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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 benefits manage customers


The Benefits of Next-generation ERP
Rapid changes in the market and in customer needs mean small to medium businesses (SMBs) must work harder to stay competitive. Setting and achieving goals in

benefits manage customers  Planning (ERP) (Wikipedia) The Benefits of Next-Generation ERP Next Generation is also known as : Next Generation Business , Next Generation Computer , Next Generation Consulting , Next Generation Data , Next Generation Desktop , Next Generation Learning , Next Generation Manufacturing , Next Generation Marketing , Next Generation Model , Next Generation Product , Next Generation Productions , Next Generation Project , Next Generation Servers , Next Generation Services , Next Generation Software , Next

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » benefits manage customers

Outsourcing Security Part 1: Noting the Benefits


Without effective security, companies risk losing money and customer trust. With good security, companies have the power to maintain stakeholder value, customer loyalty, and competitive advantage. Faced with the complexity of providing effective security, many companies are turning to outsourcing.

benefits manage customers  Part 1 notes the benefits of outsourcing security. Part 2 will evaluate the cost of such an outsourcing. Part 3 will provide guidelines for selecting a security services provider Open for Business E-commerce and e-business initiatives inspire companies to move toward an open, distributed network-computing environment. These environments are designed to enable employees, customers, partners, suppliers, and distributors to exchange and access information critical to conducting business. Unfortunately, Read More

How the Mining Industry Benefits from ERP Systems


Integrated enterprise resource planning software normalizes the reporting requirements for a mining company’s various departments. This article loosely shows the parallels between the operations in a mining company and those of a manufacturer whose product is sold on store shelves.

benefits manage customers  the Mining Industry Benefits from ERP Systems Originally Published - March 26, 2008 Mining is a multifaceted business, one that in many ways parallels a repetitive manufacturing business. The analogy is that exploration and marketing for a mining company, for example, is similar to the marketing research performed by a manufacturer, although a noted difference between the two is that most mines are of sizes to support decades of operation, whereas a manufacturer’s production runs last for much shorter Read More

ROI Systems Defies The Odds Through Delighted Customers


ROI Systems' strategy in terms of enhancing its product only in tune with ensuring its customers' delight has apparently been paying off in terms of staffing and resellers expansion and company growth. This should come as welcome news these days when even much bigger competitors that have traditionally touted more sizzling products, more widespread geographic coverage and/or a sharper vertical focus are posting dismal results and hardly any new accounts.

benefits manage customers  might eventually yield bottom-line benefits for ROI customers, such as improved data timeliness, increased accuracy and lower costs. Advanced Training Program Mid 2002, ROI announced its advanced system-integrated education program, which delivers point-of-use, on demand training to users of ROI's MANAGE 2000 solution, and which is reportedly being hailed by ROI's clients and educators as a significant advantage to productivity. Using extensible markup language (XML), documents, demonstration videos and Read More

Maximizing Potential Benefits in Reverse Auctions


Reverse auction (RA) has emerged as a strategic tool for consumer packaged goods companies pursuing cost efficiencies in their sourcing programs. This article presents a framework to structure and gain maximum mileage out of the RA process.

benefits manage customers  a snapshot of the benefits that can accrue for organizations evolving from personalized, buyer-based sourcing to the automated negotiation space. The RA process can and is being applied to all varieties of spends, such as direct and indirect spends, services and maintenance spends, etc. This holds special importance for CPG companies, as typically 30 to 40 percent of their total spends fall under the indirect and services basket (Infosys research, 2007). RA Challenges While it is true that RA is Read More

Oracle's Cloud Strategy and How It Benefits Organizations


Oracle VP of Product Management Bulent Cinarkaya outlines Oracle's cloud strategy, including specifics about cloud-ready applications, a standards-based platform for extensibility, and a scalable infrastructure.

benefits manage customers  Strategy and How It Benefits Organizations Read More

Real-time BPM Benefits Operational Execution


As business performance management (BPM) and corporate performance management (CPM) extend beyond finance to line-of-business managers and operational decision makers, it meets face-to-face with the urgency to support more real-time scenario modeling and decision making. Learn how fast, scalable performance management solutions are key to enabling real-time operational responses to actual results.

benefits manage customers  time BPM Benefits Operational Execution As business performance management (BPM) and corporate performance management (CPM) extend beyond finance to line-of-business managers and operational decision makers, it meets face-to-face with the urgency to support more real-time scenario modeling and decision making. Learn how fast, scalable performance management solutions are key to enabling real-time operational responses to actual results. Read More

abas-USA Adds VC999 to Its Customers Roster


Following on its recent win at Carolina Color, abas-USA announced that VC999 Packaging Systems has selected it to be its enterprise resource planning (ERP) provider. VC999 is a global leader in the design and manufacturing of vacuum chamber, thermoforming (rollstock), tray sealer, and flow wrapper machine systems as well as other packaging robotics, vision inspection systems, conveyer/converger

