develop good reports to make better long-term business decisions. With over 150 reports and a built-in report writer, any information can be quickly accessed from anywhere in the world by using an web browser.  

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E&Y Spins-Off eSecurity Online and Unveils Security Vulnerability Assessment Services


In an effort to assist corporations in preventing security related losses, Ernst & Young announced that it is spinning off a new online security venture. The new venture's lead product line is their Security Vulnerability Assessment service.

act online contact manager  Vulnerability Assessment service. Market Impact By having an outside objective security vulnerability assessment, IT organizations can feel secure in that they have at least attempted to thwart-off cybercrime and Internet attacks. A security vulnerability assessment lets you know what the status of your network is at a given moment in time. With near 1200 or so security consultants, and security educators that understand security well-enough to teach security penetration testing to fellow industry Read More

Learn the Secrets of Contact Center Success from Experts in the Field


Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving Performance in Your Conta...

act online contact manager  the Secrets of Contact Center Success from Experts in the Field Learn the Secrets of Contact Center Success from Experts in the Field How does your contact center stack up against the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving Performance in Your Contact Center . In this Focus Read More

Audience Targeting Platforms: The Missing Piece in the Online Ecosystem


Today’s online advertising environment, encompassing an ever-growing number of companies providing a range of services and technologies, has created a very complex and confusing ecosystem. This white paper will define what an audience targeting platform is, where it fits in today’s ecosystem, how it is essential to any advertising strategy, and the unique value it brings to online advertising.

act online contact manager  Targeting Platforms: The Missing Piece in the Online Ecosystem Today’s online advertising environment, encompassing an ever-growing number of companies providing a range of services and technologies, has created a very complex and confusing ecosystem. This white paper will define what an audience targeting platform is, where it fits in today’s ecosystem, how it is essential to any advertising strategy, and the unique value it brings to online advertising. Read More

Purchasing CRM for Contact Centers


Every business is in business to generate revenue. The more revenue generated, the happier everyone is. A company’s call center is no different. But how do you manage your call center to run as efficiently and productively as possible? While CRM software will represent an investment when initially implemented, it offers the possibility for a favorable return on investment. See how a CRM solution can benefit your call center.

act online contact manager  CRM for Contact Centers Every business is in business to generate revenue. The more revenue generated, the happier everyone is. A company’s call center is no different. But how do you manage your call center to run as efficiently and productively as possible? While CRM software will represent an investment when initially implemented, it offers the possibility for a favorable return on investment. See how a CRM solution can benefit your call center. Read More

Demystifying SAP Solution Manager


Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC principal analyst P.J. Jakovljevic discusses how SAP Solution Manager, a unique offering for centralized support and system management, covers all aspects of system deployment, operations, and continuous improvement, to ease customer pain with their complex IT environment.

act online contact manager  more pertinent, as Sarbanes-Oxley Act of 2002 (SOX) public companies are bound by the law to produce documentation upon request.   Who Is Really Using SolMan? At the recent SAP TechEd 2011 event in September, SAP released SAP Solution Manager 7.1 , which provides an overhauled and much easier to use interface (UI) along with several new functionalities, such as the following: New monitoring and alerting infrastructure for the whole solution (both SAP and non-SAP applications) Enhanced openness and Read More