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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 act online contact manager


6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond
Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements

act online contact manager  communication vehicle. Contact centres act as the primary customer interaction hub in most organisations. While receptionists have long been known as Directors of First Impressions, the contact centre is the Department of First (and Sometimes Last) Impressions. In today's competitive market, a focus on customer relationships and service is a crucial differentiator. At Australian Central we are committed to meeting and exceeding the expectations of our members. Implementing Onyx is a core part of

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Sales Force Automation (SFA)

Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. 

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Three Es of CRM


With product lifecycles accelerating and pricing pressures increasing, organizations must focus on delivering unique customer experiences to differentiate themselves from the competition. Customer relationship management and enterprise resource planning technologies play a critical enabling role.

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Recession? Steal Market Share by Increasing Customer Service!


During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

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Maximizer Enterprise 8: A Strong Competitor on the SMB Front Line


TEC recently reviewed Maximizer Enterprise 8. Tailored to the latest Internet technology, the offering is aggressively priced. Rich functionality is offered in a three-module structure that continues to compete in the demanding "best fit," customer relationship management, small and medium enterprise marketplace.

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MAPICS Unifies The Brand And Interacts For CRM Solutions


While the existing loyal client base and affiliate channel remains MAPICS’ trump card in these difficult times, the recent partnership initiatives bundled with a unified product branding might be the way to more effectively sell beyond the current XA client base, which is the must for the long-term viability.

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The Sunshine Act: Compliance in Expense Reporting


The Sunshine Act has prompted life science companies to look at alternatives to their expense reporting processes. The output to HHS is required to be electronic, searchable, and easily downloaded. A solution that supports these requirements from the initial input step of the process provides proactive control and management of the data—and of the direct marketing process as a whole.

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Proof Positive: Extended Validation SSL Increases Online Sales and Transactions


This white paper provides insights into how Extended Validation (EV) SSL can help increase online transactions and sales by alleviating consumer concerns about identity theft and fraud.

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Premium Product Manager


Premium Product Manager solution helps organizations manage their sales and product information in a single database. All product information is consolidated on one platform, and the information made available in real time so it can be used in any output media or sales channel. Its features include data extraction, data import, data maintenance, traceability, and workflow management.  

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ERP: The Key to Managing Bioterrorism Act Record Maintenance


Establishing, maintaining, and making records available as outlined in the Bioterrorism Preparedness Act is overwhelming for manufacturers. To prepare for any type of disaster—from cross-contamination to processing failure—you need to make sure your processes are adhering to regulations. An enterprise resource planning (ERP) solution can help minimize potentially adverse effects—on both your business and consumers.

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Maintenance Connection Onsite/Online


Maintenance Connection is web-based maintenance management system that can be deployed on-line via the Internet or on-site on a company's Intranet. The system allows a maintenance organization to manage assets, keep track of work orders, schedule preventive maintenance, store standard operating procedures, maintain spare parts levels, and ultimately develop good reports to make better long-term business decisions. With over 150 reports and a built-in report writer, any information can be quickly accessed from anywhere in the world by using an web browser.  

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E&Y Spins-Off eSecurity Online and Unveils Security Vulnerability Assessment Services


In an effort to assist corporations in preventing security related losses, Ernst & Young announced that it is spinning off a new online security venture. The new venture's lead product line is their Security Vulnerability Assessment service.

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