Customer Inquiry and Service Request

Knowledge Management: The Core of Service Resolution Management

by P.J. Jakovljevic ... base; create a service ticket; request repair services ... about $33.00 to handle a customer inquiry by telephone ... the question through an online self-service system. ... http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_12_07_1.asp - 14k - 2007-12-12 Summary: Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

Bolstering the Call Center with Service Resolution Management ...

by P.J. Jakovljevic ... and service and about upgrade issues, or to inquire about or request new products ... Here is an illustration: A service call (customer inquiry, complaint, etc ... http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_14_07_1.asp - 19k - 2007-12-14 Summary: Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

Bolstering the Call Center with Service Resolution Management ...

by P.J. Jakovljevic ... and service and about upgrade issues, or to inquire about or request new products ... Here is an illustration: A service call (customer inquiry, complaint, etc ... http:/.../Research/ResearchHighlights/CRM/2009/09/research_notes/TU_CR_PJ_09_04_09_1.asp - 19k - 2009-09-04 Summary: Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

It’s About Process (or the Ability to be Responsive) -- Part IV ...

... starting with sales that captures the detailed inquiry/request. ... Every customer that installs the software over the Web in a self-service manner gets the ... blog.technologyevaluation.com/.../2008/09/02/it’s-about-process-or-the-ability-to-be-responsive-part-iv/ - 58k - 2008-09-02

Customer Care and Billing System (CC&B) Selection

... data from storage media upon user request, with a ... of a dispute Client Close completed service orders Closed ... group Closing of an open customer inquiry after the ... http://ccb.technologyevaluation.com/customer-care-and-billing-tel/ - 101k - 2009-03-09

Customer Care and Billing System (CC&B) Selection

... Closed user group Closing of an open customer inquiry after the ... information has been provided to the customer Closing of completed service orders Closing of ... http://ccb.technologyevaluation.com/ - 101k - 2009-03-09

Compare CRM (Financial/Insurance Market) Software

... alerts Integrates with third-party applications Integration and Interfaces Integration of bill inquiry and customer care functions (service orders and ... http://crm.technologyevaluation.com/financial-insurance/ - 101k - 2009-04-21 Summary: Compare CRM software: Discover the 10 key modules to base your selection on and tools you must use in order to save up to 85% of time and money you'd spend gathering information on your own : Insurance and Investment , Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Cu

Web-enabled Sales Tactics

by Emmett Holt ... that enables the site to personalize its service. ... communication channel through which the inquiry was made ... be integrated into a customer relationship management ... http:/.../Research/ResearchHighlights/CRM/2006/03/research_notes/MI_CR_XEH_03_31_06_1.asp - 18k - 2006-03-31 Summary: The Internet has changed the buying process for enterprise level solutions and sales departments must learn to adapt to today's self-directed buyer. The new, competitive sales high ground is to effectively manage a convenient on-line/off-line buy cycle experience at every point of contact.

Q2O Systems: Solutions for Quotation Management and Pricing ...

by P.J. Jakovljevic ... given in response to an inquiry, the quote ... management applications) are required, while customer service needs are ... has been the sell side request for quotation ... http:/.../Research/ResearchHighlights/CRM/2007/11/research_notes/TU_CR_PJ_11_16_07_1.asp - 27k - 2007-11-16 Summary: Quote-to-order systems include quotation management and pricing configuration solutions. Pricing configuration engines automate pricing and quoting processes for manufacturers with complex requirements. Their benefits include quotes that are quick and accurate, leading to increased customer satisfaction.

Planning Horizon of a Technical Personnel Management System

by Juan Francisco Segura ... costs, maintain the level of customer service, and have ... because it helps generate an inquiry that will ... view the next assigned job, request material, document ... http:/.../Research/ResearchHighlights/HumanResources/2005/08/research_notes/TN_HR_XJF_08_19_05_1.asp - 22k - 2005-08-19 Summary: Airlines struggle every day to reduce costs, maintain the level of customer service, and have more efficient processes, and this puts more pressure on line maintenance supervisors and engineers. This is where a maintenance personnel management system can be useful.