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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 calculates and stores work center capacity


Case Study: St. Vincent Heart Center
Until recently, St. Vincent Heart Center used an HTML-based intranet to disseminate various types of information to its 470 employees and 200 contract workers

calculates and stores work center capacity  Study: St. Vincent Heart Center Until recently, St. Vincent Heart Center used an HTML-based intranet to disseminate various types of information to its 470 employees and 200 contract workers. But information on that system wasn’t easy to find. Microsoft® Office SharePoint® Server 2007 offers the organization easy access to information—and it enhances productivity and supports increased security for confidential information. Read more about the benefits.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Data Center Projects: Project Management


In data center design projects, flawed management frequently leads to delays, expense, and frustration. Effective project management requires well-defined responsibilities for every manager, tight coordination among suppliers, well-defined procedures for managing change, and consistent terminology. Learn how enforcing these requirements can help your company achieve an efficient process with a predictable outcome.

calculates and stores work center capacity  Center Projects: Project Management Data Center Projects: Project Management If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. In today's always on, always available world where businesses can't stop and downtime is measured in dollars, American Power Conversion (APC) provides protection against some of the leading causes of downtime, data loss and hardware damage: power problems and temperature. As a global leader in Read More

Business Application Research Center


Business Application Research Center (BARC) is a software industry analyst firm. BARC’s specializations include data management and business intelligence. The company also organizes conferences and runs seminars.

calculates and stores work center capacity  Application Research Center Business Application Research Center (BARC) is a software industry analyst firm. BARC’s specializations include data management and business intelligence. The company also organizes conferences and runs seminars. Read More

Power and Cooling Capacity Management for Data Centers


High-density IT equipment stresses the power density capability of modern data centers. Installation and unmanaged proliferation of this equipment can lead to unexpected problems with power and cooling infrastructure. Find out how to measure and predict power and cooling capacity and the rack enclosure level, to ensure predictable performance and prevent problems such as overheating, overloads, and loss of redundancy.

calculates and stores work center capacity  and Cooling Capacity Management for Data Centers High-density IT equipment stresses the power density capability of modern data centers. Installation and unmanaged proliferation of this equipment can lead to unexpected problems with power and cooling infrastructure. Find out how to measure and predict power and cooling capacity and the rack enclosure level, to ensure predictable performance and prevent problems such as overheating, overloads, and loss of redundancy. Read More

Saba Introduces Recruiting@Work


Not any type of recruitment tool is suitable to go hunting for talent these days. A good recruitment solution is typically expected to go beyond applicant tracking, corporate branding, and compliance components. Saba has announced a new recruiting offering, Recruiting@Work, which assists users with three core requirements: predictive recruiting, collaborative hiring, and accelerated screening and onboarding.

calculates and stores work center capacity  Introduces Recruiting@Work Talent acquisition is certainly on everyone’s minds these days. In an economy that is struggling to create more jobs, talent is equated to the white collar highly efficient and visionary individual who can save money not only by covering several roles within a company but also by figuring out ways how to make money. This is what most companies want and what software vendors see as a priority on their list of HCM applications.   But, not any type of recruitment tool is Read More

Case Study: Connected Capacity


While analyzing load statistics with its key carriers, a multinational manufacturer and distributor noticed that deadhead mileage statistics were excessive. Often, inbound trucks delivering goods into its facilities had different dispatchers than those handling outbound loads. The company needed to improve communication with carriers. Learn about the solution that helped save money by reducing deadhead mile charges.

calculates and stores work center capacity  Study: Connected Capacity While analyzing load statistics with its key carriers, a multinational manufacturer and distributor noticed that deadhead mileage statistics were excessive. Often, inbound trucks delivering goods into its facilities had different dispatchers than those handling outbound loads. The company needed to improve communication with carriers. Learn about the solution that helped save money by reducing deadhead mile charges. Read More

Call Center Protocols: Getting Problems Solved!


Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving skills, has referred to the company knowledge base (KB) for a possible solution, and is still unable to resolve the problem, the incident ticket is escalated to second level (L2) support, where CSAs have advanced training and more knowledge

calculates and stores work center capacity  Center Protocols: Getting Problems Solved! Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving skills, has referred to the company knowledge base (KB) for a possible solution, and is still unable to resolve the problem, the incident ticket is escalated to second level (L2) support, where CSAs have advanced training and more knowledge on how to resolve the issue. If the problem is Read More

Best Phone Systems for an Effective Call Center: Editor’s Top Picks


Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system.

calculates and stores work center capacity  Phone Systems for an Effective Call Center: Editor’s Top Picks Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system. Read More

Human Resource Management Center (HRMC)


