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Documents related to » bank of america customer relationship manager


EXE and i2 Advance Relationship
Some speculate that the recent agreement is a prelude to merger. Synergies undoubtedly exist.

BANK OF AMERICA CUSTOMER RELATIONSHIP MANAGER: EXE and i2 Advance Relationship EXE and i2 Advance Relationship Steve McVey - September 20, 2000 Read Comments S. McVey - September 20, 2000 Event Summary In a new agreement to extend an existing strategic relationship, EXE Technologies will interface its fulfillment software with i2 Technologies TradeMatrix solutions. No timeframe was given for the integration of EXE s EXceed eFulfillment System, eFS, with the customer-relevant components of TradeMatrix, but previous joint implementation experience
9/20/2000

Customer Relationship Management for IT Professionals
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and commitments that have been met.

BANK OF AMERICA CUSTOMER RELATIONSHIP MANAGER: Customer Relationship Management for IT Professionals Customer Relationship Management for IT Professionals J. Dowling - January 17, 2001 Read Comments J. Dowling - January 17, 2001 Introduction A satisfying relationship between IT and line of business is maintained through ongoing dialogue that is meaningful to both parties. The discipline of Conversations for Alignment, a title for a simple technique for making and managing commitments, enables such a dialogue. My consulting group and I have done a
1/17/2001

Supplier Relationship Management: Benefits and Challenges
Properly implemented supplier relationship management solutions can help companies overcome some of today's business challenges by allowing them to restructure their supply chains, align business processes, define and establish company-supplier relationships, and integrate information systems to share information with suppliers.

BANK OF AMERICA CUSTOMER RELATIONSHIP MANAGER: Supplier Relationship Management: Benefits and Challenges Supplier Relationship Management: Benefits and Challenges Al Bukey - January 19, 2007 Read Comments More and more companies are requesting their suppliers to integrate their business systems and share information online and in real time. Integrated business systems enable sourcing companies to plan and execute their supply schedules within minutes and receive confirmation almost immediately. Integrated systems effectively reduce the cost of
1/19/2007

Customer Relationship Analysis Firm Extends Reach
thinkAnalytics signs a partnering agreement with one of the largest information technology services companies in North America. Why does CGI expect thinkAnalytics’ software to make a difference to its customers?

BANK OF AMERICA CUSTOMER RELATIONSHIP MANAGER: Customer Relationship Analysis Firm Extends Reach Customer Relationship Analysis Firm Extends Reach D. Geller - September 22, 2000 Read Comments D. Geller - September 22, 2000 Event Summary thinkAnalytics began life as a specialist using artificial intelligence to compress relational databases and for data mining. They became skilled at working with masses of data and embedding data analysis into traditional applications. Purchased by Gentia Software, an OLAP (On-Line Analytical Processing) specialist, in
9/22/2000

Laird Technologies: A QAD Customer Case Study
Laird Technologies has been executing its global growth strategy since 2004. But in order to form a unified global enterprise with the 20 independent companies it acquired, Laird needed a new system—one that could address its needs in every country where it had manufacturing facilities. With QAD’s enterprise resource planning (ERP) system, 10 of those 20 sites were up and running in just nine months.

BANK OF AMERICA CUSTOMER RELATIONSHIP MANAGER: Laird Technologies: A QAD Customer Case Study Laird Technologies: A QAD Customer Case Study Source: QAD Document Type: Case Study Description: Laird Technologies has been executing its global growth strategy since 2004. But in order to form a unified global enterprise with the 20 independent companies it acquired, Laird needed a new system—one that could address its needs in every country where it had manufacturing facilities. With QAD’s enterprise resource planning (ERP) system, 10 of those 20 sites
9/10/2007 4:41:00 PM

A Made2Manage Systems Customer Profile: The Story of Jasper Seating Company, Inc.
Jasper Seating, an Indiana (US)-based manufacturer of wood furniture products, faced intense pressure from Asian imports, rising raw material prices, and a shortage of skilled labor. But the company achieved significant business improvements after implementing the Made2Manage Enterprise Business System in 2003. These results included expansion into new markets, and a 25 percent increase in revenue over a two-year period.

