PeopleSoft has risen from its relatively humble origins in the Human Resource Management Systems (HRMS) arena, its sole focus as it begun life in 1987. Over the course of a decade or so, it added Supply Chain Management and Financials to its list of application offerings. In the last few years, in the face of slowing cash flows from its traditional strongholds, it has gone full bore toward Internet-based enterprise-wide - even cross-enterprise - solutions, trying to enter the game and be competitive with other top tier ERP-turned Collaborative Commerce vendors. Showing fiscal growth and, very-recently, notably-improved market acceptance, Peoplesoft may be the enterprise software turnaround story of the last decade.
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format for managing catalog content Customer Relationship Management Applications PeopleSoft's CRM package includes functionality in four key front-office areas: support, marketing, sales, and professional services. Support - Some of the more basic support functionality found in state-of-the-art CRM packages today can be found in PeopleSoft's solution, including: multi-channel support (handles incoming web, phone, fax, or email inquiries), SLA, warranty and RMA tracking, and self-service components in