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Abstract:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer satisfaction. ClickSoftware, rooted in field service workforce scheduling and optimization, provides
automated workforce management and optimization solutions, (...)
Excerpt related to
field service management:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer ...
Published:
2011-01-05
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Abstract:
TEC's P.J. Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and
interviews its chief visionary. Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O)
specialist, has become a full-fledged service lifecycle manag (...)
Excerpt related to
field service management:
TEC's PJ Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and
interviews its chief visi...
Published:
2011-04-08
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Excerpt related to
field service management:
... Part 2 then discussed the accompanying service lifecycle management
(SLM) software ... this series refers to any type of mobile field worker including ...
Published:
2010-04-01
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Excerpt related to
field service management:
... As for the market penetration, by 2010 the percentage of technicians with wireless access to a formal
packaged field service management solution will increase ...
Published:
2010-03-19
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Abstract:
In this white paper, the author discusses the real-life challenges faced by field technicians and how those technicians can
be empowered with mobility solutions to improve field productivity, increase the accuracy of diagnostics, reduce warranty
and invoicing cycle times, increase service revenues, and m (...)
Excerpt related to
field service management:
Field Service Mobility: Warranty Management. Source ...
Download <strong>Field Service Mobility: Warranty Management</strong>.
Comments: Related ...
Published:
2011-10-10
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Abstract:
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service
and Logistics practice. ServicePower is a small vendor that develops dispatch optimization software. eLoyalty will use ServicePower’s
software to incorporate dispatch optimizatio (...)
Excerpt related to
field service management:
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service
and Logistics practice....
Published:
2000-11-21
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Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
field service management:
... offer products that support SLM, or Service Process Management (SPM)
as ... The two primary capabilities required are "Call Center" and "Field
Service" applications ...
Published:
2003-06-11
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Excerpt related to
field service management:
... cost burden to asset maintenance as a business has created new software support requirements and modern
EAM and field service management (FSM) software suites. ...
Published:
2010-03-16
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Abstract:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely
repeated revenue stream over a long period of owner (...)
Excerpt related to
field service management:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerin...
Published:
2005-08-02
-
Excerpt related to
field service management:
... parts and field workforce management. In other words, the company is
the only software vendor that targets the post-sale (aftermarket) service market with a ...
Published:
2008-12-23
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Excerpt related to
field service management:
... s at Wharton before becoming assistant professor in the operations management department
at ... service chain (eg, a regional warehouse or even a field service
van ...
Published:
2008-03-05
-
Excerpt related to
field service management:
... operations management in many leading organizations worldwide due to their ability to
meet just about any requirement in the field service management world.
...
Published:
2011-01-10
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Abstract:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To meet these challenges, heavy investments have been made in extensive spare ad replacement parts networks. (...)
Excerpt related to
field service management:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To mee...
Published:
2005-07-30
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Excerpt related to
field service management:
... judiciously is paying off.As discussed in TEC’s recent article entitled A Candid Conversation with a
Field Service Workforce Management Leader, the vendor ...
Published:
2011-04-04
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Abstract:
IBS may be the first vendor to fully integrate a supply chain operations reference model in its business intelligence solution.
Customers receive more efficient measurements and benchmarking across their supply chain regardless of their supply chain
and ERP software. (...)
Excerpt related to
field service management:
IBS may be the first vendor to fully integrate a supply chain operations reference model in its business intelligence solution.
Customers receive ...
Published:
2005-09-07
-
Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
field service management:
... offer products that support SLM, or Service Process Management (SPM)
as ... The two primary capabilities required are "Call Center" and "Field
Service" applications ...
Published:
2003-06-11
-
Abstract:
It appears that several of Microsoft Business Solutions (MBS) Solomon's truly differentiating traits, which could not have
been easily or quickly replicated by its seemingly more robust brethren products within the MBS division, will have been a
good enough reason for Microsoft to continue to bolster the (...)
Excerpt related to
field service management:
It appears that several of Microsoft Business Solutions (MBS) Solomon's truly differentiating traits, which could not
have been easily or quickly ...
Published:
2003-09-03
-
Abstract:
This continues a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Navision by Dr.
Scott Hamilton. (...)
Excerpt related to
field service management:
This continues a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Navision by Dr. Scott
Hamilton.
Published:
2005-07-06
-
Excerpt related to
field service management:
... ClickMobile provides wireless workforce management for monitoring field
workforce ... the field and allows for field updates even when service
resources are ...
Published:
2011-01-18
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Abstract:
Companies in the services industry need both asset and field services management, but current integrated asset and field
services maintenance systems often fail to meet these organization’s needs. However, enterprise resource planning vendor Agresso
appears to have just the right solution. (...)
Excerpt related to
field service management:
Companies in the services industry need both asset and field services management, but current integrated asset and field services
maintenance syst...
Published:
2008-02-25