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Cost Accounting Primer
Whether you’re familiar with the world of accounting or not, understanding the basic concepts and principles of accounting functions can give you an essential

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Learning Management Suite (LMS)
These are tools for managing, creating, scheduling training or learning in your organization. The terminology varies from vendor to vendor. Learning management systems (LMS) typically help to ma...
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Documents related to » at least 999 department cost center entities


How to Define Your Next Generation Contact Center Strategies
A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders often remain dissatisfied

at least 999 department cost center entities  to Define Your Next Generation Contact Center Strategies A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders often remain dissatisfied with its performance. In the past, contact centers benefited from advances in information and technologies, yet many companies struggled to determine how they could take advantage of these benefits. Find out how embracing both old and new technologies today can work. Read More
Call Center Buyer’s Guide for Small and Midsized Businesses
If you'd like to know how a call center solution can boost revenues and enhance customer service, the call center buyer's guide for small and midsi...

at least 999 department cost center entities  fill you in on state-of-the-art call center solutions , the benefits they offer your company, the choices you have in terms of features and options, what you can expect to pay, and even the questions to ask before you buy. You'll learn about how call centers are being used to increase sales and retain customers the features and benefits of a call center solution the advantages and disadvantages of a hosted solution the leading call center solution vendors the costs involved the questions to ask before Read More
How to Do It Right: Setting Up an Offshore Development Center
Although IT outsourcing can result in cost savings of up to 60 percent, you’re not as likely to see that return if you don’t have an offshore development center

at least 999 department cost center entities  works on your behalf at the service provider’s site, and can be a seamless extension of your IT department. Learn more about the benefits of setting up an ODC. Read More
Moving to the Cloud: Understanding the Total Cost of Ownership
In Moving to the Cloud: Understanding the Total Cost of Ownership, you'll learn about the hard and soft costs associated with both cloud-based and ...

at least 999 department cost center entities  hard and soft costs associated with both cloud-based and on-premise software—so that you can determine which makes the most economic sense for your company. You'll also learn about the changing business software landscape, and the 5 major benefits cloud-based solutions offer your organization. Find out what you need to know about the comparative costs of cloud versus on-premise software. Download your PDF copy of Moving to the Cloud: Understanding the Total Cost of Ownership today. For assistance, Read More
Maximizing the Savings of Call-center Multisourcing While Protecting Service Levels
Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable systems? This leads to

at least 999 department cost center entities  money? Did you know that many multisourced agents use varied and unreliable systems? This leads to unavailable agents and, consequently, long waits for your customers. Are all call centers like this? No. Call centers using a common hosted platform share tools and unify agent management, resulting in answered calls and positive customer experiences Read More
Monitoring Physical Threats in the Data Center
Common methods for monitoring the data center environment date from the days of centralized mainframes, and include such practices as walking around with

at least 999 department cost center entities  Physical Threats in the Data Center Common methods for monitoring the data center environment date from the days of centralized mainframes, and include such practices as walking around with thermometers. But as data centers continue to evolve with distributed processing and server technologies that drive up power and cooling demands, you must examine the environment more closely. Monitoring equipment isn’t enough—learn how to better manage your data center. Read More
Event: TEC's Jorge García to Speak at Salon BI Montreal
TEC's business intelligence analyst, Jorge García, will be presenting at Salon BI 2012 at the Palais des congrès de Montréal, this Tuesday, November 6 (9:35 am)

at least 999 department cost center entities  Jorge García to Speak at Salon BI Montreal TEC's business intelligence analyst, Jorge García, will be presenting at Salon BI 2012 at the Palais des congrès de Montréal, this Tuesday, November 6 (9:35 am). Jorge will be talking about three areas that are receiving a lot of research and development attention and dollars—augmented reality, motion-based technology, and voice-recognition technology—and their applications to the BI space. Read More
TCO Analysis of a Traditional Data Center vs. a Scalable, Containerized Data Center
Standardized, scalable, pre-assembled, and integrated data center facility power and cooling modules provide a total cost of ownership (TCO) savings of 30

at least 999 department cost center entities  Analysis of a Traditional Data Center vs. a Scalable, Containerized Data Center Standardized, scalable, pre-assembled, and integrated data center facility power and cooling modules provide a total cost of ownership (TCO) savings of 30% compared with traditional, built-out data center power and cooling infrastructure. Avoiding overbuilt capacity and scaling the design over time contributes to a significant percentage of the overall savings. This white paper provides a quantitative TCO analysis of the two Read More
Essential Elements of Data Center Facility Operations
Seventy percent of data center outages are directly attributable to human error according to the Uptime Institute’s analysis of their “abnormal incident

at least 999 department cost center entities  Elements of Data Center Facility Operations Seventy percent of data center outages are directly attributable to human error according to the Uptime Institute’s analysis of their “abnormal incident” reporting (AIR) database. This figure highlights the critical importance of having an effective operations and maintenance (O&M) program. This paper describes unique management principles and provides a comprehensive, high-level overview of the necessary program elements for operating a mission Read More
Sterling Commerce, an AT&T company
Sterling Commerce, a subsidiary of AT@T, Inc. (NYSE:T) is a provider of business-to-business (B2B) commerce solutions, with more than 29,000 companies using

at least 999 department cost center entities  software and services aim at improving current processes or deploying new business processes through integration efforts between applications, external partner systems, and people. With almost thirty years of experience serving tens of thousands of customers in a range of industries, Sterling Commerce is a top 25 software company. The vendor is headquartered in Columbus, Ohio (US). Read More
Why Progressive Businesses Use Cloud-Based Call Center Software
No longer are call centers hardware-centric. Capital costs have dropped considerably, and features have multiplied. With cloud call center software, the

at least 999 department cost center entities  have dropped considerably, and features have multiplied. With cloud call center software, the hardware that does the heavy lifting is located elsewhere and services are delivered over the Internet. Starting a call center now requires a much lower initial investment, making the call center a real option even for small startups. Download this white paper to learn more. Read More
TEC Launches Center To Help Companies Evaluate and Select Point of Sale Software
Enterprise software analyst firm Technology Evaluation Centers (TEC) recently launched its Point of Sale Systems Evaluation Center, to help companies compare

at least 999 department cost center entities  , a retail analyst at Technology Evaluation Centers, ( http://www.TechnologyEvaluation.Com/press ) asserts that as technology becomes crucial to retailers' survival, POS solutions automate transactions which will allow them to concentrate on their customer to increase revenues and prevent loss. Before approaching vendors for a request for proposal (RFP), TEC suggests companies engage in an online comparison of the leading solutions under consideration, in order to save time, money, and staffing Read More
Automating Your Call Center Feedback
Almost everyone has had a bad call center experience@due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t

at least 999 department cost center entities  to a call center. At some point, we’ve each probably felt that way ourselves. It may be wait times that are too long, poorly recorded messages, or an agent who just doesn’t communicate well – everyone seems to have a bad story and most don’t seem to mind sharing those stories with others. From the moment of the bad experience they tell the story over and over to friends, warning them about doing business with “that company” for fear of poor service. “The agent was rude.” “I couldn’t Read More
Help Is on the Line for Call Center Challenges
Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover.Multi

at least 999 department cost center entities  center operations and speed at picking up new skills is often important as well. Customer Interaction Center by Interactive Intelligence Interactive Intelligence’s Customer Interaction Center (CIC) for the contact center provides a series of interaction management tools, including multi-channel interactive voice response (IVR) for calls and emails through a built-in customization tool that facilitates the creation of scripts across channels. The solution accommodates complex IVR menu-scripts that have Read More

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