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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 business contact manager download


Reinventing the Business Workspace
A new, connected way of working is breaking down the old, functional silos of activity that kept workers isolated in their desktop cubicles. Rippling across the

business contact manager download  collaborate with outbound workers, business partners, customers, and prospects. Most workers find these types of disconnections hugely frustrating, causing wasted effort and lost productivity: Having to juggle several different calendar systems because customer appointments are stored in the CRM system, but internal meetings are recorded in a workgroup calendar. Looking up contact details in one application, then opening a separate application to send an email or share a document (as an email attachment,

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond


Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements that can help distinguish your organization’s product or service from your competitors. By applying these key elements, you can unlock the lifetime value of your customers and build an outstanding referral platform for future growth.

business contact manager download  and automation of customer-related business processes both within contact centres and across the enterprise. Customer process management (CPM) is delivering unprecedented efficiency gains by streamlining and tracking processes from initiation to fulfilment to enhance first call resolution rates and simplify complex processes. In many organisations, continued reliance on complex legacy systems means contact centre agents have to operate multiple applications and visit numerous screens to complete what Read More

A Road Map to Data Migration Success


Many significant business initiatives and large IT projects depend upon a successful data migration. But when migrated data is transformed for new uses, project teams encounter some very specific management and technical challenges. Minimizing the risk of these tricky migrations requires effective planning and scoping. Read up on the issues unique to data migration projects, and find out how to best approach them.

business contact manager download  a full history. The business requirement to establish customer segmentation based on contact history is seriously impacted. Your planning should include the time needed and the approach for resolving gaps in the source to target data mapping (and a cost benefit of the effort). There are several options, and each will increase the scope of your project: The business users and data experts could manually create data. This is not uncommon when creating reference data, such as product types or customer Read More

B2B E-Business Strategies for a Changing World


In B2B e-business strategies, you'll learn about the different B2B e-business service and software products available to you in today's rapidly cha...

business contact manager download  E-Business Strategies for a Changing World As one manager plainly put it, B2B e-business gets so complex, we will take help anywhere we can get it. If you've ever had that same sentiment about the complexities of conducting B2B e-business, here's a white paper that will help simplify things for you. In B2B E-Business Strategies , you'll learn about the different B2B e-business service and software products available to you in today's rapidly changing marketplace—and how they can help you build an Read More

CRM: A Business Imperative during the Economic Downturn


The economic downturn means that businesses must capitalize on every opportunity to gain revenue. With the right customer relationship management (CRM) solution, you can protect current revenue streams and unearth new customer revenue opportunities—despite the most challenging market conditions. CRM helps ensure you deliver exceptional service to your current customers, building their long-term loyalty. Find out how.

business contact manager download  Sage-certified partners specialising in business applications Direct presence in 26 countries Relationships with over 40,000 accountancy practices 28 year?s experience What Next? Find out more Contact your certified Sage SalesLogix Business Partner, or Call 800-643-6400 to speak with a Sage SalesLogix representative, or Visit www.sagecrmsolution.com Searches related to CRM: A Business Imperative during the Economic Downturn : Sage CRM Solutions | Analytical CRM | Apply CRM Software System | Apply CRM Read More

The Five Styles of Business Intelligence: Industrial-strength Business Intelligence


If you’re not on top of the range of business intelligence (BI) functionality that has evolved over the past 15 years, this framework can help. There’s a fundamental shortcoming in most BI tools today, as a single architecture cannot support the full range of BI functionality—leading to excessive costs, delays, and user dissatisfaction. Learn about a solution that covers the five different styles of BI functionality.

business contact manager download  Five Styles of Business Intelligence: Industrial-strength Business Intelligence If you’re not on top of the range of business intelligence (BI) functionality that has evolved over the past 15 years, this framework can help. There’s a fundamental shortcoming in most BI tools today, as a single architecture cannot support the full range of BI functionality—leading to excessive costs, delays, and user dissatisfaction. Learn about a solution that covers the five different styles of BI functionality. Read More

Business Rule Management: Accelerating the Process of Locating, Managing, and Leveraging Business Processes


Two indicators of a successful enterprise are its longevity and its ability to adapt to a constantly changing business environment. However, an enterprise’s business processes, including its analysis and management tools, often fail to keep up with those changes. Knowing how to modernize existing tools in order to prevent the loss of valuable data and application functions is essential—and not as difficult as it sounds.

business contact manager download  Locating, Managing, and Leveraging Business Processes Two indicators of a successful enterprise are its longevity and its ability to adapt to a constantly changing business environment. However, an enterprise’s business processes, including its analysis and management tools, often fail to keep up with those changes. Knowing how to modernize existing tools in order to prevent the loss of valuable data and application functions is essential—and not as difficult as it sounds. Read More

