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Documents related to » define business process outsourcing


Outsourcing 101 - A Primer
Outsourcing is a very diverse topic, and there are many different outsourcing options and outsourcing service providers to choose from. Companies are telling TEC that they need a clearer picture of outsourcing, its potential benefits, and common pitfalls. They want examples of different types of outsourcing and advice on whether outsourcing is right for them. This primer addresses these questions.

DEFINE BUSINESS PROCESS OUTSOURCING: concepts. Part Two will define and describe common types of outsourcing. Part Three will recap outsourcing approaches and categories, describe recommendations for firms looking to outsource and describe recommendations for outsourcing providers. An Outsourcing Anecdote A CEO sits in his office one day, and begins to wonder about his company . . . His number one competitor sells its products and services for lower prices than his company, is able to provide 24-hour customer service, and lately has been
1/16/2004

Outsourcing Challenges: Avoid the Pitfalls
The most complete information on outsourcing challenges is here. Outsourcing can provide management with a powerful tool to control cost and enhance product and service delivery. Yet so many outsourcing initiatives fall short of expectations—why? For one thing, you need to know what you’re getting into, by going through an intense request for proposal (RFP) process and many rounds of contract negotiations. Find out how to better manage negotiating your outsourcing contract, and more.

DEFINE BUSINESS PROCESS OUTSOURCING: and processes are well defined with strict penalties for failure to perform. Unforeseen Pitfalls In the IT space competition is particularly intense among IBM, EDS, CSC, Perot and others to garner contracts valued in the hundreds of millions and some times billions of dollars. Organizations go through an intense RFP process with six or more bidders often down selected to 3 or 4 for another round of negotiations and more often than not final contract content negotiations proceed with 2 entities. This
7/17/2009 3:18:00 PM

Outsourcing in Latin America
Global economic instability has modified the configuration in the worldwide outsourcing market. Find out what impact the crisis has had for Latin America players, according to new data, as well as the steps they should take to survive and—perhaps—prosper.

DEFINE BUSINESS PROCESS OUTSOURCING: Outsourcing in Latin America Outsourcing in Latin America Jorge García - August 17, 2009 Read Comments The outsourcing industry has not been spared by the current conditions of global economic volatility. Indeed, it has been affected both directly and indirectly by this economic crisis. Outsourcing target markets are also suffering from severe difficulties as they struggle to recover from the crisis. This has brought about a change in the behavior of some outsourcing niche areas, and has also modified
8/17/2009

Who Benefits from Outsourcing?
Who Benefits from Outsourcing? Read Free White Papers or Case Studies In Relation To the Benefits of Outsourcing. While simple on the surface, the decision to outsource is a major strategic undertaking. Besides weighing cost reduction against the consequences of reduced control, companies must also consider various economic effects, political consequences, and even cultural limitations. Discover the economic and political implications of outsourcing and offshoring, and learn techniques for managing successful deals.

DEFINE BUSINESS PROCESS OUTSOURCING: Who Benefits from Outsourcing? Who Benefits from Outsourcing? Source: Intetic Co. Document Type: White Paper Description: While simple on the surface, the decision to outsource is a major strategic undertaking. Besides weighing cost reduction against the consequences of reduced control, companies must also consider various economic effects, political consequences, and even cultural limitations. Discover the economic and political implications of outsourcing and offshoring, and learn techniques for
8/28/2009 9:42:00 AM

Managing Risks Associated with Outsourcing
Strategic cost reduction has been a focus area for financial institutions (FIs), with outsourcing emerging as a very attractive option lately. But outsourcing is fraught with risks. This article examines risks associated with outsourcing and offers perspectives on managing these risks.

DEFINE BUSINESS PROCESS OUTSOURCING: Managing Risks Associated with Outsourcing Managing Risks Associated with Outsourcing Source: i-flex solutions Document Type: White Paper Description: Strategic cost reduction has been a focus area for financial institutions (FIs), with outsourcing emerging as a very attractive option lately. But outsourcing is fraught with risks. This article examines risks associated with outsourcing and offers perspectives on managing these risks. Managing Risks Associated with Outsourcing style= border-width:0px;
5/9/2006 12:30:00 PM

Making Data Safe for Compliance and Outsourcing
Corporate leaders know that revenues are made from “better data.” And when your data is at risk, so is the survival of your organization. That’s why it’s essential to protect your revenues with “safer data”—and it’s also why the common business language is now one of risk management. IT departments are now learning this in many of the same ways that business people have always had to—including the hard way.

