X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 call centers india


Off-shoring: Are You Getting Your Money's Worth?
Are companies that offshore software development, call center operations, and remote implementations really saving money? Are customers and users realizing

call centers india  enterprise-wide software implementations, or call center operations, companies must approach these opportunities with their eyes wide open. Such activities as due diligence, reference checks, and financial statement analysis cannot be taken for granted just because of a pot of potential savings at the end of the offshore rainbow. An offshore company having a point of presence in the US is not a guarantee for success. We are not talking about the SAP s of the world. We are describing companies for which

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

Evaluate Now

Documents related to » call centers india

Resilient Enterprise Solutions Vendor Displays Sociability and Pragmatic Product Development


During its stabilization phase IFS product development has brought about pragmatic developments, including its latest release, IFS Applications 7. The vendor has also been surging forward by harnessing new partnerships, including turning high-profile customers into developers and subsequent resellers

call centers india  includes new functionality for call centers; enhanced resource allocation and planning software; and improved mobile field service, project connection, sales contract management, and application for payment. With shorter product lifecycles, more complex products, and tougher competition from developing countries, service management has become a high priority for most companies. Chief financial officers (CFOs), controllers, and financial managers should thus get visibility into the performance metrics of Read More

KronosWorks 2010: Of Next-Gen User Experience & Workforce Mobility


Given our shared presence in the Boston metro area, I’ve had numerous contacts and interactions with Kronos Incorporated in the past, but this fall was my very first attendance of the vendor’s annual user conference: KronosWorks 2010. That attendance was a worthwhile use of my time and a great learning experience about the company and its customers. As some background, here is Ventana Research’s

call centers india  workforce and tasks in call centers. For example, RedPrairie has already opportunistically implemented its WFM product in a couple of call centers. However, it has not actively pursued this market because it is a bit non-traditional for the warehousing and distribution expert company. Another interesting session was the one on the strategic alliance between Kronos and Microsoft in retail. I t appears that Microsoft SQL Server has lately become a platform of choice even at some larger retailers . This Read More

Outsourcing 101 - A Primer Part Two: Outsourcing Categories


Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part examines the four broad outsourcing categories: application software, information technology infrastructure, business process outsourcing (BPO), and manufacturing.

call centers india  Financial accounting Customer relationship Call centers (non-IT) Sales Telemarketing Customer care Customer support Collections Human resources (HR) payroll management 401-k processing o Benefits management Payroll processing Training o Recruiting Records management Supply chain management and logistics Physical material control activities Inbound transportation Customs brokerage Warehousing Outbound transportation IT-based supply chain services Order management Warehouse management/inventory management Read More

Outsourcing 101 - A Primer


Outsourcing is a very diverse topic, and there are many different outsourcing options and outsourcing service providers to choose from. Companies are telling TEC that they need a clearer picture of outsourcing, its potential benefits, and common pitfalls. They want examples of different types of outsourcing and advice on whether outsourcing is right for them. This primer addresses these questions.

call centers india  benefits, data transcription, and call center operations. This realm is made more and more possible by continued investment in education, improved information technology, the wide adoption of the Internet, and the broad, but still emerging, availability of low cost telecommunications and data communications in third world countries. How Does It Work? How does a company engage and pay for the services of an outsourcing provider? Simply, the company contracts with an outsourcing provider to do a defined Read More

Technology Evaluation Centers (TEC) Research Shows Efficient Field Service Management (FSM) Pivotal in the Age of the Customer


In today’s market, everything starts and ends with the customer. From this perspective, the service sector must ensure fluidity in its operations to guarantee positive customer experience. Because of this shift in focus from product to customer, field service management (FSM) software has seen unprecedented growth in recent years and is expected to continue to develop.

call centers india  Evaluation Centers (TEC) Research Shows Efficient Field Service Management (FSM) Pivotal in the Age of the Customer TEC’s online FSM software evaluation tool matches key requirements with industry-leading solutions, to help organizations choose the best-fit solution for their needs. Montreal, Canada (April 28, 2014) — In today’s market, everything starts and ends with the customer. Customer experience spans the lifecycle of a product, from concept and design to sales and service. From this Read More

Strategies for Deploying Blade Servers in Existing Data Centers


Blade servers have a major advantage over traditional ones—improving processing ability while using less power per server. But, with their smaller footprint, blades can be much more densely packed, resulting in racks that use up to 20 times the electrical power and generate up to 20 times the heat. This can stress power and cooling system capability. Learn how to create a power and cooling strategy with these guidelines.

call centers india  tradeoffs to be made. Typically the initial constraints and preferences change after a review of the situation and the associated tradeoffs. In the most common example, the preference or requirement to densely pack blades is often relaxed when the consequences of this approach are fully understood. This analysis occurs in Loop 2 in the process map. Another common situation is where an assessment of the current installation identifies problems which can be easily corrected and increases the ability of the Read More

