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Software Functionality Revealed in Detail
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 dynamic forces statue


KANA Software and Ciboodle Join Forces for Customer Experience Perfection
The multi-channel customer experience management software market represents an attractive US$5 billion-plus market opportunity, which IDC recently forecast to

dynamic forces statue  Process Management (BPM) , Dynamic Case Management solutions, and more recently Social Communities. Its competitors would often be case management and BPM-oriented companies, such as Pegasystems and Microsoft Dynamics CRM (and its partner add-on solutions). For more information, see the TEC article Sword Ciboodle—One More BPM-Centric CRM Provider . For its part, KANA has built a reputation providing E-mail Response Management, Knowledge Management (KM), Web Self-Service and Chat (often referred to as

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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