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Case Study: How PropertyInfo Keeps in Touch with Customers


PropertyInfo, a provider of real estate information solutions, needed a unified view of its 20 different global customer support centers in order to provide more consistent quality. A customer support solution enables the company to manage incident information, automate service ticket processing, and give end-to-end views of the customer experience. Find out more about the how the company improved customer satisfaction.

benefits manage customers  Study: How PropertyInfo Keeps in Touch with Customers PropertyInfo, a provider of real estate information solutions, needed a unified view of its 20 different global customer support centers in order to provide more consistent quality. A customer support solution enables the company to manage incident information, automate service ticket processing, and give end-to-end views of the customer experience. Find out more about the how the company improved customer satisfaction. Read More

Eccentex Lets Business Analysts Assemble and Manage Their Own Cases


Eccentex Corporation provides dynamic case management (DCM), a.k.a. adaptive case management, software-as-a-service (SaaS) solutions using its multitenant cloud-based AppBase platform as a service (PaaS). DCM solutions should support what the evolving knowledge worker needs and allow organizations to optimize case outcomes, improve customer services, and mitigate risk. Eccentex recently

benefits manage customers  Lets Business Analysts Assemble and Manage Their Own Cases Eccentex Corporation provides dynamic case management (DCM), a.k.a. adaptive case management, software-as-a-service (SaaS) solutions using its multitenant cloud-based AppBase platform as a service (PaaS). DCM solutions should support what the evolving knowledge worker needs  and allow organizations to optimize case outcomes, improve customer services, and mitigate risk. Eccentex recently announced the launch of AppBase 5.0 , which Read More

PeopleSoft Strategy a Good Deal for JD Edwards Customers


Putting PeopleSoft's strategy to work for the JD Edwards community. What can the JD Edwards install-base expect from the PeopleSoft merger?

benefits manage customers   Read More

Benefits and Methods of SAN Extension Using QLogic Switches and Routers


Realize the benefits of storage area networks (SANs) by using public or private networks. The benefits of SANs include centralized data management, back up, and restoration of data, as well as remote archiving for disaster recovery and business continuity. Host bus adapters (HBAs), switches, and multiprotocol routers are the keys to the fibre channel network—and the high-quality of select remote sites.

benefits manage customers  and Routers Realize the benefits of storage area networks (SANs) by using public or private networks. The benefits of SANs include centralized data management, back up, and restoration of data, as well as remote archiving for disaster recovery and business continuity. Host bus adapters (HBAs), switches, and multiprotocol routers are the keys to the fibre channel network—and the high-quality of select remote sites. Read More

The Benefits of Project Risk Assessment


This paper presents the arguments in favour of adopting a risk assessment strategy, and ways in which it can benefit your project as well as your business as a whole.

benefits manage customers  Benefits of Project Risk Assessment This paper presents the arguments in favour of adopting a risk assessment strategy, and ways in which it can benefit your project as well as your business as a whole. Read More

Business Benefits of CRM in the Cloud for Midsize Companies


Midsize companies are increasingly recognizing the benefits of cloud computing--it's cost-effective and flexible. This paper identifies four key business requirements for successful implementation of customer relationship management (CRM) cloud applications and examines how one CRM cloud solution in particular meets these requirements and enables midsize companies to realize their growth aspirations.

benefits manage customers  Benefits of CRM in the Cloud for Midsize Companies Midsize companies are increasingly recognizing the benefits of cloud computing--it's cost-effective and flexible. This paper identifies four key business requirements for successful implementation of customer relationship management (CRM) cloud applications and examines how one CRM cloud solution in particular meets these requirements and enables midsize companies to realize their growth aspirations. Read More

ILM for the Enterprise: The Benefits of a Unified Approach


Information lifecycle management (ILM) is rapidly gaining acceptance as a process crucial to the success of many IT initiatives. The reason for this is the importance of managing data. With the growing demand for ILM comes a variety of solutions that follow a disjointed, point product approach. By choosing an ILM software designed to scale to its needs, a business can benefit from software built on a unified platform.

benefits manage customers  for the Enterprise: The Benefits of a Unified Approach Information lifecycle management (ILM) is rapidly gaining acceptance as a process crucial to the success of many IT initiatives. The reason for this is the importance of managing data. With the growing demand for ILM comes a variety of solutions that follow a disjointed, point product approach. By choosing an ILM software designed to scale to its needs, a business can benefit from software built on a unified platform. Read More