Home
 > search for

Featured Documents related to »  crm magazine customer service

Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

crm magazine customer service  where things are going. CRM Magazine ( http://www.destinationcrm.com/ ) CRM magazine has been (and continues to be) the voice of the industry for years. Led by people like managing editor Josh Weinberger and senior editor Marshall Lager, CRM magazine and its digital properties are at the forefront of covering the impact social media is having on the industry. 1to1 Media ( http://www.1to1media.com/ ) Another of the venerable voices in the industry, 1to1 stays on top of how companies are using tools and Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
Start evaluating software now
Country:

 
   

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » crm magazine customer service


Applying the Power of Social Networks to Customer Relationship Management
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and

crm magazine customer service  for publications such as CRM Magazine , SearchCRM.com , CRMGuru , and The New York Times . Paul is also a founding principal and executive director at BPT Partners. Wayne Thompson: Paul, perhaps you could kick things off by telling us what's happening in CRM. Paul Greenberg: Actually, CRM is morphing from what it was when you were actually talking about managing customer relationships, and has changed entirely to a customer engagement model, or is beginning to make that change. And it's a model that is sa Read More...
Navigating Between Service Management Scylla & Charybdis - Part 3
Part 1 of this series analyzed the phenomenon of the service economy or the increasing importance of the service sector in industrialized economies. Especially

crm magazine customer service  and  customer relationship management (CRM) . Wouldn’t at least  Toyota ’s ongoing product recall debacle confirm that now is the time to take customer service issues seriously ? What damage has been done (almost overnight) to the brand name that has long been a poster child for how lean manufacturing (and entire lean business) should be done? In the context of the service chain, optimization is all about getting the most productivity from service resources at the lowest cost, while sticking to the Read More...
Three Es of CRM
With product lifecycles accelerating and pricing pressures increasing, organizations must focus on delivering unique customer experiences to differentiate

crm magazine customer service  | crm industry | crm magazine | equity execution crm | experience execution crm | crm management | crm management relationship | crm metrics | crm news | crm ondemand | crm online | crm open source | crm overview | crm packages | crm pdf | crm presentation | crm process | crm program | crm requirements | crm review | crm reviews | crm sales | crm sales force automation | crm services | crm software | crm software download | crm software reviews | crm solution | crm strategies | crm system | crm Read More...
Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

crm magazine customer service  leading the industry beyond CRM to high-impact Customer Experience Management solutions. Over 1,500 companies around the world turn to RightNow to drive a superior customer experience across the frontlines of their business. As a win on service strategy becomes a business imperative, experience management solutions are increasingly recognized as a core driver of business success. For more information visit: www.rightnow.com Peppers & Rogers Group Peppers & Rogers Group is a management consulting firm, Read More...
Maximizer CRM 12: CRM Certification Report
Maximizer CRM 12 is now TEC Certified for online evaluation of customer relationship management (CRM) solutions in the CRM Evaluation Center. The certification

crm magazine customer service  CRM 12: CRM Certification Report Maximizer CRM 12 is now TEC Certified for online evaluation of customer relationship management (CRM) solutions in the CRM Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More...
Enterprises May Be Overlooking Profits from After-sales Service
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will

crm magazine customer service  After-sales service,after-sales profit margins,spare parts management,enterprise service management,service parts,service parts cost,service parts pricing model,supply chain management,SCM,manufacturing industry,revenue enhancement,parts optimization,inventory cost reduction Read More...
Infor Epiphany
Infor@s CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your

crm magazine customer service  Epiphany Infor's CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your products and services and improves your bottom-line results. Infor CRM is comprised of the following key components: Marketing—delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analyzed to identify high-impact offers at the moment of customer Read More...
VSI Putting Its Service Management Feelers Out
Enterprise resource planning (ERP) solution providers are beginning to recognize that manufacturing companies now view aftermarket service as a strategic

crm magazine customer service  VSI, VServiceManagement, Vertical Solutions, aftermarket service, ERP, enterprise resource planning, post-sales service management, maintenance repair operations, MRO, field service management, FSM, industry watch, Read More...
Transform Your Service Organization into a Performance-driven Leader
Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not

crm magazine customer service  service organization,mobile workforce,mobile workforce management,field service strategy,ViryaNet,field service efficiency,field service performance,field service operational excellence,field service organization performance,performance-driven service organization Read More...
Compiere ERP & CRM
Compiere is an open source ERP software application with fully integrated CRM software solutions. The firm provides a comprehensive solution for small and

crm magazine customer service  ERP & CRM Compiere is an open source ERP software application with fully integrated CRM software solutions. The firm provides a comprehensive solution for small and medium enterprises (SMEs) in distribution and service on a global basis and covers all areas from customer management and supply chain to accounting. Compiere Open Source ERP & CRM especially supports service and distribution (retail and wholesale) industries with an integrated web store, covering material management, purchasing sales, Read More...
The Evolution of IT as a Service
Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider

crm magazine customer service   Read More...
Market Focus Report: The Value of Mobile and Social for CRM
Nucleus Research surveyed 223 CRM decision makers to analyze the benefits of adding mobile device access and social capabilities to CRM. Respondents included

crm magazine customer service  Mobile and Social for CRM Nucleus Research surveyed 223 CRM decision makers to analyze the benefits of adding mobile device access and social capabilities to CRM. Respondents included small, medium, and large enterprises using both on-demand and on-premise CRM applications. Results show that adding mobile access and social collaboration to CRM delivers significant benefits to organizations. See why you should consider mobile and social CRM adoption. Read More...

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others