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KANA Software Inc
KANA, the leader in Service Experience Management, provides solutions that deliver a customer-focused service experience that successfully balances customer

chat software  communication channels, including email, chat, call centers, and Web self-service. KANA's Service Experience Management solutions allow companies to control every step within each customer interaction to deliver the ideal service experience. KANA's clients report double-digit increases in customer satisfaction, increased revenue growth while reducing contact center costs by an average of 20 percent. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately hal Read More...
Outsourcing, Applications Software
This RFP is focused on the selection of companies who provide outsource services in the areas of application software. The typical types of activities that these outsource providers perform include...
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Documents related to » chat software


Quantifying the Value of Software Asset Management
If you’re not up to speed on the key benefits of software asset management (SAM) solutions, this overview can help. Additionally, you’ll learn about the areas

chat software  using IM and other chat programs, games, peer-to-peer file sharing packages, and other productivity-draining applications. SAM solutions identify illegal or unauthorized software packages on employee desktops, so IT staff can immediately remove them. This can significantly increase employee efficiency, resulting in dramatic cost savings: Total number of employees X Est. hours spent using un-authorized software each year X % of employees who experience downtime X Average hourly salary If we conservatively Read More...
2008 Software Re
A new year is upon us and with that, the word “resolution” comes to mind...res-o-l-u-tion – [rez-uh-loo-shun n] - noun 1. a resolve or determination: to

chat software  it won’t be to chat about what a nice holiday you had. In spite of your diplomatic and professional approach, it is possible that disputes will arise. The vendors’ sales representatives may try to give you a slew of reasons why you should reconsider their products. In order to make it clear that your decision is final, you should specify why their solutions were rejected (without actually using that word), while not coming across as overly critical of their products. Software Selection Resolution # 7 Read More...
Moxie Software Offers Free Social Collaboration Apps
The days of companies making serious investments in general purpose social networks and collaboration tools seem to be numbered. The true value of collaboration

chat software  in multi-channel (email, phone, chat, etc.) and Web-based (co-browse, click-to-call, etc.) customer experience management. Spaces by Moxie is a broad solution suite that powers more than three billion social interactions per year for leading organizations in the consumer service, financial, healthcare, high-tech, and media and entertainment industries. Moxie Software’s social offering is different from competitors’ “freemium” teaser offerings that all too often impose limitations on the number of Read More...
Moxie Software-Promoting Social and Multichannel Customer Service
Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer

chat software  Moxie powers the largest chat deployment in the world at Dell; other customers include Epson , Canon , Skype , 3M , and Staples. Moxie has tremendous capabilities in financial services, with several of the world’s leading banks on its client roster, and in retail, high tech, travel, and health care.  The vendor’s point of view is that knowledge powers all communication channels from social to e-mail, and the company provides best-in-class technology in across each channel (i.e., WSS, E-mail, Chat, Read More...
The Complete Buyer's Guide for Payroll Software
When selecting and deploying a new payroll software solution, there are many factors to take into consideration, including timing, data transfer and conversion,

chat software  Complete Buyer's Guide for Payroll Software When selecting and deploying a new payroll software solution, there are many factors to take into consideration, including timing, data transfer and conversion, and side-by-side processing. In addition to specific software features and functionality, it’s important to choose a vendor known for experience in the payroll software industry. Read this guide by Sage to gain useful information before buying a software solution. Read More...
Excel Software
Excel Software delivers professional software tools to thousands of users worldwide. Learn about system modeling, requirements management, software design

chat software  Software Excel Software delivers professional software tools to thousands of users worldwide. Learn about system modeling, requirements management, software design, programming, protection & licensing, online activation, order processing and shopping carts. Read More...
abas Business Software
abas Business Software is an ERP and e-business application designed specifically for manufactures in assemble-to-order (ATO), make-to-order (MTO), and

chat software  Business Software abas Business Software is an ERP and e-business application designed specifically for manufactures in assemble-to-order (ATO), make-to-order (MTO), and engineer-to-order (ETO) environments. The abas Business Software brand includes the following products: abas ERP for production abas Distribution for distribution, wholesale, and service companies the abas eB e-business solution New functions and technologies are added to the standard software with each new version. abas Business Read More...
TIBCO Software
TIBCO Software Inc. (NASDAQ: TIBX) is a business integration and process management software company. In January 1997, TIBCO Software Inc. was established as a

chat software  Software TIBCO Software Inc. (NASDAQ: TIBX) is a business integration and process management software company. In January 1997, TIBCO Software Inc. was established as a separate entity (from former Teknekron) to create and market software solutions for use in the integration of business information, processes, and applications. Now TIBCO focuses on leveraging and extending the capabilities of its software to help companies move toward predictive business. TIBCO has delivered its real-time Read More...
A3 Software
Wolters Kluwer is @The Professional@s First Choice@ for information, tools, and solutions that can help professionals make critical decisions more

chat software  Software Wolters Kluwer is The Professional's First Choice for information, tools, and solutions that can help professionals make critical decisions more effectively and improve their productivity. Wolters Kluger Legal, Tax, and Regulatory offers a range of information software and services to law firms, accounting firms, corporations, and governments. Using the latest technologies, the company aims to ensure that its customers have the solutions they need, when they need them, and in the media best Read More...
Cezanne Software
Cézanne Software provides human capital planning (HCM) and management software, and develops and designs solutions that enable organizations to better plan and

chat software  Software Cézanne Software provides human capital planning (HCM) and management software, and develops and designs solutions that enable organizations to better plan and optimize the human side of their business. The company’s focus is to provide the business owner with people-centered solutions to manage the execution and evolution of business processes that are critical for the organization's success. The privately held company's North American headquarters are in Boston, Massachusetts (US). Read More...
New Software Comparison Capabilities: Recruitment and Staffing Software
Over the past few months, we have built TEC’s Human Capital Management (HCM) Evaluation Center with a comprehensive set of features and functions, allowing our

chat software  Software Comparison Capabilities: Recruitment and Staffing Software Over the past few months, we have built TEC’s Human Capital Management (HCM) Evaluation Center with a comprehensive set of features and functions, allowing our users to compare a wide variety of human resources (HR) and related enterprise software solutions available on the market. Last year saw the development of the Talent Management software evaluation competency, which nicely complements our core HR, learning management system Read More...
Epicor Financial Management Software (v. 9.05) for Financial Packages Certification Report
Epicor Financial Management Software (v. 9.05) is now TEC Certified for online evaluation of financial packages in TEC’s Accounting Evaluation Center. The

chat software  Financial Management Software (v. 9.05) for Financial Packages Certification Report Epicor Financial Management Software (v. 9.05) is now TEC Certified for online evaluation of financial packages in TEC’s Accounting Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst Read More...
Laserbeam Software
Laserbeam Software develops and implements software supporting compensation administration, market analysis, and performance management. The company is

chat software  Software Laserbeam Software develops and implements software supporting compensation administration, market analysis, and performance management. The company is headquartered in Concord, California (US). Laserbeam also has experience in development services through its subsidiary in Chennai (India). Read More...

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