Customer Profile

Integrating Customer Relationship Management and Service ...

by P.J. Jakovljevic ... The first key factor lies in the application's ability to develop a complete customer profile that supports multiple business units and products. ... http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_07_07_1.asp - 17k - 2007-12-07 Summary: The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

The Three Cs of Successful Positioning Part Four: The Customer

by Lawson Abinanti ... A matrix like the one outlined in figure 1 provides a way to include both demographic and psychographic information in a customer profile. ... http:/.../Research/ResearchHighlights/ExecutiveView/2005/03/research_notes/MI_EV_XLA_03_29_05_1.asp - 18k - 2005-03-29 Summary: What's keeping your customer up at night? Know thy customers—and their problems.

The Three Cs of Successful Positioning Part Two: The Channel

by Lawson Abinanti ... channel. The Ideal Customer Profile. I ... language. The ideal customer profile addresses demographic and psychographic characteristics. In ... http:/.../Research/ResearchHighlights/ExecutiveView/2005/02/research_notes/MI_EV_XLA_02_28_05_1.asp - 18k - 2005-02-28 Summary: One of the most effective and efficient ways to develop a successful marketing position for B2B software is to begin with the sales channel, especially if you have limited time and resources.

Data Quality: Cost or Profit?

by Kevin Ramesan ... of situations. It can occur from variations in spelling or assigning multiple addresses to the same customer profile. As a result ... http:/.../Research/ResearchHighlights/Crm/2004/03/research_notes/MI_CR_KR_03_08_04_1.asp - 14k - 2004-03-08 Summary: Data quality has direct consequences on a company's bottom-line and its customer relationship management (CRM) strategy. Looking beyond general approaches and company policies that set expectations and establish data management procedures, we will explore applications and tools that help reduce the negat

Siebel Sees Farther on Shoulders of Giants

by Steve McVey ... i2 will use customer profile data captured in Siebel's call centers, over the Internet, or through other channels to offer personalized product and fulfillment ... http:/.../ResearchHighlights/BusinessApplications/2000/03/news_analysis/NA_BA_SRM_03_10_00_1.asp - 5k - 2000-03-10 Summary: Siebel Systems announces two alliances that promise new relevance for its customer relationship management software.

Customer Relationship Management (CRM): Health Care Management ...

... Customer Relationship Management (CRM):Health Care Management System by Impact Profile. Established in 2001, Impact Profile's headquarters ... http:/.../Customer-Relationship-Management-CRM/Impact-Profile-Health-Care-Management-System.html - 3k - 2009-11-18

Sybase and MicroStrategy Team on Vertical Market Portal ...

by M. Reed ... for sophisticated, business performance management and customer relationship management include marketing campaign analysis, customer profile analysis, sales ... http:/.../Research/ResearchHighlights/DataWarehousing/1999/11/news_analysis/NA_DW_MFR_11_10_99_2.asp - 6k - 1999-11-10 Summary: 'EMERYVILLE, Calif., Nov. 1 /PRNewswire/ -- Sybase«, Inc. (Nasdaq: SYBS) today announced a comprehensive, multi-year licensing, technology and service agreement with MicroStrategy Incorporated (Nasdaq: MSTR). The alliance offers customers MicroStrategy's Intelligent E-Business software coupled with cust

Sales Is from Mars, Marketing Is from Venus

by Carla Reed ... Consumers can create their own cosmetic concoctions, locking the "secret recipe" in their customer profile, accessible through a digital keychain wand imbedded ... http:/.../Research/ResearchHighlights/SCM/2006/02/research_notes/TU_SC_XCR_02_23_06_1.asp - 14k - 2006-02-23 Summary: There is a disconnect between marketing and sales. Marketing is focused on the consumer experience while sales is all about the merchandise. Technologies, such as auto identification technologies, radio frequency identification, sensors, and voice activated technologies, may be able to narrow this gap.

Data Mining: The Brains Behind eCRM

by Steve McVey ... by supervised learning are often applied in cases where users wish to understand the outcome or consequences of a given set of customer profile data never ... http:/.../ResearchHighlights/BusinessApplications/2000/11/research_notes/TU_BA_SRM_11_06_00_1.asp - 15k - 2000-11-06 Summary: Data mining has emerged from obscure beginnings in artificial intelligence to become a viable and increasingly popular tool for putting data to work. Data mining is a set of techniques for automating the exploration of data and uncovering hidden truths.

Customer Care and Billing System (CC&B) Selection

... those that are a straight through process Assignment of new customer accounts to the most appropriate billing cycle based on the customer profile Assignment or ... http://ccb.technologyevaluation.com/customer-care-and-billing-tel/ - 101k - 2009-03-09