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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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Field Service Mobility: Warranty Management
In this white paper, the author discusses the real-life challenges faced by field technicians and how those technicians can be empowered with mobility solutions

component search by owner location or warranty  Field Service Mobility Warranty Mobile service

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » component search by owner location or warranty

Delivering Information Transparency with Service Parts Optimization


Jabil Global Services, a subsidiary of Jabil Circuit provides repair and warranty solutions to companies in computers, communications, medical equipment. To meet the demand for next day and same day returns, it needed to replace its in-house operations management system with a scalable and robust system. Learn how it used Click Commerce’s reverse logistics and depot repair solutions to manage its advanced exchanges and warehouse fulfillment, and credit receiving processes.

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S2 Suite


ServicePower’s suite of field service solutions includes work order management, scheduling and third-party dispatch, parts and inventory management, warranty claim processing and payments, and mobile field activity management. The ServiceScheduling optimization functionality employs an artificial intelligence–based algorithm that allows organizations to allocate jobs to the appropriate technician and create optimized routes. ServicePower can deliver its offering to any industry, including the following: appliances and consumer electronics, insurance and extended warranty, HVAC, charity, food service, alarms and security, retail, and utilities. The solution can be deployed both on premises and in the cloud.

component search by owner location or warranty  Field Service Management ,FSM Read More

ERP Traceability: Beyond the Hype


Learn about the traceability features needed to improve quality and maintain compliance in ERP Traceability: Beyond the Hype.

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Field Service Management (FSM) RFI/RFP Template


Customer Engagement Management, Contract and Warranty Management, Work Order Management, Inventory, Logistics, and Parts Planning, Workforce Forecasting and Planning, Scheduling and Routing, Integration, and Analytics &Reporting and Technical Functionality

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IBM to Extend Analytics Portfolio by Acquiring Vivisimo


IBM has announced a definitive agreement to acquire Vivisimo, a provider of federated data discovery and navigation solutions. This acquisition will enable IBM to reinforce its offering in the enterprise search and data discovery spaces. Just as Oracle has Endeca, now Big Blue will count on Vivisimo to perform advanced enterprise search and data discovery tasks as part of its

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BuyDesign Configurator by TDCI Is a Choice for Infor ERP XA Users


The ability to configure manufacturing products on the fly according to certain customer needs is an essential element of any engineer-to-order, configure-to-order, manufacture-to-order, and assemble-to-order type of manufacturing. There is a class of software applications dedicated to performing the task of transforming customer technical product requirements into customized bills of material

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Bigfoot CMMS by Smartware Group CMMS/EAM Certification Report


Bigfoot CMMS by Smartware Group Inc. is now TEC certified as a computerized maintenance management/enterprise asset management (CMMS/EAM) solution. Bigfoot CMMS delivers an easy-to-use and powerful horizontal solution to meet the CMMS/EAM needs of manufacturing-related industries and other industries that need to control their assets and efficiently manage the work associated with those fixed assets. For product analysis, comparison with the industry average CMMS/EAM solution, and in-depth analyst commentary on the product and its place in the CMMS/EAM market, download the Bigfoot CMMS certification report now.

component search by owner location or warranty  Bigfoot CMMS, Smartware Group, computerized maintenance management, enterprise asset management, CMMS, EAM, TEC certification, TEC certified Read More

APOS Location Intelligence Solution


The APOS Location Intelligence Solution joins business intelligence (BI) to geospatial intelligence. It lets information consumers see information in its geospatial context, helping them comprehend and communicate more effectively, and helping them reach informed decisions more quickly. Location intelligence creates greater "speed to insight," and thus greater competitive advantage.  

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ROI Systems - A Little ERP Fellow That Gets By


ROI Systems continues its disciplined new technology adoption. The moderation component of its strategy has been paying off, which proves crucial these days when many of its peers that have traditionally had more exciting and flashy products are facing the crunch.

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$40 Billion Is Being Wasted by Companies without Product Information Management Strategies-How Is Yours Coming Along?


Information errors are costing retailers and manufacturers a lot of money. Studies show that billions of dollars are wasted because of invoice errors caused by bad data. Most agree that eliminating product information errors will save money, but many of those same believers are not rushing to solve the problem. Why?

component search by owner location or warranty  the following high-level functional components: A single-interface that enables all product information owners to enter, modify, and retire product-related data and promotions Workflow that ensures that each step of the approval process is fully executed Business rules that automate the process of workflow approvals and kick out data exceptions A mechanism to synchronize product information through all distribution channels all the way to the consumer About the Author Bob Gallagher is the president of RW Read More

Geac Lives By Acquisitions; Will It Die By An Acquisition?


After a slew of acquisitions in the past, which have had varied outcomes, Geac seems to be grooming itself to become an attractive acquisition target. This is the conclusion to be drawn from a tumultuous period since the company reported a loss-making quarter and subsequent back-to-back speedy departures of two CEOs.

component search by owner location or warranty  seamless future upgrades. Each component should be put through its paces using a well-documented set of requirements, scripted scenarios demonstrations and rigorous reference checking. If a complementary product beyond core ERP (e.g., CRM, e-Commerce, SCM, etc.) is of a critical importance, users should think carefully about the possible integration and/or product discontinuation implications and may benefit from considering competitors' value propositions too. Read More

A Step-by-step Guide to Securing Your Apache Web Server with a Digital Certificate


Testing, installing, and using a digital certificate on your Apache Web server can benefit your business by addressing online security issues. If your system’s security is maximized, your customers can feel more confident about using your site to perform transactions. Get the lowdown on best practices for setup to help you ensure efficient management of your encryption keys and digital signatures.

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Don't Be Overwhelmed by Big Data


Big Data. The consumer packaged goods (CPG) industry is abuzz with those two words. And while it’s understandable that the CPG world is excited by the prospect of more data that can be used to better understand the who, what, why, and when of consumer purchasing behavior, it’s critical CPG organizations pause and ask themselves, “Are we providing retail and executive team members with “quality” data, and is the data getting to the right people at the right time? Big Data can be a Big Deal - read this white paper for some useful tips on ensuring secure, quality data acquisition and management.

component search by owner location or warranty  big data white paper, consumer packaged goods, CPG industry, CPG big data, big data CPG, data acquisition CPG, CPG data acquisition, data CPG, CPG data, CPG LumiData Read More