Traditionally, utilities have leveraged robust meter, network, and customer service infrastructures. These technologies served the needs of largely regulated energy and utility markets characterized by price regulations, easy access to energy resources, and sufficient infrastructure capacity. There are few examples of "old" technologies that make such a compelling argument against replacement. All that’s about to change.
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final invoice presentment and bill payment. IT must be able to integrate a wide range of best-of-breed solutions, communicate effectively across enterprise boundaries, and facilitate collaboration between departments, suppliers, partners, and customers. Needless to say, to make AMI and smart metering a business reality, utilities must do all of this in a cost-effective manner. The stark reality for most utilities and energy providers, however, is that their IT landscapes are currently characterized by an