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Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
free call center:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
-
Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
free call center:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
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Abstract:
Contact center solutions are often rigid and hardware based, making it difficult and expensive to respond effectively to
customer needs. An effective response leverages all of your organization’s expertise to deliver an effective customer experience.
This paper discusses a comprehensive solution that p (...)
Excerpt related to
free call center:
... Source: SAP. Document Type: White Paper Description: Contact center solutions are often
rigid and hardware based, making it difficult and expensive to respond ...
Published:
2011-03-15
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Abstract:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive
voice response (IVR) systems, or an agent who doesn’t (...)
Excerpt related to
free call center:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. ...
Published:
2010-03-11
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Abstract:
Compaq Computer Corp. and Red Hat, Inc. announced that Compaq will provide call center support for the Red Hat Linux operating
system. (...)
Excerpt related to
free call center:
... today expanded their strategic partnership to provide call center support
for worldwide users of the Official Red Hat Linux OS. ...
Published:
1999-10-20
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Abstract:
Siebel Systems announces two alliances that promise new relevance for its customer relationship management software. (...)
Excerpt related to
free call center:
Siebel Systems announces two alliances that promise new relevance for its customer relationship management software.
Published:
2000-03-10
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Abstract:
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for
a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact
center that keeps customers happy and builds long-term (...)
Excerpt related to
free call center:
Best Practices for Improving Performance in Your Contact Center. Source ... How does your
contact center stack up to the competition? Are ...
Published:
2011-05-17
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Abstract:
Organizations today are looking for low-risk solutions that provide immediate value. This paper introduces a set of solutions
that offers a range of processes to address major phases of the customer life cycle. These rapid deployment customer relationship
management (CRM) solutions give companies a live, (...)
Excerpt related to
free call center:
Build Your Own SAP CRM Solution—and Know Exactly How Much It Will Cost. Source: SAP. Document Type: White Paper Description:
Organizations ...
Published:
2011-03-15
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Abstract:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Case Studies, and Other Resources Associated with Workforce Automation and Interaction Center ROI. Interaction
center managers must deliver greater value on small (...)
Excerpt related to
free call center:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Cas...
Published:
2010-03-11
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Abstract:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all
but the largest businesses to justify. But today that pict (...)
Excerpt related to
free call center:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Un...
Published:
2010-03-11
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Abstract:
Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors.
Kana is the most recently announced CRM customer. Kana has voice enabled their RealTime offering to provide ecommerce sites
a way to talk to their customers. (...)
Excerpt related to
free call center:
Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana
is the most recentl...
Published:
2000-09-06
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Abstract:
Are companies that offshore software development, call center operations, and remote implementations really saving money?
Are customers and users realizing benefits? Indeed, there are areas where savings can be misstated. But companies can do something
to protect themselves against disappointments. (...)
Excerpt related to
free call center:
Are companies that offshore software development, call center operations, and remote implementations really saving money?
Are customers and users ...
Published:
2006-08-30
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Abstract:
Get optimum efficency and productivity cocnerning human resource (HR) shared services.Free whitepapers. There’s nothing like
a recession to reveal the efficacy of shared services as a delivery model for human resources (HR) administration. Companies
experienced with HR shared services find the model eff (...)
Excerpt related to
free call center:
HR Shared Services: A Fresh Look. Source: SAP. Document Type: White Paper Description: There’s nothing like a recession to
reveal ...
Published:
2010-03-11
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Abstract:
So why would users switch from AOL’s Instant Messaging client to Microsoft’s? Quite simple really, throw in free long distance
phone service, offer a comparable and competitive set of base features, and then to make sure you succeed, give it away for
free. And just to add injury to insult Microsoft w (...)
Excerpt related to
free call center:
... on Thursday, July 20 debuted a new version of its online messenger software beefed up with free
long-distance Internet phone service that turns up the heat on ...
Published:
2000-07-21
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Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
free call center:
... an SLM initiative? The two primary capabilities required are "Call Center"
and "Field Service" applications. These two categories ...
Published:
2003-06-11
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Abstract:
Learn how communication-enabled business processes (CEBPs)—processes enabled by communication systems that are tightly integrated
with business applications—can help resolve customer relationship management (CRM) issues by reducing latency, providing recording
of and visibility into interactions, and (...)
Excerpt related to
free call center:
Creating Business Value with Communication-Enabled CRM Processes: Enhancing Marketing, Sales, and Service. Source: SAP. Document
Type ...
Published:
2011-03-14
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Abstract:
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative.
KM is not a technology or set of methodologies, but (...)
Excerpt related to
free call center:
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledg...
Published:
2010-03-11
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Abstract:
Buying a VoIP business phone system? Explore what you need yo know before you buy your new phone system. Download this free
white paper. As more companies switch to business voice over Internet protocol (VoIP) for their telecommunications, many have
learned the hard lessons of working with the wrong techn (...)
Excerpt related to
free call center:
Top 10 Concerns of Buying a VoIP Business Phone System. Source: CompareBusinessProducts.com. Document Type: White Paper Description
...
Published:
2010-07-09
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Abstract:
Engaging in conversation with consumers through new social media channels is helping retailers strengthen customer relationships
and enhance their brand. To manage this conversation effectively, you need solutions that help you capture and analyze a massive
amount of social media data and prepare an appr (...)
Excerpt related to
free call center:
Retailing in a Social Media World: Connect with Shoppers to Boost Market Share. Source: SAP. Document Type: White Paper Description
...
Published:
2011-03-15
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Abstract:
Differentiation through Service Excellence. Get Free Assessment Reports for Service Excellence. With products increasingly
becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer
satisfaction. While revenue is flattening for many produc (...)
Excerpt related to
free call center:
Differentiation through Service Excellence. Source: SAP. Document Type: White Paper Description: With products increasingly
becoming ...
Published:
2010-03-11