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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 contact managers


Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

contact managers  will include in their contact center systems. Center managers should ask themselves these questions: Can your Web-surfing customers leave a request at your Web site for a phone callback? Can they click and contact your contact center using Internet Protocol telephony? Can they contact an agent for a live Web chat session? Will your customer's everyday email inquiry be handled as quickly and carefully as a phone call? The firm that can't say yes to all of these options - and most cannot - is closing the

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Sales Force Automation (SFA)

Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. 

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Documents related to » contact managers

Bullet-proofing Instant Messaging


As more corporations adopt instant messaging (IM), chief information officers (CIOs) and IT managers are learning that it can be a serious source of liability and security exposure. Users, it seems, simply don’t understand the losses and exposures that can result from incautious IM use. Find out how security software solutions can help you reap the benefits of IM without exposing your company to unnecessary risk.

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Improving Agent Productivity with Closed-loop Coaching


Contact center managers are expected to provide high levels of customer satisfaction while increasing revenues and controlling costs. How can you reconcile these seemingly opposing goals? One solution is to implement a performance management process using a technology-enabled closed-loop coaching framework. Find out how they can result in a powerful return on investment for your company and improve agent productivity.

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Manage Your Business, Drive Growth, and Adapt to Change


Many business owners and managers wonder how to maintain visibility and control in order to keep ahead of the competition, focus on customers, and adapt to market changes. Are you worried your company will lose its competitive edge as it grows, because of an outmoded IT landscape? Keep your IT requirements simple and meet your company goals, with an on-demand solution that integrates support for all business activities.

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6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond


Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements that can help distinguish your organization’s product or service from your competitors. By applying these key elements, you can unlock the lifetime value of your customers and build an outstanding referral platform for future growth.

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Stemcell Technologies


Before purchasing a complete CRM solution, StemCell's, sales and marketing managers met with the sales team and support staff to discuss their requirements and to gain insight into what information each department needed, how they wanted to work, and how their working styles impacted each others departments.

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The Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions in Financial Services


Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling efforts as well as strengthen customer relationships. But in order to contribute to profitable growth, they must be able to quickly identify and address customers in a personalized fashion and present offers that are highly relevant. Discover how a customer interaction optimization solution can help.

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4 Human Resource Documents Managers Can't Live without


To maintain an efficient and legally compliant company, your human resources (HR) functions play a much greater role than you might think. One of the best ways to organize your HR functions is with the documents your HR department creates, including your company's employee handbook and policies. Find out how an HR document solution can help you customize templates for these and many other important forms and procedures.

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Best Practices for Fixed Asset Managers


In the world of accounting, the savings potential of improved fixed asset management is often overlooked. Yet assets like land, buildings, transportation, and manufacturing equipment represent among the largest investments most companies make. Sub-optimal fixed asset practices can threaten the accuracy of financial reports and negatively impact your bottom line. This white paper outlines best practices for fixed asset management and suggests tips for implementation, including establishing an accurate baseline of fixed assets, selecting the right asset management tools, staying up to date with legislative changes, and producing targeted financial reports.

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IT Services/ BPO/ Technologies


MphasiS provides contact center services and business process outsourcing (BPO) services to Fortune 500 companies. Their contact centers in Bangalore and Pune, India offer English language support in an ISO 9001 certified environment. They also provide Spanish language solutions through their Tijuana, Mexico contact center facility. Mphasis Technologies mission is to provide services and solutions to organizations in the fields of research and development (R&D) and product development. Their offerings span nine industries and sciences of mobile, networking and telecom, industrial automation, computing platforms, automotive-telematics, consumer electronics, healthcare, life sciences, and radio frequency identification (RFID). They deliver their services through their "Technology Rental Lab" concept.  

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IBM Cognos Insight: Guiding Business Managers to Better Outcomes with Personal Analytics


Business users need a simple but powerful way to navigate through data and find the insights to make timely, critical business decisions. This paper explores how IBM Cognos® Insight, a breakthrough personal analytics tool, enables business managers to improve performance within their functional areas. It describes the software’s core features and benefits, provides examples of several typical business applications, and explains how Cognos Insight provides a growth path to enterprise analytics.

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