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Featured Documents related to » customer inquiry and service request


Customer Care & Billing RFP Templates
Customer Care & Billing RFP Templates
RFP templates for Customer Care & Billing help you establish your selection criteria faster, at lower risks and costs.


Customer Relationship Management (CRM) Evaluation Center
Customer Relationship Management (CRM) Evaluation Center
Define your software requirements for Customer Relationship Management (CRM), see how vendors measure up, and choose the best solution.


Customer Relationship Management (CRM) RFP Templates
Customer Relationship Management (CRM) RFP Templates
RFP templates for Customer Relationship Management (CRM) help you establish your selection criteria faster, at lower risks and costs.


Documents related to » customer inquiry and service request


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

CUSTOMER INQUIRY AND SERVICE REQUEST: productize, professional, service, Epicor, tip, hint.
5/16/2005 12:00:00 AM

Customer Profile: Multi-Chem
Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the processes employees were currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and inefficient processes.

CUSTOMER INQUIRY AND SERVICE REQUEST: BP Logix, document management software, document management workflow, electronic document management, workflow software, document workflow software, document management systems, document management, workflow software solutions, document management solutions, document management solution, bpm solutions, bpm solution, bpm systems, workflows software, workflow document management software, document management vendors, web based document management, enterprise document management, bpm software, document imaging management, document records management, bpm management, bpm workflow, bpm, document .
3/23/2010 11:40:00 AM

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

CUSTOMER INQUIRY AND SERVICE REQUEST:
8/3/2009 3:20:00 PM

What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.

CUSTOMER INQUIRY AND SERVICE REQUEST: SaaS, software as a service, hosting, ASP, application service provider, software on-demand, utility computing, software, Internet, software delivery, multi-tenant.
3/15/2006

Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost.

CUSTOMER INQUIRY AND SERVICE REQUEST: field service operation, dynamic scheduling engine, what is scheduling, what is service management, in service management, service management services, what is service manager, what is a service manager, how to be a service manager, the service manager, it service software, service software, it services group, it services manager, manager it services, mobile companies, it field service, it field services, maintenance management services, service management systems, manager field, operation job, job operation, field management, field of management.
5/7/2012 1:24:00 PM

PANalytical: A QAD Customer Success Story
As a leader in x-ray analytical instrumentation and software, PANalytical’s global business was growing rapidly. But with that growth, complexity in its information and communication infrastructures had also grown—making it impossible to optimize and standardize its business processes. Since partnering with QAD, PANalytical has successfully consolidated two manufacturing sites, 31 sales offices, and 17 databases.

CUSTOMER INQUIRY AND SERVICE REQUEST:
9/10/2007 4:42:00 PM

Digital Business Service Providers Series: Market Overview
Today’s Digital Business Service Provider (DBSP) market is a complex of interrelated services and provider capabilities. This article traces the history of the service providers, and explains how each arose at points when markets developed around particular core technologies. The historical evidence suggests something about future planning for new technologies and developments.

CUSTOMER INQUIRY AND SERVICE REQUEST:
12/13/2000

Field Service Mobility: Warranty Management
In this white paper, the author discusses the real-life challenges faced by field technicians and how those technicians can be empowered with mobility solutions to improve field productivity, increase the accuracy of diagnostics, reduce warranty and invoicing cycle times, increase service revenues, and most importantly, improve the customer experience.

CUSTOMER INQUIRY AND SERVICE REQUEST: Field Service Mobility Warranty Mobile service.
10/10/2011 1:51:00 AM

KANA Attempts the Union of Customer Acquisition and Service » The TEC Blog


CUSTOMER INQUIRY AND SERVICE REQUEST: BPM, CRM, customer service, iqpc 2012, kana, kana sem, knowledge management, social business, text analytics, wcs, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
20-06-2012

How to Choose a Service and Maintenance Application
Your Challenge: Get Decision Makers' Approval for Service and Maintenance Application. Specific, Measurable, Achievable, Relevant and Time-Bound. If you’re not using a service and maintenance application, you may have reached the point where manual systems no longer support the pace of business. Where to start? You should know the five important questions to ask before implementing. The ten essential features to look for. How to prepare for product demonstrations. And the five most common mistakes people make.

CUSTOMER INQUIRY AND SERVICE REQUEST: a percentage of your customer base due to poor customer service. Define your goals and objectives and gather some ballpark numbers so that you can communicate to your organization s decision makers the cost, benefits, and potential ROI of your proposal. More than just a formality, the process of building your case will help you define where the problems and opportunities are so that you can be sure that your solution will really address them. Form a project team Assemble the team of people who will
1/25/2007 11:14:00 AM

abas Distribution for Trade and Service Companies
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CUSTOMER INQUIRY AND SERVICE REQUEST:
8/27/2010 2:06:00 PM

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