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Software as a Service for Customer Relationship Management and Sales
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by offering services for inventory and

agent office software support  features that should improve agent efficiency, ease of use, and functional completeness. Some of these new features include the following. Agent Console , which provides a consolidated interface developed with AJAX for a faster and easier agent experience. For improving agent productivity and reducing calls, Suggested Solutions automatically finds and presents the best solution to cases. It includes self-learning technology to improve accuracy with use over time. Open Computer Telephony Integration (CTI) Read More...
Merchandising Systems
Merchandising systems are the enterprise back and front-office software solutions upon which the majority of retailers rely to manage and support their daily tasks. These systems typically record p...
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Documents related to » agent office software support


KANA Software and Ciboodle Join Forces for Customer Experience Perfection
The multi-channel customer experience management software market represents an attractive US$5 billion-plus market opportunity, which IDC recently forecast to

agent office software support  reputation providing Contact Center, Agent Desktop, Business Process Management (BPM) , Dynamic Case Management solutions, and more recently Social Communities. Its competitors would often be case management and BPM-oriented companies, such as Pegasystems and Microsoft Dynamics CRM (and its partner add-on solutions). For more information, see the TEC article Sword Ciboodle—One More BPM-Centric CRM Provider . For its part, KANA has built a reputation providing E-mail Response Management, Knowledge Read More...
Ensuring E-mail Security: The Benefits of Using a Perimeter-based Managed Service
There are hundreds of anti-spam and anti-virus products designed to defend against unwanted e-mail. These solutions can take the form of software, appliances

agent office software support  via a Message Transfer Agent (MTA) like Microsoft' Exchange - a program that usually resides on email servers and transfers email messages between other MTAs. All MTAs rely on the Simple Mail Transport Protocol (SMTP). The SMTP, as a protocol, provides the rules that enable email servers to locate each other across the Internet, and then transmit messages between them. Sorting the email In the same way that postal mail is sorted first by ZIP code, email messages are sorted by domain. Each domain name Read More...
Extended Enterprise Resource Planning Vendor Shows Its Lean Side
About two-thirds of SoftBrands' revenue comes from its manufacturing division, which includes evolution, a platform neutral, extended enterprise resource

agent office software support  chain management (SCM) Always-on agent , which is (as the name implies) agent-driven and event-based to continuously monitor and signal lean activities, including triggers from other systems, based on user-driven rules. The always-on agent broadcasts signals to drive the right action from the right areas of the enterprise and value chain at the right time. Connector toolkit , which allows seamless, open, two-way integration of lean concepts with third party systems, such as ERP systems or virtually any Read More...
Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve

agent office software support  contains a unified intelligent agent desktop module called Ciboodle One . This module drives resolution with the first contact, allowing contact center agents to interact with customers and giving back-office experts a window into the customer. Figures 2-6 illustrate how Ciboodle One provides customer service representatives with a seamless single view of the customer history, metrics, and processes. They also illustrate the inquiry handling process, which identifies the type of contact and routes it to Read More...
Down To Earth Business Software
Down To Earth Business Software is a comprehensive suite of integrated business applications designed to address the requirements of the general accounting

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Epicor Financial Management Software (v. 9.05) for Financial Packages Certification Report
Epicor Financial Management Software (v. 9.05) is now TEC Certified for online evaluation of financial packages in TEC’s Accounting Evaluation Center. The

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Entry Software Corporation
Since it was founded in 1998 in London, Ontario (Canada), Entry Software Corporation has provided work management solutions for information technology (IT

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A3 Software
Wolters Kluwer is @The Professional@s First Choice@ for information, tools, and solutions that can help professionals make critical decisions more

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Smart Software
Founded in 1984, Smart Software is a provider of enterprise-wide demand forecasting, planning, and inventory optimization solutions. Smart Software@s flagship

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Daffodil Software
Daffodil Software develops and markets a lineage of Java database servers and replication products. Since its inception, Daffodil Software has designed and

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CARL Software
Founded in 1985, CARL Software specializes in computerized maintenance management systems (CMMSs) and enterprise asset management (EAM) software. The company is

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proALPHA Software
proALPHA Software Corporation provides integrated enterprise level software solutions to mid-range discrete manufacturing, engineering and distribution

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On-premise to On-demand: The Software as a Service Opportunity for Independent Software Vendors
Predictions of the death of software are overstated. In reality, businesses are becoming more reliant on technology, not less. What’s changing, however, is the

agent office software support   Read More...
Distribution in a Challenging Economy: Online (Software as a Service) versus Traditional Software
When considering major purchases, most people ask, “Why rent when you can buy?” But with IT systems, the reverse may be true. Software as a service (SaaS

agent office software support   Read More...

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