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 epicor retail crm


Epicor Retail CRM 7.0 Spruced Up
Epicor has introduced Epicor Retail CRM 7.0, which includes improved customer views, loyalty program functionality, sophisticated query tools, and support for

epicor retail crm  based on those rules Epicor Retail CRM 7.0 automatically upgrades, downgrades, terminates, or renews membership types. Also, the release proposes a new search tool that eliminates the need for multiple queries to obtain the desired search results. Retail usually implies multiple divisions or brands. According to the press release, Epicor Retail CRM 7.0 offers out-of-the-box multidivisional support with the capability to store customer information in a single database and to reveal a holistic view of

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Documents related to » epicor retail crm

hybris Helps SAP Retail and CRM


As my colleague Bob Eastman reported in a blogpost earlier today, SAP plans to acquire hybris, a vibrant and widely recognized leader in e-commerce technology with the choice of on-premises or cloud deployment, as enterprises around the world struggle with the customer experience for businesses and consumers across an ever-growing number of delivery channels, devices, and touch points. The

epicor retail crm  and OrderMotion , and Epicor ’s recent alliance with Magento , SAP simply had to make the move. Upon completion of the transaction, expected in the third quarter of 2013 and subject to regulatory approval and other closing conditions, hybris will operate as an independent business unit and will retain its existing management team led by Ariel Ludi, CEO, hybris and Carsten Thoma, president and co-founder. This seems a smart move for SAP, similar to how it has handled Ariba. Both Ariba and hybris have man Read More

Is Epicor Poised to Rule the Mid-Market Retail Sector? (Part I)


One renowned vendor seems to have contributed to the 2007 holiday shopping season. That would be Irvine, California, the United States (US)-based Epicor Software Corporation (Nasdaq: EPIC). With over 2,500 employees worldwide and with projected 2007 revenues of $414.5 million (not including the pending acquisition), Epicor is the global leader in the mid-market, serving over 20,000 customers

epicor retail crm  for about $120 million), Epicor acquired CRS Retail Technology Group, Inc . CRS was a privately-held provider of merchandising and POS software solutions, hardware and services to the retail industry, with about 130 customers at the time. Within a separate business unit, Epicor/CRS applications continue to leverage Microsoft and Java technologies and the unit has over 50,000 in-store systems installed in 32 countries and 10 languages. The CRS acquisition provided existing Epicor customers new, complementa Read More

Is Epicor Poised to Rule the Mid-Market Retail Sector? (Part III)


Part II of this blog topic analyzed Epicor's forays into the attractive retail sector via the CRS Retail acquisition two years ago. Most recently, with the acquisition of NSB Retail Systems, Epicor has further expanded its functional footprint, market share and geographic presence in the sector. Namely, NSB added over 200 specialty retail logos, thereby more than doubling Epicor’s retail install

epicor retail crm  case, a converged ( fused ) Epicor retail suite is not likely to happen in next few years in the least. Until then, roughly speaking, midsize or smaller Tier 1 specialty retailers might favor the Epicor POS product over the NSB one. Conversely, larger Tier 1 department stores or apparel retailers will likely consider the NSB POS technology. On the merchandising side, the NSB offering seems more robust and attractive for midsize or larger apparel retailers that require planning and assortment functionality Read More

Epicor Retail: Behind the Counter


The retailing paradigm is shifting from connecting, beyond engaging, to inspiring customers. Epicor Retail software solutions are responding to this market trend through mobility, enhancing customer engagement, and multichannel retailing. TEC principal analyst P.J. Jakovljevic sits down with Epicor’s director of product marketing, retail software, to discuss how Epicor Retail sets itself apart from the competition.

epicor retail crm  the full suite of Epicor Retail software solutions, highlighted mobility features across its product suite in the following manner: Personalized service with Epicor Retail Customer Relationship Management (CRM) Clienteling Fast and accurate decision making with Business Intelligence (BI) Information Center Real-time inventory (merchandising) with Epicor Retail WebIM Merchandising Anywhere checkout ( point of sale [POS]) with Epicor Retail Mobile Store Another Epicor focus is supporting multichannel/cross- Read More

Maximizer CRM: Customer Relationship Management (CRM) Competitor Analysis Report


This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.

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CRM 101


Welcome to another installment in our back-to-basics series. So far, we’ve covered ERP 101 and SCM 101. What Is CRM? CRM is more than a software application. It is a set of strategies, processes, and associated software systems designed to improve the interactions and engagement of customers. CRM involves not only the use of these tools, but also corporate cultural transformation

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The Challenges of Multitenant-aware CRM Instances with Entity and Function Commonalties


The master/subordinate customer relationship management (CRM) tenant approach facilitates a common set of workflow, record awareness, and data synchronization options across a variety of large-scale CRM instances. Based on years of research and development expertise, this approach lends itself not only to regulatory compliance and reporting solutions but also to ease of use, maintainability, and security. Find out how.

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New Realities of Retail Workforce Management: Myths versus Facts


With an economic recovery underway, retailers are leveraging workforce management (WFM) tools to help them address their most pressing needs—cost reduction, return on investment (ROI), and measurably improved performance—while instilling practices that will serve them tomorrow and beyond. Find out how market leaders are leveraging the considerable benefits of WFM systems to gain a significant competitive advantage.

epicor retail crm  Realities of Retail Workforce Management: Myths versus Facts With an economic recovery underway, retailers are leveraging workforce management (WFM) tools to help them address their most pressing needs—cost reduction, return on investment (ROI), and measurably improved performance—while instilling practices that will serve them tomorrow and beyond. Find out how market leaders are leveraging the considerable benefits of WFM systems to gain a significant competitive advantage. Read More

Customer Relationship Management (CRM)


Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.

epicor retail crm  Compare CRM, CRM systems, CRM customer relationship management, CRM software, CRM comparison, top CRM, CRM software evaluation, CRM vendors, CRM list Read More

CRM for Manufacturing vs. Regular CRM


A couple of weeks ago, I published a blog post called Customer Relationship Manufacturing. In this blog post, I described the symbiosis between the sales and production departments within a manufacturing company, mentioned some customer relationship management (CRM) vendors that seem to have adapted their products for the manufacturing industry, and I also promised I would get back to you with

epicor retail crm   Read More

Epicor Releases Epicor HCM 5.8


Even a recent change of CEO doesn’t mean that product development stops at an enterprise service company like Epicor. At the recent HR Tech 2013 conference, the vendor announced general availability of the latest release of its human capital management (HCM) solution, Epicor HCM 5.8. The newest release of Epicor HCM delivers expanded country-specific functionality and enhancements to goal

epicor retail crm  Releases Epicor HCM 5.8 Even a  recent change of CEO  doesn’t mean that product development stops at an enterprise service company like Epicor . At the recent HR Tech 2013 conference, the vendor announced general availability of the latest release of its human capital management (HCM) solution , Epicor HCM 5.8 . The newest release of Epicor HCM delivers expanded country-specific functionality and enhancements to goal measurement and reporting. The expanded global framework of the newest release Read More

Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?


When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications that must be integrated? This article compares the two approaches and offers some advice.

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Enterprise CRM Platform (ECP)


ECP is a platform of role-specific CRM productivity tools for insurance and financial service professionals, providing complete product line capabilities in a comprehensive, industry-specific solution.  

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Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part I)


Writing about failed partnerships in the enterprise applications market is like writing about the sun setting in the evening and to the west, given almost daily occurrences of vendors announcing alliances that never materialize. However, it doesn't happen every day that a potential high-profile alliance gets called off at the 11th hour and in favor of an overlooked in-house solution. The

epicor retail crm   Read More