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Featured Documents related to
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Agile Information Systems: Conceptualization, Construction, and Management
The book "Agile Information Systems" unveils how modern companies can create and deploy agile information systems. Academic experts, researchers, and practitioners discuss the concept of agile information systems, the importance of the context of agility, and organizational management issues in the context of agile information systems.
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free blackberry contact manager
Migrating to BlackBerry 10: 10 Tips for IT
BlackBerry® Enterprise Service 10 is a next-generation enterprise mobility management (EMM) platform for all your organization’s devices, including BlackBerry devices, as well as iOS and Android™ smartphones and tablets. Download this paper for an overview for migrating to BlackBerry Enterprise Service 10. You’ll get 10 tips that will help your information technology (IT) department migrate to BlackBerry 10.
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1/23/2013 11:10:00 AM
Purchasing CRM for Contact Centers
Every business is in business to generate revenue. The more revenue generated, the happier everyone is. A company’s call center is no different. But how do you manage your call center to run as efficiently and productively as possible? While CRM software will represent an investment when initially implemented, it offers the possibility for a favorable return on investment. See how a CRM solution can benefit your call center.
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Contact Center Buyer’s Guide
Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP has dramatically transformed telecom, and is now doing the same in the contact center. Download this Buyer’s Guide for a better understanding of the VoIP value proposition, as well as what you need to consider when making the decision to adopt VoIP in your contact center.
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Contact Centre Virtualisation
As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to manage, and has better customer service. Learn about contract center trends and the five key elements to consider when outsourcing your customer service center business processes.
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5/20/2008 4:47:00 PM
Security and Trust: The Backbone of Doing Business over the Internet
Gaining the trust of online customers is vital for the success of any company with an online presence, particularly those that require sensitive data to be transmitted. This VeriSign white paper explores the latest developments in website security that online businesses should consider to build consumer confidence, protect their valuable brand, safeguard sensitive information, and increase transactions.
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Visual Asset Manager 6.3 for CMMS/EAM Certification Report
Visual Asset Manager 6.3 is TEC Certified for online evaluation of computerized maintenance management systems/enterprise asset management (CMMS/EAM) solutions in TEC's CMMS/EAM Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.
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11/29/2011 4:42:00 PM
Innovative Approaches in the Free-for-all World of Value-added Resellers
The universe of existing applications partners is relatively stable; some occasional movement from dropping one product in favor of another occurs naturally, and no vendor is immune to losing partners. But some innovative vendors are doing their best.
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: value-added resellers, VARs, independent software vendors, ISVs, small to medium business, SMB, enterprise resource planning, ERP, executive view, Sage Select, Intentia, ePartners.
5/18/2006
RockySoft Inventory Management Suite
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: RockySoft's Web-based inventoy management modules for distribution and manufacturing include Active Inventory Manager, Demand Management, Demand Collaboration Portal, Economic Order Manager, Requirements Planner, Capable to Promise, Supplier Portal, and Vendor Managed Inventory.
The Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions in Financial Services
Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling efforts as well as strengthen customer relationships. But in order to contribute to profitable growth, they must be able to quickly identify and address customers in a personalized fashion and present offers that are highly relevant. Discover how a customer interaction optimization solution can help.
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2/22/2008 9:29:00 AM
The Truth about Agent Training and Turnover in the Contact Center
Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before they head for greener pastures.
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1/9/2007 9:08:00 AM
Best Practices for Improving Performance in Your Contact Center
Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance in Your Contac...
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