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Documents related to » best contact managers


Building the Small Contact Center
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

BEST CONTACT MANAGERS: attract and retain the best contact center agents and reduce costs. It can even encourage high cost/low margin customers to buy more, or migrate to the competition. No matter what its capabilities, of course, no system will make business sense unless it provides a positive return for the time and money invested in it. Return on financial investment (ROI) is a must, especially for smaller firms. In addition, contact center systems for smaller organizations must be easy and straightforward to implement;
8/15/2006 8:59:00 PM

E-learning Best Practices
E-learning Best Practices - SyberWorks. Get Free Data Linked to E-learning Best Practices. E-learning solutions can be effective ways of meeting training and knowledge management challenges. Online training delivers multiple benefits, including reduced employee turnover, increased productivity, actual cost savings, and return on investment (ROI). But there are a number of important selection criteria you need to know about before implementing an electronic learning management system (LMS).

BEST CONTACT MANAGERS: E-learning Best Practices E-learning Best Practices Source: SyberWorks Document Type: White Paper Description: E-learning solutions can be effective ways of meeting training and knowledge management challenges. Online training delivers multiple benefits, including reduced employee turnover, increased productivity, actual cost savings, and return on investment (ROI). But there are a number of important selection criteria you need to know about before implementing an electronic learning management system
9/17/2007 9:18:00 AM

Purchasing CRM for Contact Centers
Every business is in business to generate revenue. The more revenue generated, the happier everyone is. A company’s call center is no different. But how do you manage your call center to run as efficiently and productively as possible? While CRM software will represent an investment when initially implemented, it offers the possibility for a favorable return on investment. See how a CRM solution can benefit your call center.

BEST CONTACT MANAGERS: read these popular documents! Best Practices for ERP Implementation Sales Process Map The Importance of Data Representation: Best Practices in Creating a Usable Report 3 Key Areas to Reduce Costs with Lean Techniques Talent Management for Small and Medium-size Businesses: Steer Your Business to Handle Change by Creating the Right Road Map for Your Talent Journey Acronym-Related White Papers: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) | 
1/17/2013 2:01:00 PM

Contact Center Buyer s Guide
Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP has dramatically transformed telecom, and is now doing the same in the contact center. Download this Buyer’s Guide for a better understanding of the VoIP value proposition, as well as what you need to consider when making the decision to adopt VoIP in your contact center.

BEST CONTACT MANAGERS: read these popular documents! Best Practices for ERP Implementation Sales Process Map The Importance of Data Representation: Best Practices in Creating a Usable Report 3 Key Areas to Reduce Costs with Lean Techniques Talent Management for Small and Medium-size Businesses: Steer Your Business to Handle Change by Creating the Right Road Map for Your Talent Journey Acronym-Related White Papers: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) | 
8/17/2012 4:46:00 PM

Five Best Practices for a Better Wi-fi Experience
Today, wi-fi is embedded in virtually every mobile Internet device and common hotspot services have formed to fill the gap in ensuring effective coverage for today’s service providers worldwide that offer smartphones. Download this white paper for a deep dive into the impact of wi-fi deployment, wi-fi’s role in data offloading, and best practices for wi-fi and adoption in business models.

BEST CONTACT MANAGERS: Five Best Practices for a Better Wi-fi Experience Five Best Practices for a Better Wi-fi Experience Source: Green Packet Document Type: White Paper Description: Today, wi-fi is embedded in virtually every mobile Internet device and common hotspot services have formed to fill the gap in ensuring effective coverage for today’s service providers worldwide that offer smartphones. Download this white paper for a deep dive into the impact of wi-fi deployment, wi-fi’s role in data offloading, and best
10/4/2011 5:53:00 AM

Epicor Software: When Best does not Deliver
So-called best-of-breed software solutions may not always actually be the best. Sometimes less heralded niche products more closely aligned with a company's requirements make a better choice. Learn how Tinnerman Palnut Engineered Products, LLC used a feature-rich, enterprise resource planning (ERP) system to get a highly efficient system for its over 15,000 products.

