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Documents related to » it business relationship manager


Customer Relationship Malpractice » The TEC Blog
and Performance Management (179) Business Process Matters (61) Customer Relationship Matters (153) FOSS Ecosystem (23) From the Project Manager s Desk (31) Humor (43) Industry Observation (1100) Information Management and Collaboration (38) Inside TEC (85) Manufacturing Operations (93) Product Lifecycle Matters (73) Risk and Compliance (26) Software 101 (64) Software Selection (241) Supply Chain Logistics (229) Talent Management Matters (67) TechnoBabble (40) Up Close and Personal (57) White Paper Review

BUSINESS RELATIONSHIP MANAGER: business software, CRM, customer care, escalation rules, facebook, malpractice, proactive, social media, twitter, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
14-06-2010

EXE and i2 Advance Relationship
Some speculate that the recent agreement is a prelude to merger. Synergies undoubtedly exist.

BUSINESS RELATIONSHIP MANAGER: EXE and i2 Advance Relationship EXE and i2 Advance Relationship Steve McVey - September 20, 2000 Read Comments S. McVey - September 20, 2000 Event Summary In a new agreement to extend an existing strategic relationship, EXE Technologies will interface its fulfillment software with i2 Technologies TradeMatrix solutions. No timeframe was given for the integration of EXE s EXceed eFulfillment System, eFS, with the customer-relevant components of TradeMatrix, but previous joint implementation experience
9/20/2000

Customer Relationship Analysis Firm Extends Reach
thinkAnalytics signs a partnering agreement with one of the largest information technology services companies in North America. Why does CGI expect thinkAnalytics’ software to make a difference to its customers?

BUSINESS RELATIONSHIP MANAGER: and the growth of eBusiness within traditional brick and mortar retail operations, has led to an explosion in vendors of analytic software. (see Informatica Heads for E-Business , and What Good Is Information If Nobody Sees It? ). The thinkAnalytics differentiator is supposed to be their ability to solve difficult problems involving massive amounts of data. While there are certainly many vendors of analytic tools that do not seek out these challenges, there are equally certainly established companies
9/22/2000

Customer Relationship Management for IT Professionals
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and commitments that have been met.

BUSINESS RELATIONSHIP MANAGER: IT and line of business is maintained through ongoing dialogue that is meaningful to both parties. The discipline of Conversations for Alignment, a title for a simple technique for making and managing commitments, enables such a dialogue. My consulting group and I have done a good deal of research into what makes a strong supplier/customer relationship. The bottom line is trust. However, trust needs to be earned through a series of conversations and commitments that have been met. Buyers tell us they
1/17/2001

Comparing On Demand Customer Relationship Management Service Alternatives
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality; vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises must be aware of the potential issues associated with functions and features that are not part of core CRM functionality.

BUSINESS RELATIONSHIP MANAGER: functionality can keep a business running smoothly by automatically assigning tasks (or sending e-mail alerts) based on a business s pre-defined processes. Workflow rules put workflow alerts and workflow tasks into action whenever the designated criterion is met. Desktop tools . This functionality provides integration with desktop office tools like Microsoft Excel, Word, and Outlook, as well as wireless support and off-line access. Reporting, analytics, and dashboard . This functionality monitors an
12/5/2005

Business Intelligence Success at Biomet, Inc.
Biomet, a manufacturer of orthopedic medical products needed to support its worldwide need for sales information.

BUSINESS RELATIONSHIP MANAGER: Business Intelligence Success at Biomet, Inc. Business Intelligence Success at Biomet, Inc. P. Catz - September 25, 2001 Read Comments Company    Biomet, Inc. and its subsidiaries design, manufacture and market products used primarily by orthopedic medical specialists in both surgical and non-surgical therapy, including reconstructive and fixation devices, electrical bone growth stimulators, orthopedic support devices, operating room supplies, general surgical instruments, arthroscopy products, spinal
9/25/2001

Software as a Service beyond Customer Relationship Management and Sales
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS). Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS.

BUSINESS RELATIONSHIP MANAGER: dependent on static user-defined business rules or manual prioritization of orders. MCA Solutions and some of its peers like Baxter Planning Systems deserve praise for realizing that user companies are demanding greater flexibility and fewer up-front costs. Other vendors, like Click Commerce , which recently acquired Xelus , will likely soon follow suit, especially given Click Commerce s SaaS pedigree in other areas like trading partner relationship management. SaaS offerings enable companies to add
3/17/2006

Moving to Self-Service Business Intelligence
Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

BUSINESS RELATIONSHIP MANAGER: Moving to Self-Service Business Intelligence Moving to Self-Service Business Intelligence With the crushing volume of data most businesses deal with, your knowledge workers probably spend more time searching for the information they need than actually performing their jobs. And the problem is only getting worse. The solution isn’t more complex and expensive enterprise business intelligence (BI) solutions. Nor are user installed patchwork tools the answer —and can create operational and compliance
8/30/2010 4:07:00 PM

Customer Relationship Management StrategiesPart Three: Achieving and Maintaining the Competitive Edge
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates sales, service, and customer satisfaction, will help you realize the benefits of a CRM system.

BUSINESS RELATIONSHIP MANAGER: One of the main business objectives to be met through the utilization of your customer relationship management (CRM) system should be to achieve and maintain a competitive advantage in your marketplace. In order to achieve this goal you have to ensure that your customers are constantly made aware of the following: Your company produces better products than the competition The products provide better value to the customer (not necessarily at the lowest price, unless you are in a commodity marketplace)
2/16/2005

Think Different: Find New Ways to Grow Your Business
Think Different: Find New Ways to Grow Your Business

BUSINESS RELATIONSHIP MANAGER: Ways to Grow Your Business Think Different: Find New Ways to Grow Your Business Source: SAP Document Type: Web Cast Description: Think Different: Find New Ways to Grow Your Business Think Different: Find New Ways to Grow Your Business style= border-width:0px; />   comments powered by Disqus Source: SAP Learn more about SAP Readers who downloaded this web cast also read these popular documents! Best Practices for ERP Implementation Sales Process Map The Importance of Data Representation: Best
12/17/2008 3:58:00 PM

Applying the Power of Social Networks to Customer Relationship Management (CRM)
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC research director Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.

BUSINESS RELATIONSHIP MANAGER: the Way Manufacturers Do Business 6/3/2013 1:56:00 PM Mobile is changing the way companies do business—and manufacturers are no exception. They’re asking ERP vendors for apps that help control core manufacturing operations. But are they seeing the ROI they’re looking for? In this Sage-sponsored podcast, TEC senior business intelligence and data management analyst, Jorge García, talks about the opportunities, benefits, and challenges of mobile ERP for manufacturing. Read How Mobile ERP Is Changing
9/17/2007 3:12:00 PM


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