Exact Business Analytics: Business Intelligence (BI) Competitor Analysis Report


This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and manipulation of mission-critical corporate information. BI users are able to access and leverage vast amounts of information to analyze relationships and understand trends that support business decisions. This knowledge base covers everything from data mining to analytics, querying, reporting, workflow, and in-depth analysis.

business contact manager download  Business Analytics: Business Intelligence (BI) Competitor Analysis Report This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and manipulation of mission-critical corporate information. BI users are able to access and leverage vast amounts of information to analyze relationships and understand trends that support business decisions. This knowledge base covers everything from data mining to analytics, Read More

Business Community Management: Powering On-demand, Profitable Business Communities


Nowadays, it’s easy to spend nearly as much time trying to make the pieces of your supply chain work together as you actually spend working. Managing disparate systems and solving communication issues create challenges that keep your business-to-business (B2B) solutions from working in sync. Find out how integrating the technology, business processes, and communication of your entire business community can help.

business contact manager download  Management: Powering On-demand, Profitable Business Communities Nowadays, it’s easy to spend nearly as much time trying to make the pieces of your supply chain work together as you actually spend working. Managing disparate systems and solving communication issues create challenges that keep your business-to-business (B2B) solutions from working in sync. Find out how integrating the technology, business processes, and communication of your entire business community can help. Read More

Making Business Intelligence Easy: Collaborative Business Intelligence


The merging of BI and Web 2.0 technologies has given rise to the new concept of collaborative BI, a type of collaborative decision making (CDM) platform. Collaborative BI has been hailed by many as the answer to the persistent problem that, despite increasing amounts of money being spent on BI, many organizations are failing to utilize reporting and analytics effectively. Read this white paper to learn the essential features of a collaborative BI platform and how to enable collaborative BI in your organization.

business contact manager download  Business Intelligence Easy: Collaborative Business Intelligence The merging of BI and Web 2.0 technologies has given rise to the new concept of collaborative BI, a type of collaborative decision making (CDM) platform. Collaborative BI has been hailed by many as the answer to the persistent problem that, despite increasing amounts of money being spent on BI, many organizations are failing to utilize reporting and analytics effectively. Read this white paper to learn the essential features of a Read More

Orchestrate Your Business with Integrated Business Planning


Learn how your company can reap the financial and competitive rewards of ibp in ibp: redesigning planning for a more dynamic business.

business contact manager download  for a More Dynamic Business today.   For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Read More

Five Tips for Saving Money on Your Business Phone System


With recession looming and profit margins under siege, the last thing any company needs is a capital-draining business phone system. Fortunately, today’s voice over Internet protocol (VoIP) providers offer plenty of cost-trimming features to keep business phone costs in check or dramatically lower communications overhead. Read here to know the five ways businesses are taking advantage of new VoIP technology to save money.

business contact manager download  Saving Money on Your Business Phone System With recession looming and profit margins under siege, the last thing any company needs is a capital-draining business phone system. Fortunately, today’s voice over Internet protocol (VoIP) providers offer plenty of cost-trimming features to keep business phone costs in check or dramatically lower communications overhead. Read here to know the five ways businesses are taking advantage of new VoIP technology to save money. Read More

Business Analytics and the Path to Better Decisions


We live in an era of the “intelligent economy.” Organizations are recognizing the need for better intelligence about their business. But how far have we come? And what are the best practices that distinguish companies where employees bring intelligence to decision making? This report considers the use of analytics and business intelligence for improving decision making, and the benefits of prebuilt analytic applications for achieving this.

business contact manager download  use of analytics and business intelligence for improving decision making, and the benefits of prebuilt analytic applications for achieving this. Read More

The New Business of Business Leaders: Hiring and Onboarding


This paper explores the role of business leaders in driving talent management functions, specifically around hiring and onboarding challenges. It discusses how talent intelligence helps business leaders find better candidates faster, make better build/buy/rent decisions, decrease new hire time-to-proficiency, and decrease the number of new hires who quickly leave.

business contact manager download  New Business of Business Leaders: Hiring and Onboarding This paper explores the role of business leaders in driving talent management functions, specifically around hiring and onboarding challenges. It discusses how talent intelligence helps business leaders find better candidates faster, make better build/buy/rent decisions, decrease new hire time-to-proficiency, and decrease the number of new hires who quickly leave. Read More

The New Business of Business Leaders: Talent Management


In this white paper, the role of business leaders in driving talent management functions is explored, with a particular focus on the tools and approaches that will make them successful.

business contact manager download  New Business of Business Leaders: Talent Management In this white paper, the role of business leaders in driving talent management functions is explored, with a particular focus on the tools and approaches that will make them successful. Read More