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How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating

bill to customer or payer  Obviously, no vendor can bill the customer for an amount that was not agreed to by the customer—that is if the vendor expects his invoice to be respected in full and without issue. Why is this an important factor? Because sometimes contracts are drawn up using an hourly rate with a maximum amount, allowing some variance on either side. In such cases, the final billed amount can either be lower or higher than the specified amount. When a price escalation clause is implemented or an additional payment is Read More

Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » bill to customer or payer


Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service
Traditionally, utilities have leveraged robust meter, network, and customer service infrastructures. These technologies served the needs of largely regulated

bill to customer or payer  final invoice presentment and bill payment. IT must be able to integrate a wide range of best-of-breed solutions, communicate effectively across enterprise boundaries, and facilitate collaboration between departments, suppliers, partners, and customers. Needless to say, to make AMI and smart metering a business reality, utilities must do all of this in a cost-effective manner. The stark reality for most utilities and energy providers, however, is that their IT landscapes are currently characterized by an Read More
New Approaches to Software Pricing
Hearing the complaints of dissatisfied customers, some vendors are developing customer-centric contracts. HarrisData has even gone so far as to draft a Bill of

bill to customer or payer  suggested a Software Customer's Bill of Rights to fundamentally alter the balance of power between software customers and vendors. The Bill of Rights is a result of over thirty years of experience, and is based on detailed surveys and discussions that discerned what customer value the most. The Bill thus revolves around the following nine items: Right to Affordable Quality Software . Software that works as promised and that is delivered with a cost certainty. Right to a Well-defined Implementation . An Read More
Five Ways to Positively Impact Customer Retention and Business Operations
Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value

bill to customer or payer  was a nightmare. The bill of materials that needed to be in the system to provide visibility required too much time to enter, and that process was error-prone. Our numbers showed 81% on-time delivery, and 7.5 days to shipment. After implementing Infor ERP SyteLine, Turgeon asserts that the process became smooth and efficient. Now we can view all details within the manufacturing process—the gross profit per customer and gross profit per item. We can also run the financial reports at any point during Read More
A Tectonic Shift in Communications Customer Life Cycle Management
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift

bill to customer or payer  in areas such as bill cycle time, hardware performance, error handling, service time-to-market, customer satisfaction, and quality. Possibly the most important facet of Amdocs integration services is that the vendor will now also provide integration services to operators that have not purchased its billing or customer relationship management (CRM) system, including software management, checking and testing, and carrying out the changes necessary to prepare the operator's system to go live. The vendor Read More
5 Ways to Effectively use Social Media to Conduct Your Job Search
In Using Social Media Tools for Recruiting Talent, I discussed how more and more businesses today are using social media tools for attracting and finding the

bill to customer or payer  Ways to Effectively use Social Media to Conduct Your Job Search In Using Social Media Tools for Recruiting Talent , I discussed how more and more businesses today are using social media tools for attracting and finding the right person to fill a position. This current post will focus on the job seeker. It’s no secret that the last few years has seen unemployment rates rise well above the norm. In fact, recent numbers show that—while things are slowly getting better—many in the market for a job are Read More
5 DNS Security Risks That Keep You Up At Night (And How To Get Back To Sleep)
DDoS, cache poisoning, footprinting, oh my! Who knew that there were so many ways to threaten the security of your DNS? Read this white paper to find out all of

bill to customer or payer  DNS Security Risks That Keep You Up At Night (And How To Get Back To Sleep) DDoS, cache poisoning, footprinting, oh my! Who knew that there were so many ways to threaten the security of your DNS? Read this white paper to find out all of the scary details about these attacks and what you can do to prevent them. Read More
Five Steps to Better Sales Performance: How to Coach Your Sales Team to Higher Performance
A giant gap exists in most organizations between the highest performing sales reps and everyone else. Much depends on the critical role of sales managers. This

