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The State of Service Management
This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a

document management service  of Service Management This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance. Read More

Document Management System (DMS)
Document management systems (DMS) assist with the management, creation, workflow, and storage of documents within different departments. A DMS stores documents in a database and associates importan...
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Documents related to » document management service


The Impact of IT Service on Business Process Management
There are potential benefits of operating business process management (BPM) side-by-side with business service management (BSM). BPM and BSM are emerging

document management service  Agreements Contents About this Document Management Summary Business Process Management Business Service Management Enhancing BPM with BSM FuegoBPM Centauri Business Service Manager Provisioning IT Service in the Agile Enterprise Summary About this Document This white paper describes the benefits of operating business process management (BPM) side-byside with business service management (BSM) . It details the rationale behind the partnership between Fuego and Proxima Technology, leading vendors in BPM and Read More
Field Service Management (FSM) RFI/RFP Template
Customer Engagement Management, Contract and Warranty Management, Work Order Management, Inventory, Logistics, and Parts Planning, Workforce Forecasting and

document management service  it is a working document that serves as a knowledge base reference throughout the life-span of your Field Service Management (FSM) software project. Use this template to gather your Field Service Management (FSM) requirements, build RFIs and RFPs, and track the progress of your software implementation. Gather Your Field Service Management (FSM) Requirements Quickly and Effectively Identify and prioritize the features and functions you need instead of building a list from scratch. Easily add your Read More
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

document management service  rather than a mere document reader. Agents might also feel more accountable for problem resolution, as they begin to follow problems from start to finish. For instance, a CSR can access and present solutions to problems from a knowledge base; create a service ticket; request repair services; note a complaint; process returned materials; issue a rebate, coupon, or refund; and escalate issues to other responsible parties, such as tier (level) two support, development, quality assurance (QA), or even third Read More
Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

document management service  | Service Level Agreement Document | Service Level Agreement Example | Service Level Agreement Management | Service Level Agreement Metrics | Service Level Agreement Monitoring | Service Level Agreement Performance | Service Level Agreement Policy | Service Level Agreement Process | Service Level Agreement Report | Service Level Agreement Reporting | Service Level Agreement Response | Service Level Agreement Samples | Service Level Agreement Template | Service Level Agreement Templates | Service Level Read More
Unified Performance Management: The Key to Successful Performance Management
Managing performance requires that business and IT, working collaboratively, develop a vision of how to integrate information and technology to improve the

document management service  Performance Management: The Key to Successful Performance Management Managing performance requires that business and IT, working collaboratively, develop a vision of how to integrate information and technology to improve the performance of the organization’s people and processes, and then act on that vision. Using common performance management (PM) tools and systems—designed to ensure the effective use of consistent information—is critical to the success of the business. Find out why. BEGINLYX Read More
OutStart TrainingEdge.com Learning Management System Certification Report
The OutStart product TrainingEdge.com is now TEC Certified for online evaluation of learning management systems in the Human Capital Management (HCM) Evaluation

document management service  TrainingEdge.com Learning Management System Certification Report The OutStart product TrainingEdge.com is now TEC Certified for online evaluation of learning management systems in the Human Capital Management (HCM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst Read More
New Management at Manhattan Associates
ATLANTA, Georgia -- Manhattan Associates Inc. MANH, the global leader in best-of-breed warehouse and transportation management systems, announced the

document management service  Management at Manhattan Associates New Management at Manhattan Associates S. McVey - October 19th, 1999 Event Summary On October 18, Manhattan Associates, Inc. announced that Alan Dabbiere will abdicate his position as President and CEO of the Atlanta-based warehouse management system vendor. His replacement, Richard (Dick) M. Haddrill, joins Manhattan from Powerhouse Technologies, a diversified gaming technology company, where he occupied the chief executive position. Founder Dabbiere will continue in Read More
Tenrox Project Workforce Management for PPM for PSA Certification Report
Tenrox Project Workforce Management is TEC Certified for online evaluation of project portfolio management for professional services automation (PPM for PSA

document management service  Project Workforce Management for PPM for PSA Certification Report Tenrox Project Workforce Management is TEC Certified for online evaluation of project portfolio management for professional services automation (PPM for PSA) solutions in the Project Portfolio Management (PPM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, Read More
Macola ERP Supply Chain Management (SCM): Supply Chain Management (SCM) Competitor Analysis Report
Criteria in this knowledge base pertain to managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management,

document management service  ERP Supply Chain Management (SCM): Supply Chain Management (SCM) Competitor Analysis Report Criteria in this knowledge base pertain to managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management, warehouse management, international trade logistics, transportation execution, and many other issues for a complete solution, this knowledge base will support your evaluation of an SCM suite. Read More
Mobile Device Management Comparison Guide
In this age of mobility, organizations increasingly use mobile device management (MDM) software to secure, monitor, manage, and support their mobile device

document management service  Device Management Comparison Guide In this age of mobility, organizations increasingly use mobile device management (MDM) software to secure, monitor, manage, and support their mobile device usage. The goal is to optimize the functionality and security of a mobile communications network while minimizing costs. If your organization is looking for MDM software, look at this MDM product comparison guide for the key features of some of today’s leading MDM solutions. Read More
IFS Field Service Management: Field Service Management (FSM) Competitor Analysis Report


document management service  Field Service Management: Field Service Management (FSM) Competitor Analysis Report Read More
We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices
The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it

document management service  Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it. But network failure can cause widespread disruption, unhappy customers, unproductive employees, and lost business. Ensuring network availability, security, and efficiency is a job for experts who need powerful tools to carry out these Read More
Web Self-Service
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on

document management service  Self-Service This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how Read More
Information Management and Collaboration
Information management systems facilitate the management of internal corporate documentation and information, Web site content, group collaboration, and

document management service  management of internal corporate documentation and information, Web site content, group collaboration, and learning materials. These systems are built as central repositories that hold content, metadata, accessibility and workflow rules, and supporting information. Organizations that establish processes and disciplines around these systems can ensure smooth and efficient acquisition, maintenance, delivery, and archiving of corporate content resources. Read More

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