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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 call centers india


Off-shoring: Are You Getting Your Money's Worth?
Are companies that offshore software development, call center operations, and remote implementations really saving money? Are customers and users realizing

call centers india  enterprise-wide software implementations, or call center operations, companies must approach these opportunities with their eyes wide open. Such activities as due diligence, reference checks, and financial statement analysis cannot be taken for granted just because of a pot of potential savings at the end of the offshore rainbow. An offshore company having a point of presence in the US is not a guarantee for success. We are not talking about the SAP s of the world. We are describing companies for which

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

Evaluate Now

Documents related to » call centers india

SuiteWorld 2014: NetSuite’s Cloud Ebullience Goes On


“NetSuite is the real deal in the enterprise applications space”—the main message of the recent SuiteWorld 2014 conference—was proven by CEO Zach Nelson during his keynote speech citing recent growth figures in the enterprise cloud software space. The company experienced over 50% growth last year, compared to a modest 5% for Microsoft Dynamics and a measly 1% for Sage, while SAP was even negative 1% if one considers just ERP software license growth.

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Consona’s CEO Clearing the Air (about Compiere) - Part 1


In early June Consona Corporation’s analyst relationship (AR) contact forewarned me about the company’s upcoming acquisition of a “leading open-source and cloud computing enterprise resource planning (ERP) vendor” and asked about my availability for a briefing once the acquisition was closed. After consultation with TEC’s free and open source software (FOSS) buff Josh

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Outsourcing 101 - A Primer Part Two: Outsourcing Categories


Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part examines the four broad outsourcing categories: application software, information technology infrastructure, business process outsourcing (BPO), and manufacturing.

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Resilient Enterprise Solutions Vendor Displays Sociability and Pragmatic Product Development


During its stabilization phase IFS product development has brought about pragmatic developments, including its latest release, IFS Applications 7. The vendor has also been surging forward by harnessing new partnerships, including turning high-profile customers into developers and subsequent resellers

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Technology Evaluation Centers (TEC) Releases 2015 HCM Software Buyer’s Guide Featuring Best Practices, Innovative Technologies for Midsize Organizations to Stay Competitive


Midsize enterprises find themselves in a unique position—they must remain agile while competing fiercely for the pool of available talent. What are best practices for an effective human capital management (HCM) strategy. Well, the depends on the sise of the midsize company. The TEC 2015 HCM Software Buyer’s Guide for Midsize Enterprises examines the core HCM requirements of smaller and larger midsize companies and how innovative software technologies can help support them.

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Multi-faceted ERP Software Solution Latest to Undergo Technology Evaluation Centers (TEC) Product Review Program


TEC’s team of research analysts covers the spectrum of enterprise software including core business functionality such as enterprise resource planning (ERP), business intelligence (BI), human capital management (HCM), and more. They regularly conduct briefings with software providers to get to know the products up close so they can share their perspective on the product’s benefits and position in the market with the other side of the market equation, the software buyer.

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Leave No Farmer Behind


Insights on the evolving policies and socioeconomics of the two largest countries in the world--China and India--and the impact for global business.

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Six Essential Considerations When Choosing a Field Service Software Solution


There are numerous CRM, call center, help desk and ERP solutions available that can help companies control and manage their call center and customer support activities more effectively. However, field service requirements are much more complex and diverse than call center and customer support functions. Therefore, it is essential that companies considering software for field service evaluate, select, and deploy software designed specifically for field service. If you're in the process of evaluating field service software, be sure that both the solution and the vendor selected conform with each of the six criteria described in this white paper.

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The Benefits of Call Center Outsourcing


An increasing number of companies are turning to business process outsourcing (BPO) because of the many advantages it provides. In 2002, the outsourced call center industry reached $22 billion (USD) and is projected to increase to $25.7 billion (USD) over the next two years to serve the growing demand. For outsourcing to be a success, companies need an overall strategy. After that, it boils down to one question: where?

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Small Call Centers: Challenges and Opportunities


Call centers are mission critical to companies of all sizes. The quality of customer care is one way a smaller company can outshine its larger competitors. All call centers regardless of size have the same needs to drive customer satisfaction, grow revenues, control costs, and capture valuable market intelligence. Learn about an integrated call center solution designed for the needs of smaller companies.

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