-
Abstract:
Get SMB Phone Systems Buyer's Guide from Focus.Free whitepapers by Technology Evaluation Centers (TEC). If you are a small
to medium business (SMB) looking to purchase a business phone system, you’ve no doubt discovered that buying one is not easy.
You must quickly identify your specific needs before yo (...)
Excerpt related to
computer integration telephony:
Get SMB Phone Systems Buyer's Guide from Focus.Free whitepapers by Technology Evaluation Centers (TEC). If you are a small
to medium business (SMB)...
Published:
2010-03-11
-
Abstract:
Get SMB Phone Systems Buyer's Guide from Focus.Free whitepapers by Technology Evaluation Centers (TEC). If you are a small
to medium business (SMB) looking to purchase a business phone system, you’ve no doubt discovered that buying one is not easy.
You must quickly identify your specific needs before yo (...)
Excerpt related to
computer integration telephony:
Get SMB Phone Systems Buyer's Guide from Focus.Free whitepapers by Technology Evaluation Centers (TEC). If you are a small
to medium business (SMB)...
Published:
2010-03-11
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Abstract:
In less than six months, RxAmerica was able to respond to unprecedented call volume—primarily from seniors seeking information
on the US Medicare prescription drug program—by increasing their service representative population by more than 500 percent,
and by opening 6 new call centers. The cornerston (...)
Excerpt related to
computer integration telephony:
Enterprise Saves Over $1 Million on Sophisticated Call Routing to Nine Locations. Source: UCN. Document Type: White Paper
Description ...
Published:
2010-03-11
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Excerpt related to
computer integration telephony:
... failure from or to one computer can have ... features, remote administration,
e-mail integration, video, conferencing ... network structure and your telephony
equipment ...
Published:
2008-05-01
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Abstract:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software
vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, (...)
Excerpt related to
computer integration telephony:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado C...
Published:
2003-10-16
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Abstract:
In the unwired enterprise, mobile devices connect the boardroom to the shop floor to the consumer across the supply chain.
They empower people and companies that employ them. This friendly guide looks at how your enterprise can manage and leverage
this technology to ensure your organization is productive (...)
Excerpt related to
computer integration telephony:
Enterprise Mobility for Dummies. Source: SAP. Document Type: White Paper Description: In the unwired enterprise, mobile devices
connect ...
Published:
2011-12-29
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Abstract:
An increasing number of organizations are permitting employees to bring their own mobile devices into the workplace to be
used for work purposes. While this practice may first appear to reduce enterprise mobility costs while increasing employee
productivity, it also poses new risks and may actually incre (...)
Excerpt related to
computer integration telephony:
Enterprise-Grade BYOD Strategies: Flexible, Compliant, Secure. Source: SAP. Document Type: White Paper Description: An increasing
...
Published:
2011-12-29
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Abstract:
The increased deployment of mobile solutions in the workplace can make navigating the corporate landscape challenging and
risky. While organizations are rightly deploying mobile device management (MDM) solutions as means to secure their mobile
devices, there is more to be done. This executive insight exa (...)
Excerpt related to
computer integration telephony:
Looking Beyond Mobile Device Management to Mobile Application and Enterprise Mobility. Source: SAP. Document Type: White Paper
Description ...
Published:
2011-12-29
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Abstract:
Today, more and more companies are launching mobile applications, creating a mobile professional workforce across job roles
and categories. This white paper provides a framework for CIOs on how to create a mobile application strategy for their business.
It gives a step-by-step guide to the different stag (...)
Excerpt related to
computer integration telephony:
A Guide to Successfully Deploying Enterprise Mobile Applications. Source: SAP. Document Type: White Paper Description: Today,
more ...
Published:
2011-12-29
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Abstract:
Microsoft Convergence 2003 provided a perfect learning experience to appreciate the overall Microsoft Business solutions
and the directions that Microsoft intends to take. To that end the word 'convergence' was not an element of pure fate but
rather a portrayal of integration between Microsoft back and f (...)
Excerpt related to
computer integration telephony:
Microsoft Convergence 2003 provided a perfect learning experience to appreciate the overall Microsoft Business solutions and
the directions that M...
Published:
2003-05-02
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Abstract:
There are many factors to consider when purchasing a new phone system. In addition to planning the scale of your proposed
system and how long you expect to use it, you should also think about the number and type of features you need, from call
hold and speed dial, to computer telephony integration (CTI). (...)
Excerpt related to
computer integration telephony:
... expect to use it, you should also think about the number and type of features you need, from call hold
and speed dial, to computer telephony integration (CTI). ...
Published:
2010-03-11
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Excerpt related to
computer integration telephony:
... with a single click, whether it might be via email, instant messenger (IM), or phone, if the company
has the computer telephony integration (CTI) capabilities. ...
Published:
2008-10-22
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Abstract:
The most important factor in industry is no longer the mere price of the product. Increasingly, the purchaser's task has
become to obtain the right product of the right quality at the right time—and for the right price. (...)
Excerpt related to
computer integration telephony:
The most important factor in industry is no longer the mere price of the product. Increasingly, the purchaser's task has
become to obtain the righ...
Published:
2006-04-19
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Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
computer integration telephony:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12
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Abstract:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground
by offering services for inventory and collaborative planning. (...)
Excerpt related to
computer integration telephony:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by
offering services for ...
Published:
2006-03-16
-
Excerpt related to
computer integration telephony:
... Moreover, computer telephony integration (CTI) and
interactive voice response (IVR) technologies help to deliver a more compelling solution. ...
Published:
2010-05-20
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Abstract:
ABAS Business Software has built a name for itself as a mid-market enterprise resource planning (ERP) vendor to contend with.
In his latest article, TEC principal analyst P.J. Jakovljevic reviews the company’s major ERP offering, describes how the
mid-market ERP vendor the differentiated itself from th (...)
Excerpt related to
computer integration telephony:
ABAS Business Software has built a name for itself as a mid-market enterprise resource planning (ERP) vendor to contend with.
In his latest articl...
Published:
2011-12-07
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Abstract:
Will the long awaited Siebel 7 product release help the until recently undisputed CRM leader withstand the pressure from
ERP giants – SAP, Oracle and PeopleSoft? (...)
Excerpt related to
computer integration telephony:
Will the long awaited Siebel 7 product release help the until recently undisputed CRM leader withstand the pressure from ERP
giants – SAP, Oracle ...
Published:
2001-12-28
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Abstract:
The Cisco CallManager is an IP based telephony system that will utilize Active Voice’s software to deliver a reduced dependency
on external hardware to achieve UM, resulting in up to a 20% savings to Enterprise clients. (...)
Excerpt related to
computer integration telephony:
... of unified messaging and computer telephony software solutions ...
server-will support integration with the ... of Internet Protocol (IP) telephony
call processing ...
Published:
2000-07-17
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Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
computer integration telephony:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12