Founded in 1984, Human Resource Management Center (HRMC) is a pioneer in applying cutting edge technology to solve business' most pressing human capital challenges. The company's flagship HRMC AcclaimSM solution simplifies the management of all phases of the employee lifecycle, and the identification of opportunities for improvement. HRMC's technology automates a range of interrelated processes within a flexible, user-friendly framework, enabling organizations to streamline the acquisition and assessment of talent, evaluate new employees' readiness to contribute, and analyze the impact of a company's culture on retention and performance. Whether accessed over the Web or the phone, users--from job prospects to long-time employees--are led through an interactive experience that approximates true human dialogue, resulting in more effective interviews and employee surveys. HRMC Acclaim is easy to deploy and can be up and running within two weeks. It can be integrated with and extend the functionality of existing applicant tracking and HRIS systems, or provide companies with a complete, end-to-end automated solution from the ground up.

calculates and stores work center capacity  Resource Management Center (HRMC) Founded in 1984, Human Resource Management Center (HRMC) is a pioneer in applying cutting edge technology to solve business' most pressing human capital challenges. The company's flagship HRMC AcclaimSM solution simplifies the management of all phases of the employee lifecycle, and the identification of opportunities for improvement. HRMC's technology automates a range of interrelated processes within a flexible, user-friendly framework, enabling organizations to Read More

How to Save $20,500 on Call Center Software


Even if you only have a few agents fielding customer service calls, call center software can give your business a more professional interface with customers. This white paper discusses the benefits of call center software, features of call center software, and the costs you can expect when you start using call center software. There is also a cost breakdown that shows you how to save money on your call center software.

calculates and stores work center capacity  to Save $20,500 on Call Center Software Even if you only have a few agents fielding customer service calls, call center software can give your business a more professional interface with customers. This white paper discusses the benefits of call center software, features of call center software, and the costs you can expect when you start using call center software. There is also a cost breakdown that shows you how to save money on your call center software. Read More

Tis The Season for Call Center Fraud


To optimize customer buying experience and create a human connection to their brand, online retailers, or eTailers, increasingly turn to call centers. Although many eTailers invest in technology to thwart online fraud, many have ignored protecting their own call centers. Thus, these centers have not had the same level of fraud deterrence. Learn more about detecting call center fraudsters among a sea of valid shoppers.

calculates and stores work center capacity  The Season for Call Center Fraud To optimize customer buying experience and create a human connection to their brand, online retailers, or eTailers, increasingly turn to call centers. Although many eTailers invest in technology to thwart online fraud, many have ignored protecting their own call centers. Thus, these centers have not had the same level of fraud deterrence. Learn more about detecting call center fraudsters among a sea of valid shoppers. Read More

Supply Chain Competence Center - Gross & Partner


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calculates and stores work center capacity   Read More

TEC Launches Center To Help Companies Evaluate and Select Point of Sale Software


Enterprise software analyst firm Technology Evaluation Centers (TEC) recently launched its Point of Sale Systems Evaluation Center, to help companies compare the most qualified POS systems based on their own, unique business needs.

calculates and stores work center capacity  Launches Center To Help Companies Evaluate and Select Point of Sale Software TEC Launches Center To Help Companies Evaluate and Select Point of Sale Software Enterprise software analyst firm Technology Evaluation Centers (TEC) recently launched its Point of Sale Systems Evaluation Center, to help companies compare the most qualified POS systems based on their own, unique business needs. Leading industry analyst research predicts that IT spending in retail will increase from $109 billion in 2003 to Read More

Case Study: Redesigning a Distribution Center


A parts distributor had poorly used space and storage media with limited material visibility resulting in frequent stock-outs. To replace its old warehouse management system (WMS), the company decided to redesign its existing storage space and media in order to improve picking and replenishing efficiency and to reduce inventory carrying and material handling costs. Find out how a logistics modeling and design tool helped.

calculates and stores work center capacity  Study: Redesigning a Distribution Center A parts distributor had poorly used space and storage media with limited material visibility resulting in frequent stock-outs. To replace its old warehouse management system (WMS), the company decided to redesign its existing storage space and media in order to improve picking and replenishing efficiency and to reduce inventory carrying and material handling costs. Find out how a logistics modeling and design tool helped. Read More

Web Work


Web Work is a 100 percent Web-based CMMS/EAM system that comes with eleven standard modules and ten optional modules to expand and customize day-to-day management of operations. Key Features include the ability to - Manage customer requests for service - Develop detailed work plans and maintenance objectives - Design hierarchal location and asset structures - Track the movement of assets and life cycles - Manage labor and contractor work - Track and maintain inventory and storerooms - Manage inventory requests and vendor performance - Purchase and receive inventory and non-inventory items - Report and analyze all aspects of the work performed - Integrate data with other key business applications  

calculates and stores work center capacity  Work Web Work is a 100 percent Web-based CMMS/EAM system that comes with eleven standard modules and ten optional modules to expand and customize day-to-day management of operations. Key Features include the ability to - Manage customer requests for service - Develop detailed work plans and maintenance objectives - Design hierarchal location and asset structures - Track the movement of assets and life cycles - Manage labor and contractor work - Track and maintain inventory and storerooms - Manage Read More