bill to customer or payer  Steps to Better Sales Performance: How to Coach Your Sales Team to Higher Performance A giant gap exists in most organizations between the highest performing sales reps and everyone else. Much depends on the critical role of sales managers. This paper reveals the proven methods the best sales managers rely on to close the sales performance gap between average performers and all-stars. Read more about the key sales performance behaviors you can put into practice to transform your sales teams. BEGINLYXk Read More
How to Find the Right ERP to Optimize Your Multi-site, Multi-national Operation
Download this white paper to learn about the challenges faced by multi-site and multi-national organizations--and what to look for in an enterprise resource

bill to customer or payer  to Find the Right ERP to Optimize Your Multi-site, Multi-national Operation Download this white paper to learn about the challenges faced by multi-site and multi-national organizations--and what to look for in an enterprise resource planning (ERP) solution to address these issues. Read More
From Right Brain to Retail: Cutting Time-to-market with PLM
Apparel companies have to cut their lead times in half if they want to stay competitive—a difficult task without the right product lifecycle management (PLM

bill to customer or payer  Right Brain to Retail: Cutting Time-to-market with PLM Apparel companies have to cut their lead times in half if they want to stay competitive—a difficult task without the right product lifecycle management (PLM) solution. In this white paper, you’ll discover how PLM solutions can help your company achieve faster time-to-market. And you’ll learn how integrating PLM with your enterprise resource planning (ERP) system maximizes the capabilities of both. Read More
Got BI? Now You Need to Hire a Data Geek. Here’s What to Look For.
According to a poll conducted by KDnuggets, salaries in the analytics and data mining space are up in 2011. While there is no direct proof that the data

bill to customer or payer  to grow to US$10.8 billion in 2011. What this means is that companies are becoming more data management–oriented. Information and its analysis are being increasingly valued as companies strive to avoid gut-based decisions and improve their mechanisms for a complete view of how the organization is performing. And BI initiatives are being positioned among the highest priorities for many organizations. While many large organizations are using state-of-the-art BI solutions to power their decision-making Read More
Leveraging IT and Electronic Discovery Technology to Meet the Expected Challenges Posed by Recent Changes to the Federal Rules of Civil Procedure
When it comes to electronic discovery, the process of producing digital information as part of a legal matter, ignorance is no longer bliss. An overarching

bill to customer or payer  IT and Electronic Discovery Technology to Meet the Expected Challenges Posed by Recent Changes to the Federal Rules of Civil Procedure When it comes to electronic discovery, the process of producing digital information as part of a legal matter, ignorance is no longer bliss. An overarching requirement is the need for organizations, especially general counsel, to comprehend what information it has, and where. This insight can prove invaluable as parties negotiate conditions of discovery and Read More
The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences

bill to customer or payer  Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010 This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways. Read More
10 Ways to Use ERP to Lean the Manufacturing Supply Chain
A lean supply chain is more than just those activities relating directly to supply chain management (SCM). Lean supply chain improvements require a commitment

bill to customer or payer  Ways to Use ERP to Lean the Manufacturing Supply Chain A lean supply chain is more than just those activities relating directly to supply chain management (SCM). Lean supply chain improvements require a commitment to finding the correct mix of efficiency and responsiveness. But the reward is great for manufacturers that do embark on the path to lean. Using the right enterprise resource planning (ERP) software can be your key to reaping the benefits of lean SCM. Learn how. Read More
Thanks to a Smart Little Company called Lexias, CIOs Can Now Empower their Users to Assist in eBusiness Security
Despite advances in security technologies, securing confidential and proprietary information has become more challenging than ever. In an attempt to keep pace

bill to customer or payer  to a Smart Little Company called Lexias, CIOs Can Now Empower their Users to Assist in eBusiness Security Thanks to a Smart Little Company called Lexias, CIOs Can Now Empower their Users to Assist in eBusiness Security Featured Author -  Laura Taylor - February 16, 2002 Users Fail To Understand The Technology Despite advances in security technologies, securing confidential and proprietary information has become more challenging than ever. In an attempt to keep pace with the on-slaught of security Read More
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