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Documents related to » customer relationship manager duties


EXE and i2 Advance Relationship
Some speculate that the recent agreement is a prelude to merger. Synergies undoubtedly exist.

CUSTOMER RELATIONSHIP MANAGER DUTIES: great way to maximize customer loyalty and profitability at the same time. No argument here. By providing accurate inventory profiles directly to TradeMatrix, eFS can effectively link the warehouse to the customer service center. The two Dallas natives forged a strategic partnership in 1999 to collaborate on marketing their solutions but stopped short of committing to co-development of a standard interface. Market Impact There are clear synergies in the new partnership that should benefit both companies
9/20/2000

Customer Relationship Analysis Firm Extends Reach
thinkAnalytics signs a partnering agreement with one of the largest information technology services companies in North America. Why does CGI expect thinkAnalytics’ software to make a difference to its customers?

CUSTOMER RELATIONSHIP MANAGER DUTIES: Customer Relationship Analysis Firm Extends Reach Customer Relationship Analysis Firm Extends Reach D. Geller - September 22, 2000 Read Comments D. Geller - September 22, 2000 Event Summary thinkAnalytics began life as a specialist using artificial intelligence to compress relational databases and for data mining. They became skilled at working with masses of data and embedding data analysis into traditional applications. Purchased by Gentia Software, an OLAP (On-Line Analytical Processing) specialist, in
9/22/2000

Customer Relationship Management for IT Professionals
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and commitments that have been met.

CUSTOMER RELATIONSHIP MANAGER DUTIES: Customer Relationship Management for IT Professionals Customer Relationship Management for IT Professionals J. Dowling - January 17, 2001 Read Comments J. Dowling - January 17, 2001 Introduction A satisfying relationship between IT and line of business is maintained through ongoing dialogue that is meaningful to both parties. The discipline of Conversations for Alignment, a title for a simple technique for making and managing commitments, enables such a dialogue. My consulting group and I have done a
1/17/2001

A Lexicon for Customer Relationship Management Success
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles, and is approached with a let's-hope–for-the-best mentality.

CUSTOMER RELATIONSHIP MANAGER DUTIES: A Lexicon for Customer Relationship Management Success A Lexicon for Customer Relationship Management Success Glen Petersen - September 29, 2008 Read Comments User Dissatisfaction with Customer Relationship Management The customer relationship management (CRM) industry is approaching a ten year anniversary. Despite its longevity, there continues to be a pervasive sense of dissatisfaction within the end user community relative to CRM s perceived delivered value. There are three fundamental factors
9/29/2008

How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based on a composite customer satisfaction rating system.

CUSTOMER RELATIONSHIP MANAGER DUTIES: How to Measure Customer Satisfaction How to Measure Customer Satisfaction Murali Chemuturi - April 13, 2009 Read Comments Project-based organizations place a lot of emphasis on customer satisfaction, and rightly so, as customer satisfaction is the key for improving these companies internal processes. A customer satisfaction rating (CSR) is often obtained through a questionnaire—the customer satisfaction survey (CSS). This method, however, suffers from the drawback of customers likely being emotionally
4/13/2009

Improve Profitability with Customer Intelligence
The white paper improving your customer life cycle management shows how small and midsized businesses can enjoy virtually seamless front-to-back-of...

CUSTOMER RELATIONSHIP MANAGER DUTIES: Improve Profitability with Customer Intelligence Improve Profitability with Customer Intelligence If your front office isn t communicating effectively with your back office, chances are it s creating blind spots that are costing you money. And this is an extremely common problem. Research has shown that many CRM systems provide inadequate front-to-back-office integration. The result is customer data that cannot be shared effectively, and business processes that are prone to errors, delays, and
7/9/2009

Customer Success Story: The Business of Architecture
Eight years ago, architect Kevin Harris, like many other architects, found it difficult to accurately charge clients for his services. But after attending courses to learn the proper methods for tracking time and costs, he realized that what he really needed was an integrated system. Since implementing BillQuick time billing and project management solution, Kevin has been able to easily and accurately manage billing.

CUSTOMER RELATIONSHIP MANAGER DUTIES: Customer Success Story: The Business of Architecture Customer Success Story: The Business of Architecture Source: BQE Software Document Type: Case Study Description: Eight years ago, architect Kevin Harris, like many other architects, found it difficult to accurately charge clients for his services. But after attending courses to learn the proper methods for tracking time and costs, he realized that what he really needed was an integrated system. Since implementing BillQuick time billing and project
11/13/2007 2:24:00 PM

Customer Success Story: Batchmaster Provides Superior Inventory Control
Superior Quality Foods was growing, but poor inventory control was impacting its profitability. To ensure there was enough stock to meet production needs, it always ordered extra raw materials—just in case. To reduce costs and improve inventory control, Superior chose an enterprise resource planning (ERP) and mobile wireless inventory system—and since its implementation has realized 98 percent accuracy in inventory.

CUSTOMER RELATIONSHIP MANAGER DUTIES: Customer Success Story: Batchmaster Provides Superior Inventory Control Customer Success Story: Batchmaster Provides Superior Inventory Control Source: BatchMaster Software Inc Document Type: Case Study Description: Superior Quality Foods was growing, but poor inventory control was impacting its profitability. To ensure there was enough stock to meet production needs, it always ordered extra raw materials—just in case. To reduce costs and improve inventory control, Superior chose an enterprise resource
11/6/2007 8:50:00 AM

2011 Customer Relationship Management Buyer s Guide: Innovations in CRM
This buyer's guide reviews the latest innovations in customer relationship management (CRM), focusing on cloud, mobile, and social options, and provides several valuable CRM resources. Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors.

CUSTOMER RELATIONSHIP MANAGER DUTIES: 2011 Customer Relationship Management Buyer s Guide: Innovations in CRM 2011 Customer Relationship Management Buyer s Guide: Innovations in CRM Source: Technology Evaluation Centers Document Type: TEC Buyer s Guide Description: Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and
11/21/2011 12:00:00 PM

Customer Profile: Multi-Chem
Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the processes employees were currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and inefficient processes.

CUSTOMER RELATIONSHIP MANAGER DUTIES: Customer Profile: Multi-Chem Customer Profile: Multi-Chem Source: BP Logix, Inc Document Type: Case Study Description: Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the processes employees were currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and
3/23/2010 11:40:00 AM

Customer Relationship Management and Social Networks—They re Related How, Again?
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately improve its products.

CUSTOMER RELATIONSHIP MANAGER DUTIES: Customer Relationship Management and Social Networks—They re Related How, Again? Customer Relationship Management and Social Networks—They re Related How, Again? Paul Greenberg - May 28, 2007 Read Comments Originally published - February 7, 2007 By now, there isn t a soul reading this who hasn t heard of SAP . By now, there isn t a soul reading this who hasn t heard of salesforce.com . By now, there isn t a soul reading this who hasn t heard of MySpace . Or YouTube , or LinkedIn , or Friendster , or
5/28/2007


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