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Documents related to » customer manager job description


Dell Tops in Customer Satisfaction
Compaq rises, IBM falls, but Dell remains master of the desktop domain.

CUSTOMER MANAGER JOB DESCRIPTION: Dell Tops in Customer Satisfaction Dell Tops in Customer Satisfaction C. McNulty - June 2, 2000 Read Comments C. McNulty - June 2, 2000 Event Summary HAMPTON, NH -- (May 3, 2000) Technology Business Research ( >www.tbri.com ) just completed its First Quarter 2000 Corporate IT Buying Behavior and Customer Satisfaction Study, part of a quarterly tracking service measuring corporate end-user satisfaction with desktop, Intel-based server and laptop/notebook systems vendors. This quarter s study is based on
6/2/2000

MAPICS: Will Customer Satisfaction be Enough?
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality of support, vendor stability, ease of doing business, and affiliate product and industry knowledge. However, limited platform support means that AS/400 products will contribute more than 50% of total license revenue within next 5 years. Furthermore, for the next 18 months, approx. 80% of license revenue will come from its existing customer base, who will want to either replace an old MAPICS product or add new modules to an existing MAPICS XA installation.

CUSTOMER MANAGER JOB DESCRIPTION: MAPICS: Will Customer Satisfaction be Enough? MAPICS: Will Customer Satisfaction be Enough? P.J. Jakovljevic - September 1, 1999 Read Comments Vendor Summary MAPICS, Inc., headquartered in Atlanta, GA, is a leading global provider of enterprise business software for mid-size discrete and batch-process manufacturing enterprises and large corporate divisions. MAPICS revenues in fiscal 1998 were $130 million. IBM launched MAPICS II (Manufacturing Accounting and Production Information Control System) software
9/1/1999

Customer Choices for Achieving Growth
Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept that directly challenges the model that has led to their success so far.

CUSTOMER MANAGER JOB DESCRIPTION: Customer Choices for Achieving Growth Customer Choices for Achieving Growth Olin Thompson and P.J. Jakovljevic - April 23, 2005 Read Comments Savvy Customer Has a Choice Turning towards existing customer bases as a mainstream of revenue can be a gamble. While the odds may be better for the Big Few, (vendors with over 20,000 customers and revenue of at least $1 billion USD), as some will argue, there is still notable risk involved. After all, these market leaders want to introduce a new product or
4/23/2005

Demystifying SAP Solution Manager
Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC principal analyst P.J. Jakovljevic discusses how SAP Solution Manager, a unique offering for centralized support and system management, covers all aspects of system deployment, operations, and continuous improvement, to ease customer pain with their complex IT environment.

CUSTOMER MANAGER JOB DESCRIPTION: they require a full customer project. Functional deficits in SAP Solution Manager 7 (e.g., low support for management of non-SAP applications) have made it difficult for customers to adopt SAP Solution Manager as their standard management solution. These deficits have been eradicated in SAP Solution Manager 7.1 Many customers have not had sufficient support from SAP to warrant adopting SAP Solution Manager. SAP is therefore now providing a roadmap, knowledge transfer, and technical services for SAP Soluti
10/27/2011 11:35:00 AM

Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service to the end customer.

CUSTOMER MANAGER JOB DESCRIPTION: is limited, and the customer would be well served to protect this new investment. What happened to the lifetime value of the customer? This in itself should be a warning! Where is the manufacturer in this picture? What happened to the lifetime value of the customer? And whose product is it anyway?? After-sales service is increasingly part of the value add—product lifecycle does not end at the retail check-out. Product performance as promised challenges the future of the manufacturer/consumer
11/2/2004

Can a Mobile App Get You a Job Interview? » The TEC Blog
Cloud Cloud Computing CRM customer relationship management Epicor ERP HCM hr human capital management ibm industry watch infor Manufacturing Mobile on demand Oracle plm product lifecycle management retail SaaS salesforce.com SAP SCM Software Selection talent management Categories Ask the Experts (12) BI and Performance Management (181) Business Process Matters (65) Customer Relationship Matters (159) FOSS Ecosystem (24) From the Project Manager s Desk (32) Humor (43) Industry Observation (1127)

CUSTOMER MANAGER JOB DESCRIPTION: HCM, indiegogo, industry watch, jobprox, Mobile, recruitment, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
30-04-2013

They re Us, But We re Not Them!
e-Commerce initiatives that are launched without a clear vision of how customers are engaged and what they experience carry significant risk of failure. Of equal importance is a clear understanding of the degree to which web-based customer interactions are integrated across the organization.

CUSTOMER MANAGER JOB DESCRIPTION: responsibility to harmonize their customer engagement model, maintaining separate organizations and infrastructures based upon the way (e.g. Web, retail, phone) in which a customer chooses to interface with the company (See Figure 1 below). Consequently, these businesses project the problems they refuse to address onto their customers. They do not build their organizations and infrastructures from the Customer in. Figure 1: A representative As We Are Today Customer Engagement Model. A recent IBM telev
4/16/2002

CRM ROI: Creating a Business Case
Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating a cost-benefit analysis, determining the tangible and intangible benefits, and the risks involved with CRM implementation.

CUSTOMER MANAGER JOB DESCRIPTION: on investment (ROI) of customer relationship management (CRM) from analysts is near impossible today. Several 2003 reports claimed the ROI from CRM implementations was dismal, with 8 out of 10 projects failing to deliver on ROI promises, and 50-70 percent typical project failure rates.(1) Some of this year s reports are more optimistic, with about 52 percent of companies responding that their CRM initiatives generated an ROI between 51 percent and 500 percent, and 30 percent of respondents saying the
7/23/2004

When Customer Relationships Meets Business Intelligence Marketing Analysis and User Recommendations
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where customers and the vendors benefit.

CUSTOMER MANAGER JOB DESCRIPTION: When Customer Relationships Meets Business Intelligence Marketing Analysis and User Recommendations When Customer Relationships Meets Business Intelligence Marketing Analysis and User Recommendations P.J. Jakovljevic - August 12, 2005 Read Comments Marketing Analysis Strategic moves by SAS Institute (see Part Two of this note) are a response to the requirement that modern business intelligence (BI) suites be able to access and present key business measures for sales, customer service, the supply chain,
8/12/2005

Regional, Customer-Driven Management Consulting Firm Strengthens Business with Global Solutions
NouvEON Technology Partners and Technology Evaluations Centers (TEC) announce the launch of a new alliance designed to deliver impartial, ana...

CUSTOMER MANAGER JOB DESCRIPTION: Sales at TEC. “The customer proposition is better, easy-to-use, detailed and quantified analysis, delivered in less time than alternative methods. It’s truly a think globally, act locally scenario which benefits both companies and most importantly, the customer.” Service providers will apply TEC s knowledge base of detailed current data about hundreds of software products and vendors, and its break-away eBestMatch decision support tools to analyze vendor and product data. This will allow
5/9/2005

IBM to Make Cuts in PC Business Real Change, or Just Buying Time?
International Business Machines Corp. plans to cut as much as 10% of the workforce at its personal computer division, or as many as 1,000 jobs, in a cost-cutting effort to turn around the division that lost nearly $1 billion last year.

CUSTOMER MANAGER JOB DESCRIPTION: international business models, it job cuts, job cuts, job cuts layoffs, job downsizing, job lay off, job lay offs, job layoff, job layoffs, job losses, job reductions, job redundancies, job restructure, job restructuring, latest job cuts, news on job cuts, recent job cuts.
10/13/1999


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