BEST CONTACT MANAGERS: Epicor Software: When Best does not Deliver Epicor Software: When Best does not Deliver Source: Epicor Document Type: White Paper Description: So-called best-of-breed software solutions may not always actually be the best. Sometimes less heralded niche products more closely aligned with a company s requirements make a better choice. Learn how Tinnerman Palnut Engineered Products, LLC used a feature-rich, enterprise resource planning (ERP) system to get a highly efficient system for its over 15,000
4/29/2005 9:33:00 AM

Best Practices in Extending ERP: A Buyer’s Guide to ERP versus Best-of-breed Decisions
Best Practices in Extending ERP : a Buyer's Guide to ERP versus Best-of-breed Decisions. Download RFP Templates and Other Software to Define Your Self-assessment about ERP and Best-of-breed Decisions. The trade-off between best-of-breed functionality and ease of integration is no longer so simple. Enterprise resource planning (ERP) software continues to expand, blurring the boundaries of core ERP functionality. The three essential factors to consider in ERP versus best-of-breed decisions are functionality, integration, and the ability to upgrade. Find out the questions you need to ask when considering an ERP extension.

BEST CONTACT MANAGERS: Best Practices in Extending ERP: A Buyer’s Guide to ERP versus Best-of-breed Decisions Best Practices in Extending ERP: A Buyer’s Guide to ERP versus Best-of-breed Decisions Source: SAP Document Type: White Paper Description: The trade-off between best-of-breed functionality and ease of integration is no longer so simple. Enterprise resource planning (ERP) software continues to expand, blurring the boundaries of core ERP functionality. The three essential factors to consider in ERP versus
9/30/2008 12:28:00 PM

Commodity Software, Best Practice and Competitive Advantage
Can industry-leading practice be found in a commodity software package? If we accept that application software is a commodity, by definition, the answer is no. If a vendor claims industry-leading practice, then it is available to your competition. If we really want to have practices that lift us above the competition, it cannot be in a standard package. Where in the business do we need to be better than best practice?

BEST CONTACT MANAGERS: Commodity Software, Best Practice and Competitive Advantage Commodity Software, Best Practice and Competitive Advantage Olin Thompson - August 7, 2003 Read Comments Introduction If application software has become a commodity, how can a company be better than the competition? Commodity software means all or most of the products have the same functions. Since the vendors strive to provide best practice, practices based on the product will mean a company will have the same practices as their competitors. So,
8/7/2003

Best Practices for Securing Your Wireless LAN
The steady growth of wi-fi in the enterprise demands that corporate IT teams learn and adopt new security methodologies tailored to the unique requirements and weaknesses of wireless networks. Download this white paper to learn about the real-world best practices needed to deploy and maintain a secure wireless network.

BEST CONTACT MANAGERS: Best Practices for Securing Your Wireless LAN Best Practices for Securing Your Wireless LAN Source: AirMagnet Document Type: White Paper Description: The steady growth of wi-fi in the enterprise demands that corporate IT teams learn and adopt new security methodologies tailored to the unique requirements and weaknesses of wireless networks. Download this white paper to learn about the real-world best practices needed to deploy and maintain a secure wireless network. Best Practices for Securing Your
8/8/2008 3:22:00 PM

How to Define Your Next Generation Contact Center Strategies
A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders often remain dissatisfied with its performance. In the past, contact centers benefited from advances in information and technologies, yet many companies struggled to determine how they could take advantage of these benefits. Find out how embracing both old and new technologies today can work.

BEST CONTACT MANAGERS: read these popular documents! Best Practices for ERP Implementation Sales Process Map 3 Key Areas to Reduce Costs with Lean Techniques Talent Management for Small and Medium-size Businesses: Steer Your Business to Handle Change by Creating the Right Road Map for Your Talent Journey Mobile Applications for Human Resources: The Future Is Here! Acronym-Related White Papers: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital
2/15/2008 2:01:00 PM

Best Practices for Managing Just-in-time (JIT) Production
Just-in-time (JIT) manufacturing “is not procrastination, but making a commitment once the scales are tipped in the favor of certainty.” How do you keep your company from falling prey to the “deer-in-the-headlights” syndrome and suffering from decision failures? In this guide, experts share their top seven best practices for deftly managing JIT manufacturing.

BEST CONTACT MANAGERS: Best Practices for Managing Just-in-time (JIT) Production Best Practices for Managing Just-in-time (JIT) Production Source: Ziff Davis Document Type: White Paper Description: Just-in-time (JIT) manufacturing “is not procrastination, but making a commitment once the scales are tipped in the favor of certainty.” How do you keep your company from falling prey to the “deer-in-the-headlights” syndrome and suffering from decision failures? In this guide, experts share their top seven best practices for
5/16/2013 4:45:00 PM


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