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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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Oracle Acquires TOA Technologies for FSM Leadership
Oracle acquires TOA Technologies, a leader of cloud-based field service management (FSM) solutions. How will services companies benefit from this deal? Read P.J

fsm 01  Acquires TOA Technologies for FSM Leadership Oracle recently announced an agreement to acquire TOA Technologies , a leading provider of cloud-based field service management (FSM) solutions for companies of all sizes. TOA’s products help enterprises manage and optimize the last mile of in situ customer service (on the day of service) by coordinating activities between dispatchers, mobile employees in the field, and customers.   TOA’s FSM software as a service (SaaS) offering enables companies to

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » fsm 01

FSM Software Review: Sky Field Service Management


This field service management (FSM) software review report examines the FSM software by FieldOne and its support for business management processes against known benchmarks. It assesses Sky Field Service Management for FSM functionality and reviews the product’s support capacity with a focus on:

  • Customer Engagement Management
  • Contract and Warranty Management
  • Work Order Management
  • Inventory, Logistics, and Parts Planning
  • Workforce Forecasting and Planning
  • Scheduling and Routing
  • Integration

The report also contains an independent analyst’s review of the FSM software based on a demonstration provided by FieldOne. The review identifies the features of Sky FSM that distinguishes it from other business process management solutions, including its Microsoft Dynamics XRM Platform and its customer relations management support through contractor relations, scheduling, and billing and quoting activities. In this review, the analyst outlines the software provider’s implementation process, support model, and target user base.

Sky FSM achieved TEC certification status for its FSM software solution by completing TEC’s certification program, which includes a demonstration of the FSM software’s support for specific real-world business process and a detailed functional benchmarking analysis.

Based on a demonstration of Sky FSM, a TEC analyst has assessed the FSM software’s features, evaluating the software against known industry benchmarks, to determine that Sky FSM by FieldOne is a strong FSM system.

Download this software review report for product analysis and comparison, an in-depth analyst commentary, and to learn more about how FiledOne’s Sky FSM can help businesses achieve their FSM objectives.

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FinancialForce.com Assuring the CFO’s Trust


Last week, FinancialForce.com, the cloud applications company formed as a joint venture between UNIT4 and salesforce.com, announced the availability of trust.financialforce.com, a resource for customers that describes the control processes, security, application quality, and platform monitoring environment that underpin all FinancialForce.com cloud business applications. Built on the Salesforce

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Field Service Management (FSM) RFI/RFP Template


Customer Engagement Management, Contract and Warranty Management, Work Order Management, Inventory, Logistics, and Parts Planning, Workforce Forecasting and Planning, Scheduling and Routing, Integration, and Analytics &Reporting and Technical Functionality

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Retail SCM Software Trends and 2015 Predictions—Part One


TEC's P.J. Jakovljevic takes a look at the trends that will shape the retail supply chain in 2015 in this two-part series based on discussions with JDA Software, Manhattan Associates, E2open, Logility, and other notable SCM software players over the past few months.

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IBM Presents Social Business Tools Future Releases at IBM Connect 2013


The IBM Connect 2013 Opening General Session peeked into what the future will bring for IBM's clients and partners. The company will launch a new suite for human resources (HR), and new versions of the IBM Connections social business platform and the Customer Experience Suite. A series of applications meant to create collaborative work environments (i.e., community builder, video conferencing

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Got BI? Now You Need to Hire a Data Geek. Here’s What to Look For.


According to a poll conducted by KDnuggets, salaries in the analytics and data mining space are up in 2011. While there is no direct proof that the data explosion is increasing the need for business intelligence (BI) or business analytics (BA) specialists, it’s only natural that the increase in BI software adoption and demand for analytics should promote the growth of BI job offerings.

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Prix Innovation Ouverte 2012 - Bombardier Transport


TEC was honored as a 2012 laureate of the l’Association pour le développement de la recherche et de l’innovation du Québec (ADRIQ) Prix Innovations in the category of a collaborative project.

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Enhanced Social and Mobile Capabilities for Concurforce


With a projected $0.5 billion in revenues in 2012, Concur Technologies is the leading provider of integrated travel and expense (T@E) management solutions. The company helps individuals and organizations make sure that their expense reports are in tune with their budgets and accounting rules. Concur’s Web-based and mobile solution suite, Concur T@E Cloud, enables businesses to automate and

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Epicor Releases New Windows Phone 8 Apps


At its recent Epicor Insights 2014 user conference, Epicor introduced two new Windows Phone 8 mobile apps—Expenses and Time Entry—designed to streamline recording and improve the accuracy and efficiency of time and expense tracking for employees in the field. The apps feature dashboards, timesheets and expense tracking forms, reminders, memos, rounding, notifications, personalization, and sharing.

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Aras Provides Embedded CAD to 3D PDF Converter in PLM


During its ACE 2013 user conference, Aras, an open source product lifecycle management (PLM) software provider, announced a computer-aided design (CAD) to 3D PDF converter to be embedded in a PLM vault server and included for all Aras PLM subscribers. Now, with the addition of the converter, Aras can support 3D, 2D, Microsoft Office, images and scans, and other data types in a single open format

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