Technology Evaluation Centers (TEC) and BeVolution Join Forces to Propel International Development for France- and Quebec-based Companies


TEC and BeVolution are proud to announce an exclusive partnership that allows the two companies to offer quality services to France- and Quebec-based software vendors, especially during their global development phase.

call centers india  Evaluation Centers (TEC) and BeVolution Join Forces to Propel International Development for France- and Quebec-based Companies The partnership between TEC and BeVolution combines their complementary expertise and services to help software vendors expand globally. Montreal, Canada (May 21, 2014) — TEC and BeVolution are proud to announce an exclusive partnership that allows the two companies to offer quality services to France- and Quebec-based software vendors, especially during their global Read More

Renault-Nissan Selects Kronos for Workforce Productivity in India


Kronos seems to be reaping the benefits from its geographic expansion into India and China. Reportedly, Renault-Nissan Automotive India evaluated lots of local time and attendance (T@A) vendors, but none of them fit the automaker's automation requirements. Kronos was selected for its ability to offer a complete solution including full automation of the punch-to-pay process, real-time

call centers india   Read More

Call Center Protocols: Getting Problems Solved!


Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving skills, has referred to the company knowledge base (KB) for a possible solution, and is still unable to resolve the problem, the incident ticket is escalated to second level (L2) support, where CSAs have advanced training and more knowledge

call centers india  be remembered that the call center environment involves more than just systems and protocols; it also involves the all-important factor in actually getting problems solved: human interaction. This puts a responsibility not only on the CSA, but on the client being served as well. For that reason, and based upon my experience as escalation lead in a helpdesk environment, I think it’s important that the client always be courteous with CSAs; they are trying their best to resolve problems promptly and Read More

Small Call Centers: Challenges and Opportunities


Call centers are mission critical to companies of all sizes. The quality of customer care is one way a smaller company can outshine its larger competitors. All call centers regardless of size have the same needs to drive customer satisfaction, grow revenues, control costs, and capture valuable market intelligence. Learn about an integrated call center solution designed for the needs of smaller companies.

call centers india  Centers: Challenges and Opportunities Call centers are mission critical to companies of all sizes. The quality of customer care is one way a smaller company can outshine its larger competitors. All call centers regardless of size have the same needs to drive customer satisfaction, grow revenues, control costs, and capture valuable market intelligence. Learn about an integrated call center solution designed for the needs of smaller companies. Read More

How to Save $20,500 on Call Center Software


Even if you only have a few agents fielding customer service calls, call center software can give your business a more professional interface with customers. This white paper discusses the benefits of call center software, features of call center software, and the costs you can expect when you start using call center software. There is also a cost breakdown that shows you how to save money on your call center software.

call centers india  to Save $20,500 on Call Center Software Even if you only have a few agents fielding customer service calls, call center software can give your business a more professional interface with customers. This white paper discusses the benefits of call center software, features of call center software, and the costs you can expect when you start using call center software. There is also a cost breakdown that shows you how to save money on your call center software. Read More

Call Center Buyer’s Guide


A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

call centers india  Center Services , outbound call centers , call center crm solutions , CRM , Customer relationship management , telemarketing call centers , Inbound Call Centre , Outbound Call Centre , hosted call center , Customer Support Software , Contact Center Webcasts , On State Call Center , Customer Interaction Solutions , IP Contact Center , Call Center Product , call center tools , call center monitoring software , Call Center Directory . Executive Summary If the old adage, ‘You only get one chance to make a Read More

Aberdeen Group, Pemeco Consulting, and SupplyChainBrain Team Up with Technology Evaluation Centers for TEC Vendor Challenge - ERP Distribution


Premier North American ERP event helps IT decision-makers short-list ERP solutions; offers software selection workshops, scripted vendor demonstrations, and face-to-face networking opportunities.

call centers india  Group, Pemeco Consulting, and SupplyChainBrain Team Up with Technology Evaluation Centers for TEC Vendor Challenge - ERP Distribution Aberdeen Group, Pemeco Consulting, and SupplyChainBrain Team Up with Technology Evaluation Centers for TEC Vendor Challenge – ERP Distribution Premier North American ERP event helps IT decision-makers short-list ERP solutions; offers software selection workshops, scripted vendor demonstrations, and face-to-face networking opportunities. Montreal, Canada—August Read More

Call Center Buyer’s Guide for Small and Midsized Businesses


If you'd like to know how a call center solution can boost revenues and enhance customer service, the call center buyer's guide for small and midsi...

call centers india  You'll learn about how call centers are being used to increase sales and retain customers the features and benefits of a call center solution the advantages and disadvantages of a hosted solution the leading call center solution vendors the costs involved the questions to ask before you buy Get up to speed on call center solutions the easy way. Download your PDF copy of the Call Center Buyer’s Guide for Small and Midsized Businesses today.   For assistance, please contact customer service. Hours: 8:00 Read More