A Single Software Solution That Enables Business Process ...
| by P.J. Jakovljevic |
... is used for external communication (since calendars ... also integrates with Microsoft
Office
and Exchange. ... and processes, including existing back-office ERP data ...
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| http:/.../Research/ResearchHighlights/ERP/2006/01/research_notes/VN_ER_PJ_01_11_06_1.asp - 22k - 2006-01-11 |
| Summary: By focusing on improving and optimizing the processes instead of only the departments, any user company should be better aligned
and prepared to take on the challenges ahead.
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When Small Business Packages Have Enterprise Appeal
| by Charles Chewning Jr. |
... the same application with appropriate levels of back-office accounting system ... basic
contact management such as lead management, communication automation, sales ...
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|
| http:/.../ResearchHighlights/TechnologySelections/2005/05/research_notes/VN_TS_XCC_05_27_05_1.asp - 27k - 2005-05-27 |
| Summary: As an APS-based business management system, NetSuite can effectively serve the needs of small medium businesses. Its integrated
application uses three distinct building blocks: customer relationship management, back-office ERP and accounting, and a robust
set of e-commerce applications.
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American Software - A Tacit Avant-Garde?
| by P.J. Jakovljevic |
... the mobile organization, allowing decision makers instant real-time communication
capabilities ...
order is created and tracked through the back office system using ...
|
|
| http:/.../Research/ResearchHighlights/BusinessApplications/2000/07/news_analysis/NA_BA_PJ_07_24_00_1.asp - 14k - 2000-07-24 |
| Summary: Throughout June, American Software, Inc. continued to announce additional functions that broaden the scope of its e-intelliprise
application suite. It also announced financial results for fiscal 2000.
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CRM Application Users Are Key to Project Success
| by Kevin Ramesan |
... Companies are downplaying the true value of internal communication and training. ...
all clients'
contact points and integrates both their back-office and front ...
|
|
| http:/.../Research/ResearchHighlights/CRM/2005/10/research_notes/TU_CR_KR_10_22_05_1.asp - 13k - 2005-10-22 |
| Summary: For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention
to user training and change management.
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Active Voice’s Unity ~ In Pursuit of the Perfect Unified ...
| by P. Hayes |
... goal in mind — to develop software that enables centralized electronic communication. ...
Active
Voice's Unity is a Microsoft Back Office based product that ...
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|
| http:/.../Research/ResearchHighlights/GroupwareMessaging/2000/07/research_notes/PN_GW_MPH_07_13_00_1.asp - 12k - 2000-07-13 |
| Summary: Throughout the past seventeen years Active Voice has enjoyed considerable growth and success developing Unified Messaging
solutions for major collaborative messaging servers such as Microsoft Exchange and Lotus Notes.
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Business Process Management (BPM): Chordiant Enterprise Platform ...
... applications that automate and streamline the end-to-end process, from the
communication channels with
customers, to core back-office transactional systems. ...
|
|
| http:/.../Business-Process-Management-BPM/Chordiant-Software-Chordiant-Enterprise-Platform.html - 4k - 2009-11-18 |
|
The Yin and Yang of Electronic Commerce
| by D. Geller |
... apply, but by the way it slashes through departments and communication channels
E ... we prefer
to place the Web Operations function with the "Back Office" component ...
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| http:/.../Research/ResearchHighlights/eCommerce/2002/06/research_notes/TU_EC_DPG_06_08_02_1.asp - 27k - 2002-06-08 |
| Summary: This note identifies the major corporate functions that engage in E-Commerce activities and the kinds of information flows
that result from E-Commerce activities.
|
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Cincom Asserts Expertise In CRM For Complex Manufacturers
| by P.J. Jakovljevic |
... issues to the back office. To that end, Cincom's CRM solution combines advanced
configuration
and KM capabilities with a communication mechanism that ...
|
|
| http:/.../Research/ResearchHighlights/Crm/2002/11/news_analysis/NA_CR_PJ_11_26_02_1.asp - 28k - 2002-11-26 |
| Summary: Cincom’s latest CRM product release offers a compelling value proposition for many ‘to order’ manufacturing enterprises. While
it is a product that may raise the bar in its target markets, the competitive offering is not exactly a pushover.
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CRM For Complex Manufacturers Revolves Around Configuration ...
| by P.J. Jakovljevic |
... the chasm between the front office (sales force) and back office (engineering or ...
Any sound CRM strategy revolves around clear communication with the customer ...
|
|
| http:/.../Research/ResearchHighlights/Crm/2002/11/research_notes/TU_CR_PJ_11_08_02_1.asp - 26k - 2002-11-08 |
| Summary: While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly
a part of the much broader CRM class of products, which typically includes front-office applications for sales force automation
(SFA), marketing automation, and field service/call c
|
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'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A ...
| by Randy Garland |
... C-Commerce would "deliver open, collaborative technologies that allow communication
among vendors
... to go from Front Office to Intra Office to Back Office): ...
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| http:/.../Research/ResearchHighlights/Crm/2001/09/research_notes/TN_CR_RGG_09_18_01_1.asp - 17k - 2001-09-18 |
| Summary: J.D. Edwards believes in the possibilities (both in terms of technology and sell-ability) of Collaborative Commerce. How
far have they gotten in that vision? Are they a good bet if you also have visions of C-Commerce dancing in your head?
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