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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 agent office software help


Software as a Service for Customer Relationship Management and Sales
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by offering services for inventory and

agent office software help  features that should improve agent efficiency, ease of use, and functional completeness. Some of these new features include the following. Agent Console , which provides a consolidated interface developed with AJAX for a faster and easier agent experience. For improving agent productivity and reducing calls, Suggested Solutions automatically finds and presents the best solution to cases. It includes self-learning technology to improve accuracy with use over time. Open Computer Telephony Integration (CTI)

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

ERP for School Districts RFI/RFP Template

Financials,Human Resources, Payroll, Procurement, Product Technology 

Evaluate Now

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New Release of KANA's LAGAN Enterprise Customer Service Suite for Public Sector


KANA Software, Inc. has announced a new version of its LAGAN Enterprise customer service suite for public sector organizations. The press release underlines three major additions as well as a number of enhancements. LAGAN Knowledge Management—introduces a new knowledge platform, user interface, and search tool. LAGAN Employee Mobile—allows public sector workers to easily view, accept

agent office software help  of digital channels. Enhanced Agent Desktop —introduces new capabilities that enhance e-mail query productivity and compliance management. Generally speaking, public sector institutions are collectively seen as quintessentially inefficient when dealing with citizens’ requests. Today, citizens tend to hold these organizations accountable for the way they spend or waste public money. As a consequence, public sector institutions are forced to see citizens as customers and develop effective customer Read More

CRM For Complex Manufacturers Revolves Around Configuration Software


While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly a part of the much broader CRM class of products, which typically includes front-office applications for sales force automation (SFA), marketing automation, and field service/call center management.

agent office software help  mobile users. Each sales agent could organize customer, product, pricing, and external information so that it is immediately accessible by anyone involved in the sales opportunity. The Market Despite current seemingly never-ending difficult economic times, the growth of contract manufacturing has still continued. This expansion has been fueled by a number of factors, among them the advent and a wide adoption of the Internet and consequent rise of e-commerce, as well as the trend in manufacturing toward Read More

KANA Software and Ciboodle Join Forces for Customer Experience Perfection


The multi-channel customer experience management software market represents an attractive US$5 billion-plus market opportunity, which IDC recently forecast to grow at between 5 to 12 percent through 2015 (a 6 percent compound annual growth rate [CAGR]) within the larger overall customer relationship management (CRM) space. To that end, in July 2012, KANA Software, a longstanding customer service

agent office software help  reputation providing Contact Center, Agent Desktop, Business Process Management (BPM) , Dynamic Case Management solutions, and more recently Social Communities. Its competitors would often be case management and BPM-oriented companies, such as Pegasystems and Microsoft Dynamics CRM (and its partner add-on solutions). For more information, see the TEC article Sword Ciboodle—One More BPM-Centric CRM Provider . For its part, KANA has built a reputation providing E-mail Response Management, Knowledge Read More

Rent.com Selects KANA Cloud Offering for Customer Service


The announcement that KANA Express, a cloud customer service offering, was selected by Rent.com for improved customer engagement was one of more important announcements preceding the recently held KANA Connections 2012 user conference in Las Vegas, where about 180 attendees were able to hear more about the importance of consistent customer experience via multiple channels of communication

agent office software help  each customer, department, and agent. An integration server supports connectivity with front-office and unified communication systems such as interactive voice response (IVR), automatic call distributor (ACD), computer telephony integration (CTI), and customer relationship management (CRM), as well as back-office functions such as accounting and enterprise resource planning (ERP) systems. TEC blog post (July 2012): KANA Software and Ciboodle Join Forces for Customer Experience Perfection   TEC profile: Read More

Everest Software Inc.


Founded in 1994, Everest Software is a privately-held, multinational software company headquartered in Dulles, Virginia (US). Everest Software has nearly 300 employees. The company has developed Everest, a business management solution for small and mid-size businesses in the wholesale, distribution, retail, and e-commerce industries. Over 3,000 small business in 49 countries use Everest, which was the winner of the 2004 SIIA Codie Award for Best Business Software Product. In 2009, Everest was acquired by Versata Enterprises. Versata revitalizes best-of-breed companies for the sake of customer success, often extending and evolving products for the long term. The current reach of Versata’s companies is broad and the family grows each year through the acquisition of additional leading solution providers.