BANK OF AMERICA CUSTOMER RELATIONSHIP MANAGER: A Made2Manage Systems Customer Profile: The Story of Jasper Seating Company, Inc. A Made2Manage Systems Customer Profile: The Story of Jasper Seating Company, Inc. Source: Consona/Made2Manage Systems Document Type: Case Study Description: Jasper Seating, an Indiana (US)-based manufacturer of wood furniture products, faced intense pressure from Asian imports, rising raw material prices, and a shortage of skilled labor. But the company achieved significant business improvements after implementing the
8/25/2006 11:55:00 AM

Improve Profitability with Customer Intelligence
The white paper improving your customer life cycle management shows how small and midsized businesses can enjoy virtually seamless front-to-back-of...

BANK OF AMERICA CUSTOMER RELATIONSHIP MANAGER: Improve Profitability with Customer Intelligence Improve Profitability with Customer Intelligence If your front office isn t communicating effectively with your back office, chances are it s creating blind spots that are costing you money. And this is an extremely common problem. Research has shown that many CRM systems provide inadequate front-to-back-office integration. The result is customer data that cannot be shared effectively, and business processes that are prone to errors, delays, and
7/9/2009

Customer Success Story: The Business of Architecture
Eight years ago, architect Kevin Harris, like many other architects, found it difficult to accurately charge clients for his services. But after attending courses to learn the proper methods for tracking time and costs, he realized that what he really needed was an integrated system. Since implementing BillQuick time billing and project management solution, Kevin has been able to easily and accurately manage billing.

BANK OF AMERICA CUSTOMER RELATIONSHIP MANAGER: Customer Success Story: The Business of Architecture Customer Success Story: The Business of Architecture Source: BQE Software Document Type: Case Study Description: Eight years ago, architect Kevin Harris, like many other architects, found it difficult to accurately charge clients for his services. But after attending courses to learn the proper methods for tracking time and costs, he realized that what he really needed was an integrated system. Since implementing BillQuick time billing and project
11/13/2007 2:24:00 PM

Customer Profile: Transplace
As a Lean Six Sigma service company, third-party logistics (3PL) provider Transplace emphasizes eliminating waste, simplifying processes, and demonstrating continuous improvement. Those values were on display when the company replaced a host of manual document management processes with a modern workflow solution. Learn how that new solution helped Transplace streamline operations and better serve customers.

BANK OF AMERICA CUSTOMER RELATIONSHIP MANAGER: Customer Profile: Transplace Customer Profile: Transplace Source: BP Logix, Inc Document Type: Case Study Description: As a Lean Six Sigma service company, third-party logistics (3PL) provider Transplace emphasizes eliminating waste, simplifying processes, and demonstrating continuous improvement. Those values were on display when the company replaced a host of manual document management processes with a modern workflow solution. Learn how that new solution helped Transplace streamline operations and
3/23/2010 11:45:00 AM

Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

BANK OF AMERICA CUSTOMER RELATIONSHIP MANAGER: is a customer the bank would not want to lose. Naturally, customers are highly sensitive to how they are treated; they notice such things as whether their service institutions answer the phone quickly and recognize the customer when he or she calls, or whether the establishments answer questions astutely or resolve issues promptly. Also of importance is whether the institution provides rapid turnaround for specific offerings, such as new account origination, new loan origination, refinancing a home, and
12/7/2007

Customer Relationship Management and the Next Generation Network
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would have the greatest impact on our ability to add value to the people we do business with.

BANK OF AMERICA CUSTOMER RELATIONSHIP MANAGER: Customer Relationship Management and the Next Generation Network Customer Relationship Management and the Next Generation Network Brent Leary - October 24, 2006 Read Comments A few months ago I was heading back to the office to receive a very important call from a prospect about a huge business opportunity. Unfortunately a serious family situation caused me to head across town instead. Thankfully, the family situation came to a happy conclusion, but the business situation didn t. Like most everybody else,
10/24/2006


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