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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer service manager jobs in uk


10 Steps to Continuous Compliance: Putting in Place an Enterprise-wide Compliance Strategy
Understanding the full scope of risk in today’s complex business environment is a must for achieving compliance with governmental mandates and industry

customer service manager jobs in uk  Creating Distributed Operations | Customer Strategy | Data Management | Data Security | Database Marketing | Define Risk Management | Derivatives Management | Design Risk Assessment | Direct Marketing | Distributed Business Environment | Document Management | Document Methodology | Documentation Methodology | Effective Compliance Program | Effective Compliance Programs | Enterprise Risk Management | Evaluation Methodology | Framework Methodology | Framework Strategy | General Risk Assessment | Global

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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PegaWorld 2011 Revisited


How did Pegasystems avert disaster and become one of the fastest growing technology companies? The business process management (BPM) vendor started delivering software that users could change relatively easily. TEC Principal Analyst P.J. Jakovljevic takes a close look at Pega BPM and how this customer-centric software with its unique approach to process execution and modeling has contributed to Pegasystems’ success.

customer service manager jobs in uk  to enable the next-best customer dialog case management capabilities, which accommodate dependencies or subcases within cases that, e.g., propagate deadlines and service level agreements (SLAs) bottom up PJ: What would be the sweet spot customers for your product lines? KA: There would still be large global corporations that want to improve their processes, operations, and top and bottom line. Such large disparate organizations can scale and federate their BPM implementations owing to our “situational Read More

Infinium Software, Inc.: Having All the Right Cards?


Following the market trends, Infinium has recently made an energetic push into a number of prospective areas such as: Web-enablement and self-service product capabilities, business intelligence, CRM, and application hosting (ASP) services. Infinium has only very recently announced its strategic partnership with elcom.com regarding e-commerce and vertical marketplaces, which will additionally burden products integration workload.

customer service manager jobs in uk  and Baan. Also, target customer bases of these vendors, which are contemplating a technology switch. Deliver more new, focused and pre-configured vertical solutions (e.g., professional service automation), and vigorously market its differentiating ASP value proposition to make Infinium attractive to resource-constrained enterprises. Infinium must remain committed to new product introductions and take more decisive steps regarding the B2B e-commerce vertical applications delivery, possibly through product Read More

Using BI and BPM to Address the Information Challenges of Midsize Companies


Business intelligence (BI) and business performance management (BPM) are two disciplines that become critical as companies progress through the midsize stage. BI and BPM provide key capabilities that every midsize company should have, to answer fundamental questions about performance, now and in the future. Learn how your operations are affected by specific challenges—and how a BI/BPM solution can help address them.

customer service manager jobs in uk  organization. Customers, partners, executives, customer support representatives, sales managers, suppliers, and data analysts all have differing information access requirements. BI/BPM Requirements A BI solution must be able to satisfy the needs of all user types, even if this is not an immediate requirement. Graphical reports, dashboards, ad hoc reports, complex models for planning, scorecards, analytics, and interactive reports are just some of the information presentation types to mandate when Read More

The TEC Quick Case for Tero Software


Tero Software specializes in maintenance and asset management solutions for small and medium businesses. This Quick Case for Tero Software provides concise background information, which is oriented toward organizations considering its Web Work solution.

customer service manager jobs in uk  and Asia. Supporting the Customer Tero's Web Work solution is available in an application service provider (ASP) hosting model with twenty-four hour a day, seven day a week support. However, some clients prefer to have their own on-site installations, for which Tero provides customer-specific service level agreements (SLA). Web Work is a system system with robust work order management and equipment history functionality. However, Tero is particularly proud of its method for supporting data division. An Read More

Microsoft Throws in the Towel in the Instant Messaging Wars


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customer service manager jobs in uk  Throws in the Towel in the Instant Messaging Wars Event Summary REDMOND, Wash. (Bloomberg) - Microsoft Corp., the world's largest software maker, has stopped linking its instant messaging system with America Online Inc.'s instant electronic-mail program, the companies said. Market Impact Microsoft has been striving for an open standard for Instant Messaging with AOL that would allow MSN and AOL users to Instant Message or IM one another without hindrance. Microsoft developers have been trying Read More

The Importance and Benefits of Automatic Technician Scheduling in Field Service Operations


Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all! Service demands and schedules are incredibly dynamic and constantly changing throughout the day. Most service companies today require an automated and real-time approach to scheduling field service staff. Know the benefits of implementing a dynamic scheduling engine.

customer service manager jobs in uk  Importance and Benefits of Automatic Technician Scheduling in Field Service Operations Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all! Service demands and schedules are incredibly dynamic and constantly changing throughout the day. Most service companies today require an automated and real-time approach to scheduling field service staff. Know the benefits of implementing a dynamic scheduling Read More

Ringing in the Change: Facets of Mobile Technology Adoption in Manufacturing


Due to the growth in mobile lifestyle among customers, the adoption of mobile devices and applications in manufacturing plants and facilities is on the rise. This trend has led to more efficient collaboration and innovation in manufacturing. Indeed, the convergence of mobile devices and networks has enabled an in-depth observation of customer behavior at levels that were not accessible prior to mobility. For mobile success, manufacturers will benefit immensely by partnering with experienced mobility technology and service providers. Download this white paper to learn more.

customer service manager jobs in uk  an in-depth observation of customer behavior at levels that were not accessible prior to mobility. For mobile success, manufacturers will benefit immensely by partnering with experienced mobility technology and service providers. Download this white paper to learn more. Read More

2011 HR Technology Conference & Expo (Day 2): What Happens in Vegas Shouldn’t Have to Stay in Vegas


Day two of the 2011 HR Technology Conference @ Expo was an 8-hour marathon of talking with software vendors and attending various conference learning sessions. Here’s a brief look: Naomi Bloom (Managing Partner at Bloom and Wallace) and Jason Averbook (Co-Founder @ CEO of Knowledge Infusion) kicked off the day with The Great Technology Debate on the topic of HR technology—what we’re seeing and

customer service manager jobs in uk   Read More

Metadata Standards in the Marketplace - Why Do I Care? (And Where Does Godzilla Fit In?)


Metadata (“data about data”) is essential for data warehousing. Metadata standards allow different products to interact. Without standards, different vendors’ tools cannot work together seamlessly and the customer’s warehousing effort is greatly complicated.

customer service manager jobs in uk  interchange. Importance to the Customer Why should an Information Technology manager be interested in standards for metadata? The data warehousing industry is rapidly building suites of applications that will allow for: The population of a data warehouse or data mart Intelligent reporting and analysis of that data. In order to do this, the tools must be provided the metadata information about the source systems and the target data warehouse. Most suites on the market are incomplete, so it is common for Read More

Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices


Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships that can drive customer loyalty.

customer service manager jobs in uk  relationships that can drive customer loyalty. Read More

Providing the Total Customer Experience with IBM Predictive Customer Intelligence




customer service manager jobs in uk  the Total Customer Experience with IBM Predictive Customer Intelligence Read More

Best Practices for Managing Just-in-time (JIT) Production


Just-in-time (JIT) manufacturing “is not procrastination, but making a commitment once the scales are tipped in the favor of certainty.” How do you keep your company from falling prey to the “deer-in-the-headlights” syndrome and suffering from decision failures? In this guide, experts share their top seven best practices for deftly managing JIT manufacturing.

customer service manager jobs in uk  just-in-time production,just-in-time manufacturing,JIT manufacturing,JIT best practices Read More

SAP Business All-in-One


Through the SAP Business All-in-One platform, people in businesses around the globe are improving relationships with customers and partners, streamlining operations, and achieving significant efficiencies throughout their supply chains. Today, more than 17,000 companies in over 120 countries run more than 44,500 installations of SAP software.

customer service manager jobs in uk  are improving relationships with customers and partners, streamlining operations, and achieving significant efficiencies throughout their supply chains. Today, more than 17,000 companies in over 120 countries run more than 44,500 installations of SAP software. Read More

TechRadar: Customer Analytics Methods, Q1 2014


Customer insights professionals are faced with tough decisions about which combination of methods will have the biggest impact on marketing and customer experience goals. And new techniques continue to emerge as the complexity of customer data increases. Forrester has identified 15 key customer analytics methods that customer insights professionals must master.

customer service manager jobs in uk  Customer Analytics Methods, Q1 2014 Customer insights professionals are faced with tough decisions about which combination of methods will have the biggest impact on marketing and customer experience goals. And new techniques continue to emerge as the complexity of customer data increases. Forrester has identified 15 key customer analytics methods that customer insights professionals must master. Read More