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Essential Elements of Data Center Facility Operations
Seventy percent of data center outages are directly attributable to human error according to the Uptime Institute’s analysis of their “abnormal incident

at least 999 department cost center entities  Elements of Data Center Facility Operations Seventy percent of data center outages are directly attributable to human error according to the Uptime Institute’s analysis of their “abnormal incident” reporting (AIR) database. This figure highlights the critical importance of having an effective operations and maintenance (O&M) program. This paper describes unique management principles and provides a comprehensive, high-level overview of the necessary program elements for operating a mission Read More

Learning Management Suite (LMS)
These are tools for managing, creating, scheduling training or learning in your organization. The terminology varies from vendor to vendor. Learning management systems (LMS) typically help to ma...
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Documents related to » at least 999 department cost center entities


Learn the Secrets of Contact Center Success from Experts in the Field
Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving Performance in Your Conta...

at least 999 department cost center entities  a high-performing contact center that keeps customers happy and builds long-term relationships? Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving Performance in Your Contact Center . In this Focus executive brief, three experts show you how the right mix of people and technology can help your company deliver a superior—and more profitable—customer experience. Learn the secrets of contact center success from experts in the field. Read More
Using CRM to Boost Call Center Performance
Call centers are the focal point of customer experience and can create a valuable competitive advantage. Providing call center staff and their managers with the

at least 999 department cost center entities  customer experience and can create a valuable competitive advantage. Providing call center staff and their managers with the right customer relationship management (CRM) tools for interdepartmental coordination, real-time pipeline visibility, a centralized database, and actionable intelligence improves overall performance and accountability. This white paper aims to enable CRM strategy. Read More
Event: TEC's Jorge García to Speak at Salon BI Montreal
TEC's business intelligence analyst, Jorge García, will be presenting at Salon BI 2012 at the Palais des congrès de Montréal, this Tuesday, November 6 (9:35 am)

at least 999 department cost center entities  Jorge García to Speak at Salon BI Montreal TEC's business intelligence analyst, Jorge García, will be presenting at Salon BI 2012 at the Palais des congrès de Montréal, this Tuesday, November 6 (9:35 am). Jorge will be talking about three areas that are receiving a lot of research and development attention and dollars—augmented reality, motion-based technology, and voice-recognition technology—and their applications to the BI space. Read More
Reclaiming Data Center Real Estate Using KVM and Remote Management Technologies
Many large companies don’t realize the pains network administrators take to maximize real estate in the data center. The keyboard/video/mouse (KVM) switch can

at least 999 department cost center entities  Data Center Real Estate Using KVM and Remote Management Technologies Many large companies don’t realize the pains network administrators take to maximize real estate in the data center. The keyboard/video/mouse (KVM) switch can help by enabling IT pros to effectively manage the continual expansion of data centers. Learn how organizations of all sizes can optimize their data centers using KVM and remote technology to set new standards of excellence in reclaiming precious rack space. Read More
Capturing Project Cost in Project ERP
Most enterprise resource planning (ERP) software is not designed to effectively capture cost in a project-based environment, such as engineer to order, engineer

at least 999 department cost center entities  This white paper covers organizational and technology barriers to capturing project cost, along with criteria for selecting the ideal ERP for effective project costing for your organization. Read More
Turn Your Call Center into a Strategic Asset
Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments. Their call center agents are equipped

at least 999 department cost center entities  Call Center into a Strategic Asset Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments. Their call center agents are equipped to handle all incoming and outgoing transactions, and their managers can make decisions based on timely administration, maintenance, and reporting analytics. Learn how new technologies can help you improve your call center and reduce costs without losing customers. Read More
Call Center Buyer’s Guide for Small and Midsized Businesses
If you'd like to know how a call center solution can boost revenues and enhance customer service, the call center buyer's guide for small and midsi...

at least 999 department cost center entities  fill you in on state-of-the-art call center solutions , the benefits they offer your company, the choices you have in terms of features and options, what you can expect to pay, and even the questions to ask before you buy. You'll learn about how call centers are being used to increase sales and retain customers the features and benefits of a call center solution the advantages and disadvantages of a hosted solution the leading call center solution vendors the costs involved the questions to ask before Read More
Whirlpool Selects aPriori for Product Cost Management
Whirlpool Corporation, a world renowned manufacturer of major home appliances, recently announced it would use aPriori to automate its product cost estimating

at least 999 department cost center entities  manufacturers to launch products at cost targets, maximize savings in re-work projects, and avoid overpaying for sourced parts. With about 95 employees, aPriori currently has approximately 100 customers.   The vendor’s sweet spot is large discrete manufacturing companies in aerospace and defense, agricultural and construction equipment, automotive, consumer durable, high-tech, communications equipment, medical devices, industrial equipment, and packaging. Also of interest are Tier 1 and 2 suppliers Read More
Automating Your Call Center Feedback
Almost everyone has had a bad call center experience@due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t

at least 999 department cost center entities  to a call center. At some point, we’ve each probably felt that way ourselves. It may be wait times that are too long, poorly recorded messages, or an agent who just doesn’t communicate well – everyone seems to have a bad story and most don’t seem to mind sharing those stories with others. From the moment of the bad experience they tell the story over and over to friends, warning them about doing business with “that company” for fear of poor service. “The agent was rude.” “I couldn’t Read More
Automate to Optimize: The Foundation for Data Center Efficiency
IT administrators need to simplify both complex and routine tasks to deliver increasing value with limited resources. Data center automation can help minimize

at least 999 department cost center entities  better than no solution at all. Therefore batch processing presents Windows experts a great opportunity for eficiency through simpliication. Today, to automate batch processing IT groups use everything from simple scripts and rudimentary scheduling products included in particular point solutions up to more powerful job schedulers. The challenge for many organizations, and therefore the opportunity for eficiency gains, arises out of the fact that each batch processing solution requires its own expertise Read More
How to Save $20,500 on Call Center Software
Even if you only have a few agents fielding customer service calls, call center software can give your business a more professional interface with customers

at least 999 department cost center entities  of call center software, features of call center software, and the costs you can expect when you start using call center software. There is also a cost breakdown that shows you how to save money on your call center software. Read More
A Pragmatic Approach to Server and Data Center Consolidation
Server and data center consolidation has never been more important. Issues such as server sprawl and increasing costs have made consolidation the number one

at least 999 department cost center entities  Pragmatic Approach to Server and Data Center Consolidation Server and data center consolidation has never been more important. Issues such as server sprawl and increasing costs have made consolidation the number one priority among IT managers. New virtualization technologies, however, are helping data centers combat these problems. Learn about the factors that are driving consolidation initiatives today, and find out what best practices can be used for ensuring its success. Read More
Best Practices for Improving Performance in Your Contact Center
Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance in Your Contac...

at least 999 department cost center entities  But is it running at peak performance—keeping your customers happy and building solid, loyal relationships? Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance in Your Contact Center . You'll learn how to manage your contact center resources—your people and the technology that supports them—to deliver a superior customer response. One that will create loyal customers and set you apart from the competition. Download Read More
Six Ways to Achieve Sustainable Supply Chain Cost Reductions
We have all been through the experience of trying to hold on to hard won cost reductions in our supply chain operations in the face of unexpected changes in

at least 999 department cost center entities  Waer Systems to look at the factors that can derail sustainable cost reductions, and learn ways to improve sustainability of your cost reduction initiatives. Read More

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