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Documents related to » call monitoring center


Monitoring DB2 Databases
Databases serve a lot of different business applications, all of which must work in perfect harmony to provide a good customer experience. Therefore it is important that the databases offer the best availability and performance. What does performance mean to you? Before you begin looking for a database 2 (DB2) monitoring solution, you should answer this and other questions about your business processes and your needs.

CALL MONITORING CENTER: Monitoring DB2 Databases Monitoring DB2 Databases Source: NiCE GmbH Document Type: White Paper Description: Databases serve a lot of different business applications, all of which must work in perfect harmony to provide a good customer experience. Therefore it is important that the databases offer the best availability and performance. What does performance mean to you? Before you begin looking for a database 2 (DB2) monitoring solution, you should answer this and other questions about your business
6/9/2009 10:37:00 AM

Monitoring How Your Assets Use Energy
To stay competitive in a rapidly changing market, organizations need to incorporate asset management capabilities that optimize not only their assets’ availability, performance, and quality, but also their energy consumption. Read this white paper to discover how adding an energy consumption component to your company's asset management systems can lead to big reductions in energy usage, a quick return on investment, and improved environmental conditions, as well as increased shareholder value and new market opportunities.

CALL MONITORING CENTER: Monitoring How Your Assets Use Energy Monitoring How Your Assets Use Energy Source: Infor Document Type: White Paper Description: To stay competitive in a rapidly changing market, organizations need to incorporate asset management capabilities that optimize not only their assets’ availability, performance, and quality, but also their energy consumption. Read this white paper to discover how adding an energy consumption component to your company s asset management systems can lead to big reductions in
8/16/2013 4:52:00 PM

The Truth about Agent versus Agentless Monitoring
Monitoring servers, environments (physical and virtual), platforms (AIX, Solaris, Windows, VMware, HP/UX, Linux, Novell), applications (e-mail, Web, CRM, ERP, e-commerce), and services (service level agreements) is critical for IT departments. But it can be a daunting task to find the right monitoring solution. This paper examines the differences between agent and agentless monitoring, to help you make the right decision.

CALL MONITORING CENTER: The Truth about Agent versus Agentless Monitoring The Truth about Agent versus Agentless Monitoring Source: Uptime Software Document Type: White Paper Description: Monitoring servers, environments (physical and virtual), platforms (AIX, Solaris, Windows, VMware, HP/UX, Linux, Novell), applications (e-mail, Web, CRM, ERP, e-commerce), and services (service level agreements) is critical for IT departments. But it can be a daunting task to find the right monitoring solution. This paper examines the
5/25/2010 12:31:00 PM

Special Report: Condition Monitoring
Condition monitoring is a critical component of predictive maintenance. In this special report for the chemical processing industry, you’ll learn six steps to implementing a condition-based maintenance program; condition-monitoring techniques that can increase equipment uptime; how to protect your condition-monitoring program during the recession; and how to supplement your condition monitoring program to reduce downtime.

CALL MONITORING CENTER: Special Report: Condition Monitoring Special Report: Condition Monitoring Source: Infor Document Type: White Paper Description: Condition monitoring is a critical component of predictive maintenance. In this special report for the chemical processing industry, you’ll learn six steps to implementing a condition-based maintenance program; condition-monitoring techniques that can increase equipment uptime; how to protect your condition-monitoring program during the recession; and how to supplement your
12/18/2009 1:23:00 PM

TEC HR Evaluation Center Updated
TEC HR Evaluation Center Updated. To make sure you get the most up-to-date information for your HR software research, visit TEC's Human ...

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12/2/2010 10:00:00 AM

Best Practices for Improving Performance in Your Contact Center
Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance in Your Contac...

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7/26/2011 11:00:00 AM

Help Is on the Line for Call Center Challenges » The TEC Blog
on the Line for Call Center Challenges » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about

CALL MONITORING CENTER: call center, CIC, contact center, Customer Interaction Center, HireIQ, Interactive Intelligence, InterviewIQ, ivr, multi channel communication, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
25-06-2013

Realizing ROI from a Comprehensive Monitoring Solution
A single view into the health of the IT infrastructure is essential to efficiency. However, comprehensive monitoring is inaccessible to many IT organizations, thanks to limited resources: not only must they deliver performance and availability at service-level agreements, but they must find efficient ways to do it, to address other priorities such as innovation, training, development speed, and revenue support.

CALL MONITORING CENTER: Realizing ROI from a Comprehensive Monitoring Solution Realizing ROI from a Comprehensive Monitoring Solution Source: FireScope Document Type: White Paper Description: A single view into the health of the IT infrastructure is essential to efficiency. However, comprehensive monitoring is inaccessible to many IT organizations, thanks to limited resources: not only must they deliver performance and availability at service-level agreements, but they must find efficient ways to do it, to address other
12/28/2006 2:48:00 PM

Move from a Cost Center to a Game Changer
While the role of IT in product development and sales has increased tremendously, a disconnect remains between the IT and business sides of an organization. Some organizations also incorrectly believe that IT spend does not add direct value to the business and hence is not justified. The onus is on IT to mend this perception by delivering tangible business value. Learn how.

CALL MONITORING CENTER: Move from a Cost Center to a Game Changer Move from a Cost Center to a Game Changer Source: Wipro Technologies Document Type: White Paper Description: While the role of IT in product development and sales has increased tremendously, a disconnect remains between the IT and business sides of an organization. Some organizations also incorrectly believe that IT spend does not add direct value to the business and hence is not justified. The onus is on IT to mend this perception by delivering tangible
9/15/2011 7:49:00 AM

Case Study: Redesigning a Distribution Center
A parts distributor had poorly used space and storage media with limited material visibility resulting in frequent stock-outs. To replace its old warehouse management system (WMS), the company decided to redesign its existing storage space and media in order to improve picking and replenishing efficiency and to reduce inventory carrying and material handling costs. Find out how a logistics modeling and design tool helped.

CALL MONITORING CENTER:
4/18/2008 3:15:00 PM

Automate to Optimize: The Foundation for Data Center Efficiency
Automate to Optimize : The Foundation for Data Center Efficiency. Find Solutions and Other Applications for Your Decision Related to Data Center Efficiency. IT administrators need to simplify both complex and routine tasks to deliver increasing value with limited resources. Data center automation can help minimize the duties associated with maintaining the existing infrastructure. Learn about a solution that can enable automated batch processing for more efficient operations, and integrate the diverse application and platform environments often found in today’s data centers.

CALL MONITORING CENTER: Windows™ administrators need to radically simplify both complex and routine tasks if they are going to effectively respond to the constant pressure to deliver increasing value with limited resources. The most effective thing Windows administrators can do to address this issue is to minimize duties associated with maintaining the existing infrastructure. There are several ways Windows administrators can create greater efficiencies in their daily tasks. This paper describes an automation solution that
3/25/2008 10:56:00 AM


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