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How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating

bill to customer or payer  Obviously, no vendor can bill the customer for an amount that was not agreed to by the customer—that is if the vendor expects his invoice to be respected in full and without issue. Why is this an important factor? Because sometimes contracts are drawn up using an hourly rate with a maximum amount, allowing some variance on either side. In such cases, the final billed amount can either be lower or higher than the specified amount. When a price escalation clause is implemented or an additional payment is Read More
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » bill to customer or payer


Five Ways to Positively Impact Customer Retention and Business Operations
Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value

bill to customer or payer  was a nightmare. The bill of materials that needed to be in the system to provide visibility required too much time to enter, and that process was error-prone. Our numbers showed 81% on-time delivery, and 7.5 days to shipment. After implementing Infor ERP SyteLine, Turgeon asserts that the process became smooth and efficient. Now we can view all details within the manufacturing process—the gross profit per customer and gross profit per item. We can also run the financial reports at any point during Read More
Top 10 Risks to a Configuration Project and How to Avoid Them
Companies producing and selling complex and configured products can achieve a major competitive edge by successfully implementing product configurator software

bill to customer or payer  Design Configurable Product | Bill of Material Configurable Product | Configurator Configurable Product | Organization Development Configurable Product | Bill of Materials Configurable Product | Sales Logics Configurable Product | Control Plans Configurable Product | Configurator Online Configurable Product | Project Management Software CTO Process | Project Management CTO Process | Project Management Process CTO Process | Project Management Model CTO Process | Enterprise Project Management Software CTO Read More
A Tectonic Shift in Communications Customer Life Cycle Management
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift

bill to customer or payer  in areas such as bill cycle time, hardware performance, error handling, service time-to-market, customer satisfaction, and quality. Possibly the most important facet of Amdocs integration services is that the vendor will now also provide integration services to operators that have not purchased its billing or customer relationship management (CRM) system, including software management, checking and testing, and carrying out the changes necessary to prepare the operator's system to go live. The vendor Read More
Customer Relationship Management Strategies Part Four: Strategies and Case Study
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition to a technical framework, sales

bill to customer or payer  from a marketing company. Bill commits to importing it into the CRM system by and tells Curtis that the web site has been updated to introduce the new product, and each unit contains a warranty registration card and instruction how to register on-line. With the information in the system, the telemarketing department can now be assigned and can qualify the leads, and the sales department can contact the qualified leads to make a sales pitch. As the orders come rolling in, a strategic planning session is Read More
Building an ERP Taskforce: How to Select the Best Team to Ensure Success
The first step in any enterprise resource planning (ERP) implementation involves bringing together the team that will plan and implement the project@your ERP

bill to customer or payer  an ERP Taskforce: How to Select the Best Team to Ensure Success The first step in any enterprise resource planning (ERP) implementation involves bringing together the team that will plan and implement the project—your ERP task force. But who should be a part of this task force and why? Selecting the right people is imperative and can play a major role in determining the success or failure of your ERP effort. Find out about what you should beware of when assembling your team. Read More
Ways to Migrate Windows Applications to UNIX/Linux
Migration can be risky and expensive if handled by inexperienced developers. Seemingly small things can lead to bigger issues and cause performance problems

bill to customer or payer  to Migrate Windows Applications to UNIX/Linux Migration can be risky and expensive if handled by inexperienced developers. Seemingly small things can lead to bigger issues and cause performance problems. Hence, the services of a professional migration service provider who has executed similar projects is recommended. Learn about the different ways you can completely migrate from Windows to UNIX and Linux, so that you can make an intelligent, informed decision. Read More
Everything You Ever Wanted to Know About LMS But Were Afraid to Ask-Well Maybe Not Everything!
Today, if a company wants to retain its employees, it must take great strides to make their jobs more rewarding. To give their employees the learning experience