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BNA Software


Established in 1983, BNA Software specializes in publishing tax software applications for professionals. Many of the company's programs are category standards. BNA Software is a division of Tax Management Inc., a provider of authoritative tax analysis, reference, and notification. Tax Management Inc., in turn, is part of The Bureau of National Affairs, Inc. (BNA), a publisher of print, CD-ROM, and Web-based news and information. BNA Software helps clients select fixed-asset solutions, and offers technical support as well as a fixed-asset data conversion service. The company is located in Arlington, Virginia (US).

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Expandable Software


Founded in 1983, Expandable Software, Inc. develops, markets, and supports an integrated manufacturing enterprise resource planning (ERP). The company's implementation process is performed exclusively with direct employees of the company. Expandable's customers-which range from start-ups to growing manufacturers with annual revenues approaching the billion-dollar mark-manufacture a variety of products including medical devices, electronics, and consumer goods. Expandable is headquartered in Santa Clara, California (US), with offices in California (US), Medway, Massachusetts (US), and New Albany, Ohio (US).

agent office software help  erp manufacturing software,erp software implementation,erp software vendor,expandable software,expandable software inc Read More

Outsourcing, Applications Software Software Evaluation Report


The outsourcing application software Software Evaluation Report criteria are appropriate for selecting outsource providers in the area of business software development. It includes all activities performed by outsource providers including software development; software maintenance; software reengineering or rearchitecting; porting software to a new platform; and more.

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ERP Software Blog


The ERP Software Blog is a member-supported blog that includes comparisons and opinions about enterprise resource planning (ERP) and the software selection process.

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The Complete Buyer's Guide for Payroll Software


When selecting and deploying a new payroll software solution, there are many factors to take into consideration, including timing, data transfer and conversion, and side-by-side processing. In addition to specific software features and functionality, it’s important to choose a vendor known for experience in the payroll software industry. Read this guide by Sage to gain useful information before buying a software solution.

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Oncontact Software


Perhaps we should update the IT Showcase too.   http://www.oncontact.com/ http://www.technologyevaluation.com/research/company/Oncontact-Software.html   Leave OnContact, but add in the description, by WorkWise. Perhaps we can link them somehow in Kentico. Both entities exist.     Thanks, Oncontact Software develops CRM software for mid-market companies. Client Management Software (CMS), Oncontact Software's CRM solution for automating the sales, marketing, and service areas of an organization, can be run in a Windows or web environment. ClientNet and PartnerNet are Oncontact Software's audience-specific web portals that enable a company to share information with all business channels. Oncontact Software is a privately held company with a presence throughout North America, South America, Europe, Asia-Pacific, and the Middle East. Oncontact Software's products are available through its corporate headquarters in Wisconsin (US), along with an international alliance of value-added resellers, system integrators, and distributors. Oncontact Software has over 300 customers worldwide, including Prudential, Foremost Insurance, and Carfax.

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Adeon Software House


Headquartered in Oosterhout (the Netherlands), Adeon Software House (ASH) is a global provider of highly specialized software tools for the electronics industry. The company's products, CXInsight and Q-Sight, can be applied in two different fields: the electronics design community and the electronics (contract) assembly community. ASH also provides consulting and support services to customers.

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RadView Software


RadView Software Ltd. (Nasdaq: RDVW) provides solutions for verifying the performance, scalability, and integrity of business-critical web applications. Deployed by over 1,300 customers worldwide from industries such as financial services, retail, manufacturing, education, and technology, RadView's award winning products enable customers to reduce costs while improving the quality of Web applications throughout the development life cycle. RadView corporate offices are located in Burlington, Massachusetts, USA.

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Fatal Flaws in ERP Software Create Opportunity for Niche Software in CPG Companies


ERP software may fail to meet critical business requirements. When companies find that their ERP doesn't meet all of their business requirements, they should investigate niche software vendors who are focused on fixing fatal flaws. This paper discusses one of the potential fatal flaw areas in the CPG industry.

agent office software help  Flaws in ERP Software Create Opportunity for Niche Software in CPG Companies Fatal Flaws in ERP Software Create Opportunity for Niche Software in CPG Companies Featured Author - Bill Friend* - April 24, 2004 Overview After companies purchase an enterprise resource planning (ERP) system they may discover that the ERP software fails to provide all of the functionality their business requires. These shortfalls have been characterized as fatal flaws . If a company uncovers a fatal flaw in their ERP Read More