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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 fsm 30b


Inside Look at the Success of Cloud Field Service Provider ServiceMax-Part 1
TEC’s recent article on IFS’ recent success in the field service management (FSM) market by no means implies that other FSM players are not prospering. Indeed

fsm 30b  means implies that other FSM players are not prospering. Indeed, one of those players is ServiceMax , which is garnering quite a bit of attention in the field service market, and more than doubles its revenues, receivables, pipeline production, and bookings each year. It also provides one of the most vibrant applications on the salesforce.com ’s AppExchange marketplace. AppExchange currently features more than 1,700 solutions with 1.6 million installs and $700 (USD) in total revenue for

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » fsm 30b

Field Service Management (FSM) RFI/RFP Template


Customer Engagement Management, Contract and Warranty Management, Work Order Management, Inventory, Logistics, and Parts Planning, Workforce Forecasting and Planning, Scheduling and Routing, Integration, and Analytics &Reporting and Technical Functionality

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Sneak Peek: Enterprise Software 2013


The following forces and information technology (IT) trends will continue to shape 2013: 1. Cloud Computing While cloud computing is becoming mainstream, hybrid cloud–on-premises configurations (a.k.a., “software plus services” and “connected services”) remains the reality for cloud integration and federated cross-cloud security issues. Organizations are increasingly looking to hybrid cloud

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Using Service Management Software to Enhance the Customer Experience


These days, high quality is a customer expectation; product features and related service become competitive differentiators. So how can service management software for field service and for depot repair be leveraged to drive up customer satisfaction levels, increase sales of service offerings, and thereby drive revenue and margin? Read this whitepaper to learn more, with a special emphasis on some of the new and emerging technologies that best-in-class companies will adopt in the months to come.

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ETAdirect


ETAdirect is a cloud-based field service and customer experience management platform. It is the foundation for ETAdirect Enterprise and ETAdirect Professional, TOA’s solutions for businesses of all sizes with field workforces. Instead of using general estimates of how employees perform work, ETAdirect uses a time-based approach to measure every activity that happens in the field and creates performance profiles for every mobile employee. Using this approach, ETAdirect helps businesses predict down to the minute when an appointment will happen and how long it will take, all with an incredibly high degree of accuracy.

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ServiceMax Field Service Management Is Now a TEC Certified Solution


ServiceMax has become part of Technology Evaluation Centers’ (TEC’s) group of certified field service management (FSM) applications, and is now available for online evaluation in comparison with other FSM software solutions in TEC’s Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM)Evaluation Centers. Within the next few weeks, the ServiceMax Certification

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Oracle FSM—One Name, Three Different Products


In this report, TEC research analyst Raluca Druta delves deep into Oracle's approach to addressing the current demands of the field service management (FSM) market. Read the report and find out how Oracle's three different FSM product lines and recent strategies and partnerships enable the software giant to provide strong customer engagement and great customer experiences.

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TEC Industry Watch: Enterprise Software News for the Week of June 4, 2012


*************************************************** SOFTWARE SELECTIONS ***************************************************UNC Charlotte selects BRG and Syclo Industry tags: public sector, education, facilities management "SAP’s recent acquisition of Syclo reportedly did not play a role in the selection of Syclo or BRG for this project. UNCC was an ARCHIBUS IWMS customer that already knew BRG as

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Free Online FSM Software Comparisons Now Available


TEC is pleased to announce that you can now compare field service management (FSM) solutions head-to-head using TEC Advisor—our free online software evaluation and selection tool. FSM solutions provide planning and scheduling, work order management, customer engagement management, and other essential functionality for companies with highly mobile, customer-facing workforces. You can

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Top 5 Tips to Increase Technician Utilization


It is critical that your service organization monitor the right metrics on an ongoing basis, so problem areas can be quickly identified and remedied. One critical metric is technician utilization, and ongoing poor performance in this metric is a huge red flag for your service organization. Download this white paper and get five tips that can help you increase technician utilization without sacrifi¬cing customer satisfaction.

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Descartes Systems Group: Small Company With Large Ambition


In the increasingly competitive supply chain management marketplace, corporations either advance or are trodden underfoot. Descartes' acquisitions over the last few years demonstrate that its management is committed to establishing a dominant position in the Internet fulfillment and collaboration software market. In spite of recent losses, Descartes has the potential to pose serious competition for other vendors in the e-fulfillment market, such as SAP, i2, and Oracle. Success will depend primarily on Descartes ability to put its bold vision to work.

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