bill to customer or payer  of product marketing and Bill Docherty, senior director of product management who were kind enough to do a product briefing with me and some members of my team. What impressed me the most about SumTotals LMS solution was its unique best-of-breed capabilities, including open activity architecture (OAA)—which helps customers leverage existing curriculum workflows and processes, and total versioning. It enables users to easily tag, update, and manage revisions to curriculums, classes, and training Read More
8 Questions to Ask to Successfully Negotiate a Phone System Deal
The process of determining which phone system is best for your organization’s needs can be a time-consuming process. Yet, it demands your due diligence because

bill to customer or payer  Questions to Ask to Successfully Negotiate a Phone System Deal The process of determining which phone system is best for your organization’s needs can be a time-consuming process. Yet, it demands your due diligence because if you choose the wrong system, it can be not only a costly mistake, but also one with long term consequences if your team is stuck with a system that doesn’t fulfill your business needs. Here are eight questions to ask phone system vendors before you agree to purchase. Read More
CMS Is to Content as SOA Is to Enterprise Applications
There’s no disputing the fact that content management systems (CMS) and service-oriented architecture (SOA) are closely related. From reuse, the ability to

bill to customer or payer  Is to Content as SOA Is to Enterprise Applications There’s no disputing the fact that content management systems (CMS) and service-oriented architecture (SOA) are closely related. From reuse, the ability to loosely couple service and functions, to being able to combine services into a new form, SOA and CMS share many common threads in the enterprise world. Find out how the forces that have made SOA so important today are now doing the same for CMS in web site management. Read More
End-to-End Monitoring Is Critical to Meeting End User Expectations Today and Tomorrow
To function as a business partner, IT must deliver service at predictable levels—and also contribute to enterprise strategy, by planning for services that

bill to customer or payer  to-End Monitoring Is Critical to Meeting End User Expectations Today and Tomorrow To function as a business partner, IT must deliver service at predictable levels—and also contribute to enterprise strategy, by planning for services that enable growth. That’s why IT needs end-to-end infrastructure views that reveal issues as they happen, and track trends that predict future needs. But how can IT create unified views of the environment without draining critical resources? Read More
10 Ways to Use ERP to Lean the Manufacturing Supply Chain
A lean supply chain is more than just those activities relating directly to supply chain management (SCM). Lean supply chain improvements require a commitment

bill to customer or payer  Ways to Use ERP to Lean the Manufacturing Supply Chain A lean supply chain is more than just those activities relating directly to supply chain management (SCM). Lean supply chain improvements require a commitment to finding the correct mix of efficiency and responsiveness. But the reward is great for manufacturers that do embark on the path to lean. Using the right enterprise resource planning (ERP) software can be your key to reaping the benefits of lean SCM. Learn how. Read More
Top 10 Reasons to Take Your Field Service to the Cloud
Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus

bill to customer or payer  10 Reasons to Take Your Field Service to the Cloud Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus on what’s important: making customers happy. Here are 10 reasons why they have made the switch and why you need to take your field service organization to the cloud . . . or get left behind. Download the white paper and find out. Read More
How to Improve Business Results through Secure Single Sign-on to SAP
On top of the many challenges faced by IT managers today comes yet another challenge: ensuring efficient and secure user access to SAP. Because of the

bill to customer or payer  to Improve Business Results through Secure Single Sign-on to SAP On top of the many challenges faced by IT managers today comes yet another challenge: ensuring efficient and secure user access to SAP. Because of the unencrypted communication between users’ workstations and the backend servers, the SAP environment—and the confidential data it stores—become vulnerable. With a secure single sign-on solution to SAP, however, you can significantly improve the security of this environment. Read More
Thanks to a Smart Little Company called Lexias, CIOs Can Now Empower their Users to Assist in eBusiness Security
Despite advances in security technologies, securing confidential and proprietary information has become more challenging than ever. In an attempt to keep pace

bill to customer or payer  to a Smart Little Company called Lexias, CIOs Can Now Empower their Users to Assist in eBusiness Security Thanks to a Smart Little Company called Lexias, CIOs Can Now Empower their Users to Assist in eBusiness Security Featured Author -  Laura Taylor - February 16, 2002 Users Fail To Understand The Technology Despite advances in security technologies, securing confidential and proprietary information has become more challenging than ever. In an attempt to keep pace with the on-slaught of security Read More

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