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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 contact managers online


Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

contact managers online  will include in their contact center systems. Center managers should ask themselves these questions: Can your Web-surfing customers leave a request at your Web site for a phone callback? Can they click and contact your contact center using Internet Protocol telephony? Can they contact an agent for a live Web chat session? Will your customer's everyday email inquiry be handled as quickly and carefully as a phone call? The firm that can't say yes to all of these options - and most cannot - is closing the

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Sales Force Automation (SFA)

Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. 

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Bullet-proofing Instant Messaging


As more corporations adopt instant messaging (IM), chief information officers (CIOs) and IT managers are learning that it can be a serious source of liability and security exposure. Users, it seems, simply don’t understand the losses and exposures that can result from incautious IM use. Find out how security software solutions can help you reap the benefits of IM without exposing your company to unnecessary risk.

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Maximizer CRM Version 11 Highlights


Maximizer probably needs no introduction, but I will do it anyway for people who are not very familiar with the customer relationship management (CRM) space. It was founded in 1987 and is one of the CRM pioneers that created personal information management systems (PIM) and opportunity management systems. The first version of the product (3.0, launched in 1996, one year after the acquisition of

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Not Yet Sold on SaaS ERP in Manufacturing? Take a Hard Look at Plex Online - Part 1


The software as a service (SaaS) model is now mainstream in many functional areas of business, quite outperforming its on-premise counterpart in this tough economic environment. Consider customer relationship management (CRM), transportation management, talent management, payroll processing, travel and expense (T@E) management, strategic sourcing and procurement, and many

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6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond


Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements that can help distinguish your organization’s product or service from your competitors. By applying these key elements, you can unlock the lifetime value of your customers and build an outstanding referral platform for future growth.

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Plex Online Multi-Plant Features


Today’s manufacturer demands a sophisticated network to track inventory, production, and scheduling across multiple locations in different time zones and on different continents. Plex Online extends beyond what status quo enterprise resource planning (ERP) solutions provide by defining which solution structure best meets the unique needs of the manufacturer. See how to manage multiple facilities, divisions, and operations.

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The Budgeting Secret Healthcare Managers Can't Afford to Miss


As Financial Manager for a growing provider of home healthcare services, Joanne has been asked by her CEO to be prepared for budget cutbacks. After speaking with managers in other departments and piecing together what the issues in HR management are in the company, Joanne realizes that the her company needs to upgrade its HR/payroll system in order to be able to manage the necessary cuts and steer the company in the right direction. Find out through Joanne's situation what the important questions to ask when reviewing your payroll/HR system are, and how an integrated scheduling and payroll system might help your company better manage its workforce and finances.

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New Product Delivers Spark to Online Marketing


Responsys has announced public beta availability of a web-based application designed to let small and mid-sized firms conduct online permission marketing campaigns. The company offers free use of the product for small campaigns during the beta period.

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Best Practices for Fixed Asset Managers


In the world of accounting, the savings potential of improved fixed asset management is often overlooked. Yet assets like land, buildings, transportation, and manufacturing equipment represent among the largest investments most companies make. Sub-optimal fixed asset practices can threaten the accuracy of financial reports and negatively impact your bottom line. This white paper outlines best practices for fixed asset management and suggests tips for implementation, including establishing an accurate baseline of fixed assets, selecting the right asset management tools, staying up to date with legislative changes, and producing targeted financial reports.

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Purchasing CRM for Contact Centers


Every business is in business to generate revenue. The more revenue generated, the happier everyone is. A company’s call center is no different. But how do you manage your call center to run as efficiently and productively as possible? While CRM software will represent an investment when initially implemented, it offers the possibility for a favorable return on investment. See how a CRM solution can benefit your call center.

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Maintenance Connection Onsite/Online


Maintenance Connection is web-based maintenance management system that can be deployed on-line via the Internet or on-site on a company's Intranet. The system allows a maintenance organization to manage assets, keep track of work orders, schedule preventive maintenance, store standard operating procedures, maintain spare parts levels, and ultimately develop good reports to make better long-term business decisions. With over 150 reports and a built-in report writer, any information can be quickly accessed from anywhere in the world by using an web browser.  

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