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Managing Customer Returns and RMAs Using Microsoft Dynamics AX
Returned material authorization (RMA) built on sales order functionality, such as that used by Microsoft Dynamics AX, can drastically simplify RMA processes.

date serviced  location, and expected receipt date for a customer return; it also indicates the credit amount and cost of the item. The line item information can be copied from a previously invoiced sales order, thereby copying the item’s original sales price and cost. RMA processing builds on sales order functionality. Each RMA has an associated sales order ( termed the returned order ) for handling returns, and an optional second sales order ( termed the replacement order ) for handling replacements. Both sales Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » date serviced


An ERP Vendor, with its Powerful Parent Backing, Tackles Software as a Service
Glovia hopes to become a manufacturing service platform that will connect and integrate various business systems that user companies currently use. The vendor's

date serviced  time fields, thereby adding date and time granularity to planning dates. The item substitution (in lower-level bills of material [BOMs]), the ability to create more than one work order per part number per day, additional order status codes, and hours or minutes sequencing capabilities all vouch for users being able to provide much more accurate promises to their customers and execute plans based on those promises. Still, both Fujitsu's and Glovia's big league aspirations are rather optimistic at this Read More...
The Convergence of ERP and Field Services-One Vendor’s Leadership
Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address these businesses’ need for

date serviced  point of view. “To date, the traditional vendors on each side have made some wrong assumptions about what the buyer wants,” Wardley says. “The emerging new field services/asset maintenance model is somewhere between ERP and front office. It’s easy to see why initial efforts to join the two pieces have failed: field services vendors are traditionally a downstream piece of CRM, so they are struggling to understand the nuances of back office, asset management operations—like inventory management, Read More...
Microsoft Dynamics AX 4.0 for Manufacturing Environments
This continues a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Dynamics AX by Dr. Scott Hamilton. In this second part,

date serviced  three different approaches: the date effectivities for a component, the assigned master bills (bill versions), and the specified bill version for a manufactured component. Planned engineering changes to an item's routing can be identified using two approaches: the date effectivities for the assigned master routings (routing versions), and the specified routing version for a manufactured component. With a date effectivity approach, the specified date on a production order determines which routing version, Read More...
The Seven Keys to World-class Manufacturing
What does it mean to be a world-class competitor? It means being successful in your market against any competition@regardless of size or country of origin. It

date serviced  with the supplier and updated frequently. The same is true on the customer side. Instead of focusing on securing large, one-time, single orders that clog up the supply chain, companies must focus on creating long-term contracts with customers and sharing forecast information with customers to reduce lead times. The same issues concerning large lot sizes also apply to internally produced parts and products. Large lots, driven by a focus on lowest unit cost, raise inventory and lengthen lead times while Read More...
Ensure Ongoing User Competency with OnDemand Personal Navigator In-application Performance Support
User proficiency is critical to software implementations. Without competent users, your implementation will probably fail, and the return from your software

date serviced  training and the go-live date. In-application performance support is thus of tangible benefit to users—and to your organization as a whole. Read More...
Mid-Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 1: Recent Announcements
While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002 will, for some more tenacious Tier 2

date serviced  information to make delivery date promises that can be kept. Frontstep Capacity Promiser, a single site capacity availability engine, provides a way for make-to-order (MTO) manufacturers to promise their customers, at order entry time, a delivery date that can be met. By filling the gap between simple available-to-promise (ATP) applications and robust advanced planning and scheduling (APS) applications, Frontstep Capacity Promiser provides capable-to-promise (CTP) dates based on inventory and capacity Read More...
Order Promising: Pre-Condition Your Enterprise for Operational Excellence
Simple questions often have complex answers. Whether they are speaking with you on the phone or placing an order on a Web storefront, your customers expect

date serviced  either accept the promise date or reject it. The order may even be revised. If the promise date is rejected or the order is modified, the process will have to be repeated, taking up more of your, and the customers, valuable time. How Does an Order Promising Application Make it Better?    An on-line order promising application supports a wholly different process to solve this problem, as summarized in Figure 2. Figure 2. Click here to view larger version The process of providing accurate order Read More...
What If They Shipped an OS and Nobody Came?
With six weeks remaining before the announced shipment date for Microsoft's Windows 2000 operating system, there are but a few applications

date serviced  2000 at this late date is puzzling, since Microsoft should theoretically be able to get their own, in-house, key application certified before such lesser players as Damgaard A/S's Axapta 3.0 ERP suite. This will provide a limited opportunity for Linux vendors to continue the war of words (See TEC News Analysis article: OS SmackDown! ). If the dearth of apps lasts long enough - say, less than 500 by year-end - it will provide an opportunity for Linux vendors to get more applications certified on their Read More...
How Supply Chain Projects Morph Into Black Holes
For all but a few astronomers, black holes are unknown in the realm of ordinary experience. Analogs do exist, however, in the more terrestrial domain of

date serviced  Failure to adequately screen candidate software packages for advanced reporting capabilities Best practices that might have prevented the problems First off, the project team needs to prepare a list of detailed requirements by involving end users and then conduct a careful evaluation of several packages to find the one that best fulfills them. End users, those who will be working with the new system on a daily basis, should be included in the project implementation phase early on. Managers need to give Read More...
Quality Reassurance: How To Get What You Need from Acceptance Testing
Integrating a new system with your organization places new opportunities, and new risks, at the heart of your business. We look at the thinking and negotiation

date serviced  the supplier. Sometimes, delivery date and payment date are both agreed upfront. If the delivery date moves, the payment date should move in step, protecting the time you need to assess the software as delivered. This arrangement is in the supplier's favor, particularly if payment is linked to a fixed live date, or if your organization is not experienced in assessing software. Other approaches may be more specific about the quality of the deliverable, and may include measurements such as the number of Read More...
Microsoft Axapta: Design Factors Shape System Usage Part Three: Manufacturing Environments
If you are implementing or considering Microsoft Axapta as your ERP system, or providing Axapta-related services, this note provides an overall understanding of

date serviced  three different approaches: the date effectivities for a component, the assigned master bills (bill versions), and the specified bill version for a manufactured component. Planned engineering changes to an item's routing can be identified using two approaches: the date effectivities for the assigned master routings (routing versions), and the specified routing version for a manufactured component. With a date effectivity approach, the specified date on a production order determines which routing version, Read More...
Intentia Presents: An Action Plan for Building a Lean Supply Chain in the Apparel Industry
Lean supply chain management and lean sourcing strategies are relatively new to the apparel industry, generating more talk than broad implementation to date. In

date serviced  than broad implementation to date. In this the final paper of our “Lean Is Fashionable” thought leadership series, we define a lean supply chain action plan with five concrete steps for building a collaborative infrastructure between your company and other members of your supply network. These represent an eleven year culmination of our and our customers’ real world experiences in implementing lean supply chain strategies that are designed as a road map to achieving a more collaborative and Read More...
The Third Paradigm
Supply chain systems to date have represented the back-end of that process of servicing markets and have taken us a long way in replacing assets with

date serviced  Supply Chain systems to date have represented the back-end of that process of servicing markets, which heretofore appeared to be the tail end of the chaotic system—the least powerful and uncertain. Managing Uncertainty: The Third Paradigm The supply chain, in embracing the digital world, has taken us a long way in replacing assets with information. But the fact is, building products still takes a long time . Contrastingly, markets require short response times—days. So far, the game plan is still to Read More...

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