ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and on-premise, creating business value through higher productivity, customer satisfaction, and operational efficiency. Its patented concept of “continuous planning and scheduling” covers the entire service lifecycle management realm. TEC presents a candid Q&A session.
contract management procedures
ClickSoftware does not address contracts, invoices, spare parts planning and pricing, enterprise asset management (EAM), customer relationship management (CRM), maintenance, repair, and operations (MRO), inventory management, and so on, unless, of course, it comes bundled with SAP or IBM Maximo . As a result, ClickSoftware has been driving its success by partnering with SAP since 2008, with SAP reselling its applications as the “ SAP Workforce Scheduling and Optimization application by ClickSoftware