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What Is the Value Proposition of Support and Maintenance?
Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization

custom field support  the business of maintaining custom code, but only if the migration would be minimally (or reasonably) painful. To that end, some vendors, such as Oracle , seem committed to offering their customers ongoing enhancements in support to make maintaining their solutions easier, faster, and cheaper. Oracle has enhanced its Premier Support over the past year with new, automated, and proactive support tools that enable faster problem diagnosis and resolution, along with proactive issue notifications to prevent Read More...
Configure Price Quote (CPQ)
Configure, price, and quote (CPQ) solutions (sometimes known as quote-to-order, or Q2O, systems) help drive sales effectiveness by supporting configuration and pricing activities and the generat...
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Documents related to » custom field support


Vertical Solutions Inc.-All About Field Service: Part Two
In a blog post last week, I talked about Vertical Solutions’ (VSI) offerings for field service management (FSM), including the company’s customer profile

custom field support  these workflows without requiring custom programming services or heavy IT involvement—this particular customer in the home services business has created dozens of workflows to streamline service management functions.) Scheduling and dispatch issues were also resolved with VServiceManagement: the company’s prior manual processes relied on dispatchers to make educated guesses on how many calls a tech could handle in a day within a set geographic region. The dispatcher had to match customers with techs Read More...
Fast-track ERP Implementation: Advice from the Field
The common perception is that top-tier enterprise software takes years to implement. This is true for more complex solutions. But other applications, when

custom field support  IFS to create a custom migration tool to pull data into IFS Applications' Dynamic Order Processing (DOP) functionality. In 2004 and 2005, Colfax migrated two more divisions, Zenith and Portland Valve, onto IFS Applications, and brought Fairmont Automation on board in 2008. Two additional locations are scheduled for implementation in 2008, and a final location to be scheduled later. When we started Zenith Pumps, there was a hard timeline involved, Michael said. They were formerly a division of Read More...
Improving Business Integration for a Competitive Advantage in the Mid-market
Mid-market companies can level the competitive playing field by using business integration technology. Integrated processes reduce costs by decreasing data

custom field support  the tendency to develop custom application coding for integration. Instead, common integration patterns are implemented through a configurable process designer to expedite setup and maintenance of integration points. Data transformation is the core of integration: Application A’s definition of the data fields that make up a “product,” “purchase order,” “inventory report” or countless others items, are always different than Application B’s definition. Likewise, Company A’s “invoice” Read More...
Contributing to the Rejuvenation of Legacy Systems in the Enterprise Resource Planning Field
With its focus on service-oriented architecture, SSA Global appears to be sticking to its pledge to protect the user's investment as much as it can, while still

custom field support  logic and provide the custom logic they might need without incurring the cost of the customizations of the past. SSA Global's strategy for delivering future solutions is certainly not a big bang approach; rather, it is evolutionary in nature. The vendor started by releasing people-oriented services components with the SSA ERPLN product launch in 2004, whereas with the SSA ERPLX launch some components of the decision services and business process services have been added. Shortly after the ERP LX launch Read More...
Comprehensive Operation Support Systems and Customer Care Solution
Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped our client rapidly build and deploy

custom field support  Operation Support Systems and Customer Care Solution Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped our client rapidly build and deploy web front end systems for order entry, self-care, and customer care and also integrated these systems with their fulfillment, inventory, and billing systems using service oriented architecture (SOA). This resulted in improved end customer acquisition and satisfaction and improved time to market Read More...
IFS Field Service Management Certification Report
IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM

custom field support  (FSM) solutions in the Customer Relationship Management (CRM) and Enterprise Research Planning (ERP) Evaluation Centers. The IFS Field Service Management solution intertwines service management, dynamic scheduling, and mobile capabilities. It is an ideal fit for organizations that require a combination of service jobs such as installation, quick break-fix jobs, some preventive maintenance, and other similarly fast-paced jobs. Download the IFS Field Service Management certification report now for product Read More...
Minimizing the Total Cost of Technical Support for Enterprise Applications
Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise

custom field support  the product or solution; customer service; the purchasing price of the software or license; and other cost factors involved in the process of procurement. In purchasing an enterprise software solution, there are three types of costs: direct costs (related to purchase, implementation, and other immediate costs arising from purchase); opportunity costs (the costs arising from forgoing the benefits of an alternative solution); and indirect costs (the costs that are not directly calculable, but that impact th Read More...
Decisions, Decisions: Key Issues to Consider in Selecting a Field Service Management Solution
Every company offering field service management and automation solutions will impress you with a long checklist of features: schedule boards, dispatching and

custom field support  Decisions: Key Issues to Consider in Selecting a Field Service Management Solution Every company offering field service management and automation solutions will impress you with a long checklist of features: schedule boards, dispatching and routing, work order management, automatic billing, and more. How do you compare products and find the differences that should determine your choice? Download this white paper and read up on some of the key issues to explore as you compare products and Read More...
ITO: IT Infrastructure Support Services
Softtek's IT infrastructure support services are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and

custom field support   Read More...
Dell Unveils Internet-Enabled Customer Support Strategy
Dell Computer announced its plans to provide Internet-based, automated customer support.

custom field support  Unveils Internet-Enabled Customer Support Strategy Dell Unveils Internet-Enabled Customer Support Strategy R.A. Krause - September 3rd, 1999 Event Summary On August 25th, Dell Computer Corporation said it will provide, over the Internet, advanced customer support capabilities that will eventually help all Dell systems detect, diagnose and resolve most of their own problems automatically without human interaction. Market Impact Dell is getting in early on the overall electronic support marketplace, pred Read More...
NFC: Near-Field Communications- A Look into the (Near) Future of NFC
Near-field communications (NFC) is the hovering trend in the “mobile tech” world, not only adding convenience to the daily lives of consumers, but opening doors

custom field support  nfc,mobile,near field communication,mobile payment,mobile technology,smartphone,near-field communications Read More...
IFS Field Service Management
IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service

custom field support  need to profitably serve customers and is available on-premise or in the cloud. Standard functionality covers the entire field service lifecycle from customer relationship management (CRM), scheduling, and mobile service, to contract pricing, warranty repair, and parts management. Available extensions include schedule optimization for large field service workforces and enterprise functionality from IFS Applications including maintenance repair and overhaul (MRO). Read More...
SSA Seeks Support from Synquest


custom field support  software to its existing customer base and to prospective customers globally. In addition, both companies will jointly develop software to integrate SynQuest Manufacturing Manager software with eBPCS, SSA's enterprise resource planning (ERP) application suite. The arrangement will target discrete manufacturing industry segments, which account for about 50 percent of SSA's installed base. Market Impact Occurring less than a month after rival mid-market ERP vendor J. D. Edwards announced a similar Read More...
Network Engineering to Support the Bandwidth Manager Architecture
Network-level behaviors can impact the determinism of call admission control decisions for a particular bandwidth management deployment. However, different

custom field support   Read More...

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