DEFINE BUSINESS PROCESS OUTSOURCING: Making Data Safe for Compliance and Outsourcing Making Data Safe for Compliance and Outsourcing Source: CoSort Document Type: White Paper Description: Corporate leaders know that revenues are made from “better data.” And when your data is at risk, so is the survival of your organization. That’s why it’s essential to protect your revenues with “safer data”—and it’s also why the common business language is now one of risk management. IT departments are now learning this in many of the same
6/14/2007 4:04:00 PM

The Web-Enabled Sales Process
Traditional enterprise-level sales strategies are no longer sufficient in bringing new customer accounts. Today's self-directed buyers delay sales contact and pre-qualify solutions via the Internet. Sales can leverage this medium by understanding the buy cycle to deliver value and begin an influential on-line relationship.

DEFINE BUSINESS PROCESS OUTSOURCING: enterprise level system is defined by the corporate project life cycle within which the purchase falls. As with any business initiative, these projects can germinate from a variety of sources, but once sponsored as an official project it follows a relatively predictable decision process. To stay focused on the customer s buy cycle we use the PURCHASE acronym to designate eight separate purchase decision-making stages. The following is a brief description of each stage along with a few appropriate value
3/30/2006

Choosing the Right Call Center Outsourcing Partner: Canada Builds a Strong Case
As pressure increases to reduce costs and improve customer service, many companies are outsourcing outside the US. Although India and Malaysia are the least expensive options, companies that want to build strong long-term partnerships with a call center—while taking quality, political climate, and cost into consideration—should look north of the border. Canada builds a solid case for any company’s outsourcing dollars.

DEFINE BUSINESS PROCESS OUTSOURCING: Choosing the Right Call Center Outsourcing Partner: Canada Builds a Strong Case Choosing the Right Call Center Outsourcing Partner: Canada Builds a Strong Case Source: 24-7 INtouch Document Type: White Paper Description: As pressure increases to reduce costs and improve customer service, many companies are outsourcing outside the US. Although India and Malaysia are the least expensive options, companies that want to build strong long-term partnerships with a call center—while taking quality, political
8/6/2007 3:00:00 PM

Collaborative Teamwork in Outsourcing Scenarios
By nature, outsourcing is highly imitative, with organizations attempting to duplicate the imperfectly observed successes of others. Indeed, the myths and simplistic beliefs revolving around outsourcing—along with the usual technological, organizational, and cultural barriers—seriously impediment the effectiveness of collaborative models. The key to successful collaborative teamwork in offshore outsourcing lies in understanding and leveraging project management best practices.

DEFINE BUSINESS PROCESS OUTSOURCING: Collaborative Teamwork in Outsourcing Scenarios Collaborative Teamwork in Outsourcing Scenarios Source: PricewaterhouseCoopers Document Type: White Paper Description: By nature, outsourcing is highly imitative, with organizations attempting to duplicate the imperfectly observed successes of others. Indeed, the myths and simplistic beliefs revolving around outsourcing—along with the usual technological, organizational, and cultural barriers—seriously impediment the effectiveness of collaborative
12/22/2006 2:33:00 AM

University of Canberra Achieves a Step Change With Offshore Outsourcing
This case study showcases the University of Canberra’s (UC) successful outsourcing story amidst an increasingly competitive education industry in Australia. A broad coverage and decentralized approach to administrative support, coupled with lowering student demand and increasing budget deficit contributed to UC’s diminishing performance and margins. In order to rebuild its competitiveness, increase profitability and refocus on their core functions, UC decided to outsource its key functions to Wipro while still retaining some in-house, high-level technical or managerial role. Find out more now.

DEFINE BUSINESS PROCESS OUTSOURCING: University of Canberra Achieves a Step Change With Offshore Outsourcing University of Canberra Achieves a Step Change With Offshore Outsourcing Source: Wipro Technologies Document Type: Case Study Description: This case study showcases the University of Canberra’s (UC) successful outsourcing story amidst an increasingly competitive education industry in Australia. A broad coverage and decentralized approach to administrative support, coupled with lowering student demand and increasing budget deficit
7/13/2011 5:39:00 AM

Planning for Business Resilience
In the past, most businesses have operated more or less effectively with a certain level of downtime—whether required to maintain systems, applications, and data, or to produce daily analysis reports. Unfortunately, today’s emphasis on ever-greater productivity and profitability means that downtime becomes an obstacle to improving perfor¬mance and delivering value—the two essential conditions that make your business competitive.

DEFINE BUSINESS PROCESS OUTSOURCING: Planning for Business Resilience Planning for Business Resilience Source: Lakeview Technology Inc. Document Type: White Paper Description: In the past, most businesses have operated more or less effectively with a certain level of downtime—whether required to maintain systems, applications, and data, or to produce daily analysis reports. Unfortunately, today’s emphasis on ever-greater productivity and profitability means that downtime becomes an obstacle to improving perfor¬mance and delivering
3/8/2007 5:02:00 PM


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