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Documents related to » contact managers online


Challenges for IT Managers in SMBs » The TEC Blog
    About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software selection process. --> Jan 29 Posted on 29-01-2008 --> Challenges for

CONTACT MANAGERS ONLINE: Hosted Solutions, IT Management, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
29-01-2008

Best Practices for Fixed Asset Managers
In the world of accounting, the savings potential of improved fixed asset management is often overlooked. Yet assets like land, buildings, transportation, and manufacturing equipment represent among the largest investments most companies make. Sub-optimal fixed asset practices can threaten the accuracy of financial reports and negatively impact your bottom line. This white paper outlines best practices for fixed asset management and suggests tips for implementation, including establishing an accurate baseline of fixed assets, selecting the right asset management tools, staying up to date with legislative changes, and producing targeted financial reports.

CONTACT MANAGERS ONLINE: Best Practices for Fixed Asset Managers Best Practices for Fixed Asset Managers Source: Sage Document Type: White Paper Description: In the world of accounting, the savings potential of improved fixed asset management is often overlooked. Yet assets like land, buildings, transportation, and manufacturing equipment represent among the largest investments most companies make. Sub-optimal fixed asset practices can threaten the accuracy of financial reports and negatively impact your bottom line. This white
4/22/2013 2:14:00 PM

Proactive IT Managers Can Make a Difference
IT managers, under increasing pressure to align their activities and spending with the strategic objectives of the enterprise, need to find new ways to raise the awareness of IT opportunities throughout the enterprise. This paper presents a framework for IT managers to use as a foundation to their planning processes and as a basis for influencing enterprise strategic planning.

CONTACT MANAGERS ONLINE: Proactive IT Managers Can Make a Difference Proactive IT Managers Can Make a Difference William R. Friend - May 14, 2004 Read Comments Featured Author - William R. Friend* - May 14, 2004 Introduction In the back of every CIO s mind at the time of the annual performance review are two questions: Do I run an IT shop that is aligned with the requirements of our business? and Are the IT projects we are doing generating an acceptable return on investment? In the short term, the more expedient CIO might
5/14/2004

APICS 2009 Webcast Session 3: Lean for Materials Managers » The TEC Blog
    About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software selection process. --> Sep 09 Posted on 09-09-2009 --> APICS 2009

CONTACT MANAGERS ONLINE: ERP, flow, interval, Kaizen, lean, leveling production, lot sizing, material management, material planning, production, pull system, SCM, Six Sigma, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
09-09-2009

Employee Performance Management
HR professionals and line managers have the same goal: to create conditions so people can demonstrate exceptional performance. The importance of this mission is not always well communicated nor supported by collaborative tools that help managers intervene. Yet this goal is so important that it has to be formalized in a partnership with a unique communication strategy and a collaborative platform. This white paper analyzes the fundamental initiatives needed to pragmatically and effectively face the performance challenge.

CONTACT MANAGERS ONLINE: Employee Performance Management Employee Performance Management Source: Cézanne Software Document Type: White Paper Description: HR professionals and line managers have the same goal: to create conditions so people can demonstrate exceptional performance. The importance of this mission is not always well communicated nor supported by collaborative tools that help managers intervene. Yet this goal is so important that it has to be formalized in a partnership with a unique communication strategy and a
5/25/2005 10:37:00 AM

Making the Most of Workforce Optimization: An Agent Lifecycle Approach
Many customer contact organizations have implemented workforce organization (WFO) as an operational strategy to improve the performance of customer care professionals once they are on the contact center floor. A sound WFO practice starts well before then with the recruitment and hiring of agents who demonstrate the necessary skills and abilities to be successful. But the hiring process is often overlooked as a key step in implementing an effective WFO strategy. In this white paper you will learn how to optimize your hiring practices, including an in-depth look at the recruiting cycle, including sourcing, screening, assessing, and hiring, and the transitional phases, such as onboarding and offboarding, plus the benefits of adopting an  agent lifecycle view to WFO.

CONTACT MANAGERS ONLINE: Paper Description: Many customer contact organizations have implemented workforce organization (WFO) as an operational strategy to improve the performance of customer care professionals once they are on the contact center floor. A sound WFO practice starts well before then with the recruitment and hiring of agents who demonstrate the necessary skills and abilities to be successful. But the hiring process is often overlooked as a key step in implementing an effective WFO strategy. In this white paper you
4/9/2013 11:52:00 AM

How to Sell Management on a New CRM Solution
CRM solutions can help small and midsize companies manage the myriad ways they interact with customers—from marketing to new and potential customers to improving their customer support. These solutions integrate new social and collaboration tools, making it easier to connect with customers, and are available via the cloud, making CRM more affordable for smaller companies. Know all the reasons you need a CRM solution.

CONTACT MANAGERS ONLINE:   Call Center,   Contact Management (CM),   Customer Service and Support,   E-CRM,   Field Sales,   Customer Care and Billing (CC&B),   Help Desk and Call Management,   Marketing Automation,   Quotation and Proposal Management,   Mobile Commerce,   IT Help Desk,   Mobile Application,   Systems Integration,   Social Media Analytics,   Cloud Computing Related Industries:   Industry Independent Related Keywords:   customer relationship management,   crm software,   crm solution,  
4/27/2012 11:02:00 AM

Agiline CRM


CONTACT MANAGERS ONLINE: Agiline CRM helps businesses know and maintain their customers. Agiline CRM is an enterprise-level CRM solution that provides coordination between customer care (service and support), sales, marketing, and other functions that touch your customers.

Sword Ciboodle—One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve the customer experience by improving customer-facing processes. TEC principal analyst P.J. Jakovljevic reviews the vendor’s key offerings and sits down with Ciboodle’s VP of product and market strategy to discuss the company’s challenges, strategies, and technologies.

CONTACT MANAGERS ONLINE: customer interaction solutions to contact centers since 1994. Since then, the vendor has developed a strong presence in Europe and a notable presence in the Middle East and Asia-Pacific. In the mid-2000s, the company released its Ciboodle product set/platform for contact centers—this spelling stems from the word caboodle, which has come into popular usage in culture and commerce, often with the idiom “the whole kit and caboodle,” which can be loosely interpreted to mean “everything and more.”
3/20/2012 4:02:00 PM

Service Network Optimization: Achieving Success in Field Service
Most service delivery managers and executives quickly realize that there are a number of 'pain points' involved in trying to manage service delivery efficiently, which can lead to a complete inability to manage business. However, the Service Network Optimization (SNO) model from ServicePower is a set of service offerings and technology designed to help service organizations make the right decisions.

CONTACT MANAGERS ONLINE: Service Network Optimization: Achieving Success in Field Service Service Network Optimization: Achieving Success in Field Service Source: ServicePower Technologies Document Type: White Paper Description: Most service delivery managers and executives quickly realize that there are a number of pain points involved in trying to manage service delivery efficiently, which can lead to a complete inability to manage business. However, the Service Network Optimization (SNO) model from ServicePower is a set of
6/14/2006 12:08:00 PM

Data.com Contacts


CONTACT MANAGERS ONLINE: Data.com Contacts is a database of user-contributed contact and company information. Data.com Contacts gives access to more than 30 million business contacts.


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