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Some Belated Insights from, well, Deltek Insight 2010 - Part 1
The month of May is usually the high season of software vendors’ conferences, but mid-May 2010 was a bit extreme: I was invited to four major user

blackberry contact manager desktop  Time. This is a Blackberry application that works directly with Deltek Time Collection , and enables mobile professionals to view, record, update, submit, and approve labor activity from their smart phone. This ability should greatly increase the timeliness and accuracy of time collection processes. Deltek Mobile Time makes time-card entries as easy as performing this activity from the home office. By ensuring more accurate and timely recording of labor activities, government contractors should achieve Read More...
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » blackberry contact manager desktop


Sage Saleslogix Guidebook
If you’ve already implemented Sage Saleslogix for your customer relationship management (CRM) process and CRM analytics needs, this guidebook can help you

blackberry contact manager desktop  directly from Pocket PC, BlackBerry, and smartphone devices. Using the SalesLogix Web client, users can access functionality using a Web browser. Using offline access, SalesLogix users can view, edit, and update information on their laptops in the field and then synchronize their laptop data with the office database via VPN or when they return to the office. Synchronization rules are based on account ownership and can be configured by the administrator to resolve conflicts based on a specific company's Read More...
Going Home-Which Road Do You Take? Talent Assessment in the Remote Agent Model
Over the last 10 years, interest in remote agent contact center models has steadily increased, as more companies continue to shift contact center capacity from

blackberry contact manager desktop  Home-Which Road Do You Take? Talent Assessment in the Remote Agent Model Over the last 10 years, interest in remote agent contact center models has steadily increased, as more companies continue to shift contact center capacity from the traditional brick and mortar infrastructure to the remote agent model due to the low investment and high returns, including higher employee engagement. Read this white paper and learn about four talent assessment strategies for a successful home agent model. Read More...
Demystifying SAP Solution Manager
Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC

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Security Begins on Your Desktop
The documents, spreadsheets, databases and other files on the personal computers used to conduct business are corporate assets. It cost money to create them

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Web-hosted or SaaS Predictive Dialing for Work-at-Home Agents
Download this white paper to learn how the virtual contact center, based on the cloud computing model, provides companies with access to a greater pool of

blackberry contact manager desktop  hosted or SaaS Predictive Dialing for Work-at-Home Agents Download this white paper to learn how the virtual contact center, based on the cloud computing model, provides companies with access to a greater pool of resources and eliminates geographic restrictions on sourcing talent. Learn how the virtual contact center model is growing, and how Web-hosted or cloud-based predictive dialers improve efficiency and increase talk time with live prospects. Read More...
Dell Tops in Customer Satisfaction
Compaq rises, IBM falls, but Dell remains master of the desktop domain.

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The Total Economic Impact of IBM Tivoli Monitoring and IBM Tivoli Composite Application Manager
In September 2009, IBM Tivoli commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) of deploying

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Content Manager
Content Manager gets content of all types from within the organization and makes it available for publication. It eliminates web publishing redundancies by

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How to Protect Your SQL Server Database
SQL Server deployments can be large and complex. However, Auto-Snapshot Manager simplifies data management tasks and offers a comprehensive approach to SQL

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Contact Optimization for Direct Marketers
In today’s complex, ever-evolving marketplace, the need to integrate marketing processes and channels has never been more apparent. Marketers are looking to

blackberry contact manager desktop  Optimization for Direct Marketers In today’s complex, ever-evolving marketplace, the need to integrate marketing processes and channels has never been more apparent. Marketers are looking to maximize the value of each customer interaction, both inbound and outbound. Customer analytics is a critical function in leading this change. Find out how embracing analytics can help you evaluate campaigns, drive contact strategies, and enhance customer experience. Read More...
Best Practices for Secure Desktop-based Information Search in the Enterprise
Knowledge workers by the millions are leveraging desktop search (DTS) tools. However, with change comes risk, and failing to proactively establish policies and

blackberry contact manager desktop   Read More...
Who’s Got the Better Windows Office Suite? Corel or Microsoft?
There is no one correct answer, both desktop office suites excel in specific areas and pale in others. The contents of this note target the generic corporate

blackberry contact manager desktop  Office Application Automation,office suite,office 2000,microsoft,corel office,Windows Office Suite,desktop office suites,software-modeling tool,Professional Office Level,office software update,pc desktop,windows desktop,how to desktop,microsoft office online Read More...
Purchasing CRM for Contact Centers
Every business is in business to generate revenue. The more revenue generated, the happier everyone is. A company’s call center is no different. But how do you

blackberry contact manager desktop  CRM for Contact Centers Every business is in business to generate revenue. The more revenue generated, the happier everyone is. A company’s call center is no different. But how do you manage your call center to run as efficiently and productively as possible? While CRM software will represent an investment when initially implemented, it offers the possibility for a favorable return on investment. See how a CRM solution can benefit your call center. Read More...

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