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Moxie Software-Promoting Social and Multichannel Customer Service
Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer

free service call software  knowledge management technology with free enterprise collaboration apps (see here ). With this product, Moxie bridges the gap between knowledge workers and contact center professionals by giving enterprises the ability to tap into the collective knowledge of their employees to enhance customer service—providing the right answers to customers, faster (see figures 2 and 3). In the next 12–18 months, Moxie will focus on growing the adoption of this technology.   Figure 2 Moxie Software also owns a Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » free service call software


Negotiating the Best Software Deal
TechnologyEvaluation.COM analysts have separated the software negotiation process into three discrete categories. All three are critical individually, yet

free service call software  of the software documentation free of charge. This is an important, but frequently overlooked right that allows the client availability of documentation to every current and potential user. Ensure that the software license is perpetual and never runs out, including if the maintenance fees expire or if the company is acquired. Negotiate in advance the ability to place a copy of the vendor's software source code and all necessary supporting compilers and tools in escrow in case of a vendor acquisition or Read More...
Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem

free service call software  manufacturer's warranty (call a toll-free number). Or, more commonly, this has just expired. Yes, you purchased the extended warranty, but this has been outsourced. You need to call a toll-free number. The agony begins. A recording instructs you to select from multiple options. By the end of this first message you have forgotten what they were! More canned music followed by more choices. If you are really tenacious, you are finally connected with a living being. From the heavy accent it is apparent that Read More...
A New Platform to Battle Software Bloat?
Lawson has unveiled a new standards-based business applications platform designed to increase overall application quality and improve the product lifecycle

free service call software  ideally result in virtually error-free, consistent Java code. Lawson also intends to have Landmark-developed applications and Web services rolled out gradually and have them share the same data repository as clients' existing Lawson applications. This means that the existing customers would need to only perform an upgrade, not a migration or new implementation. Landmark Based on a service-oriented architecture (SOA, for more information and background, see Understanding SOA, Web Services, BPM, BPEL, and Read More...
Software as a Service for Customer Relationship Management and Sales
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by offering services for inventory and

free service call software  Salesforce.com are currently offered free of charge. Salesforce.com does not take a commission on the sale of applications from partners. The Salesforce.com AppExchange now reportedly offers more than 150 on-demand business application listings created by Salesforce.com, its customers, developers, and partners, including new applications from high-profile vendors such as Adobe, Business Objects and Skype. Additionally, new on-demand applications are available from Ascendus, Big Machines, CastIron, Read More...
A Portrait of the Indian Enterprise Software User
Like many markets recovering from global economic turmoil, the enterprise software market has experienced a slew of company expansion and consolidation ventures

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Flexi Software
FlexiInternational Software, Inc. (@Flexi@) provides business accounting solutions. The FlexiFinancials Enterprise Suite consists of accounting applications and

free service call software  Software FlexiInternational Software, Inc. ( Flexi ) provides business accounting solutions. The FlexiFinancials Enterprise Suite consists of accounting applications and components that are sold directly and through partnership programs, including private label partnerships (FIP). Flexi has been providing scalable, high volume processing, international solutions to financial services, banking, insurance, and other service organizations across the globe for over a decade. Read More...
Global Software
Established in 1981, Global Software, Inc. is a privately owned company located in Raleigh, North Carolina (US). Their analytics suite, which includes

free service call software  compare global software solutions track-it,develop an online software problem tracking management (prms) for supporting different software development teams testing groups working on global software production lines.,global software general ledger concept,global software sector comparative valuation,global software workwise,hardware required for web based global software deployment teamcenter enterprise,inkline global software review,optima technology global software,review ssa global software,ssa global software review,ssa global software sla management services Read More...
Addsum Business Software
Addsum Business Software was founded in 1992, as a spin-off of a prior business, Inkit Productions (founded in 1986). The company provides database-driven

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The Complete Buyer's Guide for Payroll Software
When selecting and deploying a new payroll software solution, there are many factors to take into consideration, including timing, data transfer and conversion,

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Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To

free service call software  ITIL with SRM Service Resolution Management for the Next-generation Service Desk IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service Read More...
Perfect Software
Located in Arcadia, California (US), Perfect Software has been supplying personal computer (PC) and Application System 400 (AS/400) custom accounting

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Vero Software
Vero Software is a world leader in CAD CAM software with a proven track record of reliable product delivery. Vero develops and distributes software for

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RTI Software
RTI Software, Inc. is a CRM software development company that furnishes out-of-the-box customer service, help desk, problem resolution, defect tracking, sales

free service call software   Read More...
Service Network Optimization: Achieving Success in Field Service
Most service delivery managers and executives quickly realize that there are a number of 'pain points' involved in trying to manage service delivery efficiently

free service call software  Network Optimization: Achieving Success in Field Service Most service delivery managers and executives quickly realize that there are a number of 'pain points' involved in trying to manage service delivery efficiently, which can lead to a complete inability to manage business. However, the Service Network Optimization (SNO) model from ServicePower is a set of service offerings and technology designed to help service organizations make the right decisions. Read More...

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