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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 act online contact manager


6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond
Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements

act online contact manager  communication vehicle. Contact centres act as the primary customer interaction hub in most organisations. While receptionists have long been known as Directors of First Impressions, the contact centre is the Department of First (and Sometimes Last) Impressions. In today's competitive market, a focus on customer relationships and service is a crucial differentiator. At Australian Central we are committed to meeting and exceeding the expectations of our members. Implementing Onyx is a core part of

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Sales Force Automation (SFA)

Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. 

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How to Embrace CRM and Make it Succeed in Your Organization


Customer relationship management (CRM) is growing in importance as a competitive tool. However, a successful CRM solution must consider many factors, including a well-defined implementation strategy, the people factor, and the need for integration with the incumbent enterprise resource planning solution. If these conditions are met, CRM can have a dramatic impact on internal processes, customer satisfaction, and company profitability.

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Three Es of CRM


With product lifecycles accelerating and pricing pressures increasing, organizations must focus on delivering unique customer experiences to differentiate themselves from the competition. Customer relationship management and enterprise resource planning technologies play a critical enabling role.

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Recession? Steal Market Share by Increasing Customer Service!


During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

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Engaging Teens Using Live Chat: Shifting Online Strategy Focus


Teen purchasing power is enormous, but teens are a fickle demographic. As online marketing strategies shift from customer acquisition to customer retention, understanding teen purchasing behavior is vital for companies wanting to establish long-term relationships with teens. Discover how online retailers are using live chat to address the expectations of teens—keeping them loyal and boosting return on investment (ROI).

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Adobe Releases 2014 Digital Index Online Shopping Predictions


Adobe releases its 2014 Digital Index Online Shopping Forecast for this year’s holiday season, an important guide for senior marketing and e-commerce executives across industries.

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The Multidimensional Manager of Tomorrow


10 years ago, only a few people believed that human resources (HR) would rise to such a prominent position within organizations. This document discusses the changing role of HR, as well as current and future challenges for HR professionals. It synthesizes findings from 40 interviews with HR leaders and executives from 25 North American and European organizations in a variety of major corporate sectors.

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Proof Positive: Extended Validation SSL Increases Online Sales and Transactions


This white paper provides insights into how Extended Validation (EV) SSL can help increase online transactions and sales by alleviating consumer concerns about identity theft and fraud.

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eBay-Securing the World’s Online Marketplace


As one of the largest Internet marketplaces, eBay proclaims that the trust it enables between buyers and sellers has been the key to its success. To ensure continued success, eBay wanted to standardize its network security auditing and remediation processes, and turned to QualysGuard’s vulnerability management solution. With Qualys’ automated solution, eBay can now quickly and easily remediate any network vulnerabilities.

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Visual Asset Manager


Visual Asset Manager is an Asset Tracking Software designed to control and manage mobile and fixed assets. This comprehensive software centrally manages what assets you have, where they are located, who uses them and all associated costs. A dynamic asset tracking solution, Visual Asset Manager has extensive barcoding and Radio Frequency Identification (RFID) technologies and functions built in.    

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