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Documents related to » contact managers


Challenges for IT Managers in SMBs » The TEC Blog
    About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software selection process. --> Jan 29 Posted on 29-01-2008 --> Challenges for

CONTACT MANAGERS: Hosted Solutions, IT Management, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
29-01-2008

APICS 2009 Webcast Session 3: Lean for Materials Managers » The TEC Blog
    About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software selection process. --> Sep 09 Posted on 09-09-2009 --> APICS 2009

CONTACT MANAGERS: ERP, flow, interval, Kaizen, lean, leveling production, lot sizing, material management, material planning, production, pull system, SCM, Six Sigma, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
09-09-2009

Contact Centre Virtualisation
As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to manage, and has better customer service. Learn about contract center trends and the five key elements to consider when outsourcing your customer service center business processes.

CONTACT MANAGERS: Contact Centre Virtualisation Contact Centre Virtualisation Source: EDS Document Type: White Paper Description: As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to manage, and has better customer service. Learn about contract center trends and the five key elements to consider when outsourcing your customer
5/20/2008 4:47:00 PM

Proactive IT Managers Can Make a Difference
IT managers, under increasing pressure to align their activities and spending with the strategic objectives of the enterprise, need to find new ways to raise the awareness of IT opportunities throughout the enterprise. This paper presents a framework for IT managers to use as a foundation to their planning processes and as a basis for influencing enterprise strategic planning.

CONTACT MANAGERS: Proactive IT Managers Can Make a Difference Proactive IT Managers Can Make a Difference William R. Friend - May 14, 2004 Read Comments Featured Author - William R. Friend* - May 14, 2004 Introduction In the back of every CIO s mind at the time of the annual performance review are two questions: Do I run an IT shop that is aligned with the requirements of our business? and Are the IT projects we are doing generating an acceptable return on investment? In the short term, the more expedient CIO might
5/14/2004

3 Steps to Making Every Interaction Count
What happens between the time customers begin to research a product and the final purchase? They’re likely to check out your—and your competitors’—websites, retail stores, contact centers, and blogs. And each point of contact puts your company in a competitive situation. That’s why the most important issue is how your company tracks customer activity in today’s multichannel world.

CONTACT MANAGERS: your competitors’—websites, retail stores, contact centers, and blogs. And each point of contact puts your company in a competitive situation. That’s why the most important issue is how your company tracks customer activity in today’s multichannel world. 3 Steps to Making Every Interaction Count style= border-width:0px; />   comments powered by Disqus Related Topics:   Customer Relationship Management (CRM),   Channel Management,   Contact Management (CM),   Customer Service and Support
6/13/2007 4:47:00 PM

The Lexicon of CRM - Part 2: From J to Q
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon of CRM.

CONTACT MANAGERS: example, we may send Contact Name information via XML to another company. We would not only send the actual name (for example, Joe Smith ), but we would also send information to tell the other company that Joe Smith represents a Contact Name. Middleware - Software that sits in between two disparate applications and helps those applications talk to each other. Examples of middleware include IBM s MQSeries and Microsoft s MQMS. Middleware can operate on one of four different levels: the data level;
10/19/2001

Brand Management: Leveraging the Power of Integrated Marketing
The strength of a company can be traced to the value of its brands. Brand marketing managers seek to create and develop brand value by converting consumer insights into consumer loyalty. How can you overcome the challenge of developing effective marketing campaigns that convert consumer information into revenue and profit? Leverage the value of your brand with an integrated approach to brand management. Find out how.

CONTACT MANAGERS: Brand Management: Leveraging the Power of Integrated Marketing Brand Management: Leveraging the Power of Integrated Marketing Source: SAP Document Type: White Paper Description: The strength of a company can be traced to the value of its brands. Brand marketing managers seek to create and develop brand value by converting consumer insights into consumer loyalty. How can you overcome the challenge of developing effective marketing campaigns that convert consumer information into revenue and profit?
1/29/2009 12:54:00 PM

Business Intelligence (BI) as a Tool for Middle Management
For a full picture of the business environment and make the best decisions, middle managers must have access to business intelligence (BI). You can’t focus on only the functional level—you must see the relationships among various business components. And you can—with a BI tool that’s easily accessible no matter where you reside in the enterprise, and that’s flexible enough to meet each department’s reporting needs.

CONTACT MANAGERS: Business Intelligence (BI) as a Tool for Middle Management Business Intelligence (BI) as a Tool for Middle Management Source: Elegant MicroWeb Document Type: White Paper Description: For a full picture of the business environment and make the best decisions, middle managers must have access to business intelligence (BI). You can’t focus on only the functional level—you must see the relationships among various business components. And you can—with a BI tool that’s easily accessible no matter where
7/1/2009 4:20:00 AM

4 Human Resource Documents Managers Can t Live without
To maintain an efficient and legally compliant company, your human resources (HR) functions play a much greater role than you might think. One of the best ways to organize your HR functions is with the documents your HR department creates, including your company's employee handbook and policies. Find out how an HR document solution can help you customize templates for these and many other important forms and procedures.

CONTACT MANAGERS: 4 Human Resource Documents Managers Can t Live without 4 Human Resource Documents Managers Can t Live without Source: Atlas Business Solutions, Inc. Document Type: White Paper Description: To maintain an efficient and legally compliant company, your human resources (HR) functions play a much greater role than you might think. One of the best ways to organize your HR functions is with the documents your HR department creates, including your company s employee handbook and policies. Find out how an HR
2/26/2008 3:04:00 PM

5 Steps to Per-person, Per-project Profitability
The most effective project managers know that accounting for the effort, cost, and profitability of each person or project is the best way to succeed—and doing so is not as hard as you might think. The process will take you from where you probably are right now (the state we affectionately term “chaos”) to a prosperous state of order—and will also save your organization financial resources and valuable employee time.

CONTACT MANAGERS: 5 Steps to Per-person, Per-project Profitability 5 Steps to Per-person, Per-project Profitability Source: Journyx Document Type: White Paper Description: The most effective project managers know that accounting for the effort, cost, and profitability of each person or project is the best way to succeed—and doing so is not as hard as you might think. The process will take you from where you probably are right now (the state we affectionately term “chaos”) to a prosperous state of order—and will
5/28/2007 3:28:00 PM

Retailing with Insight: Market Basket Analytics
Surprisingly few retail managers, planners, and executives make business decisions based directly on information regarding their customers’ purchasing behavior. This is a big problem for an industry whose very purpose is to fulfill the needs of their shoppers. This white paper examines how customer transaction information is vital to everyone within the retail enterprise.

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5/13/2010 10:43:00 AM


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