This field service management (FSM) software review report examines the FSM software by ServiceMax and its support for business management processes against known benchmarks. It assesses ServiceMax FSM for FSM functionality and reviews the product’s support capacity with a focus on:
- Customer Engagement Management
- Contract and Warranty Management
- Work Order Management
- Inventory, Logistics, and Parts Planning
- Workforce Forecasting and Planning
- Scheduling and Routing
- Analytics and Reporting
The report also contains an independent analyst’s review of the FSM software based on a demonstration provided by ServiceMax. The review identifies the features of ServiceMax FSM that distinguishes it from other business process management solutions, including its cloud-based data sharing platform to facilitate the sharing and modification of workflows, and its monitoring feature for service quality benchmarks. In this review, the analyst outlines the software provider’s implementation process, support model, and target user base.
ServiceMax FSM achieved TEC certification status for its FSM software solution by completing TEC’s certification program, which includes a demonstration of the FSM software’s support for specific real-world business process and a detailed functional benchmarking analysis.
Based on a demonstration of ServiceMax FSM, a TEC analyst has assessed the FSM software’s features, evaluating the software against known industry benchmarks, to determine that ServiceMax FSM by ServiceMax is a strong FSM system.
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