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TOA Technologies Raises Significant New Funds to Expand FSM Space
TOA Technologies has recently raised $66 million [USD] from Technology Crossover Ventures (TCV) to continue to expand and execute on its vision for better field

fsm 5109 17  New Funds to Expand FSM Space TOA Technologies has  recently raised $66 million [USD] from Technology Crossover Ventures (TCV) to continue to expand  and execute on its vision for better field service management (FSM) globally. This announcement is important, as this is the largest single funding round in FSM software to date. FSM is a growing software market, and this news shows that it is quickly increasing in value and relevance globally. Field service has become a strategic component of every Read More

Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » fsm 5109 17


ViryaNet G4: Field Service Management (FSM) Competitor Analysis Report


fsm 5109 17  G4: Field Service Management (FSM) Competitor Analysis Report Read More
Inside Look at the Success of Cloud Field Service Provider ServiceMax-Part 2
In part 1 of this blog post series, we took a look at a major player in the field service management (FSM) market ServiceMax. In what follows is a recent

fsm 5109 17  the field service management (FSM) market ServiceMax . In what follows is a recent question-and-answer interview with Stacey Epstein‚ vice president (VP) of marketing at ServiceMax. Stacey has extensive experience in generating demand, fueling growth, and building brand name global recognition for technology companies. She brought two decades of cloud, customer relationship management (CRM), service management, and enterprise application experience to ServiceMax. Prior to ServiceMax, Stacey was the VP Read More
Case Study: Integrated Customer Data Drives Efficiency and New Revenue Opportunity for Leading Medical Solution Provider
Solta Medical, a developer of innovative esthetic energy devices to address aging skin, needed a scalable platform to support near-term product and customer

fsm 5109 17  field service management,FSM software,integrated CRM and field service solution,integrated CRM and FSM solution,field service process automation,field service efficiancy,field service visibility,ServiceMax,Solta Medical Read More
ClickSoftware and NetSuite Partner for Cloud Field Service
One of the major themes at the recently held SuiteWorld 2013 conference was that NetSuite has been aggressively building a cloud partner ecosystem, the Autodesk

fsm 5109 17  cloud field service management (FSM) peers TOA Technologies  and ServiceMax . Both of these vendors, especially ServiceMax, have been prominent partners of salesforce.com . In addition, ClickSoftware’s longstanding relationship with SAP has soured a bit as of late after SAP acquired Syclo last year to bolster its already strong mobility offerings that came from Sybase . Having NetSuite as another sales avenue seems a smart move for somewhat embattled ClickSoftware, but only time will tell how Read More
LyondellBasell: Centralizing Processes To Improve Learning and Development
With 17,000 employees in plants worldwide, LyondellBasell Industries is one of the world’s largest polymers, petrochemicals, and fuels companies. To develop and

fsm 5109 17  SAP,LyondellBasell,training,proposal,crm,reporting,erp,project management,system management,data warehousing,management training,change management,learning management suite,lms,training program Read More
Spencer Technologies Selects IFS Metrix Service Management
Adding to its ongoing array of wins in the realm of filed service management (FSM), IFS recently announced that Spencer Technologies, a provider of network

fsm 5109 17  moving to a best-of-breed FSM solution made sense. Reportedly, IFS Metrix won this deal over Astea International . Spencer Technologies believes that this FSM investment will help it on following two levels: The IFS Mobile platform should help its technicians automate remote tasks and be more responsive to emerging customer needs. IFS Metrix Service Management should allow the company to configure its workflow to streamline project management by automating processes that in the past would have required Read More
CompuTec Solutions
has been in business since 1995 as a full service Information Systems Provider. Our impressive standards of excellence have kept us consistently ranked as a top

fsm 5109 17   Read More
IFS Field Service Management Is Now a TEC Certified Solution
TEC is pleased to announce that IFS Field Service Management is now part of Technology Evaluation Centers’ (TEC’s) field service management (FSM) certified

fsm 5109 17  companies that rely on FSM as part of their operations. The solution will be described following the structure of TEC’s FSM software research model. In the meantime, this blog post takes a brief look at some of the key features and functions that IFS demonstrated during the certification demo for its FSM software solution. IFS Field Service Management solution emerged strongly upon the acquisition of 360 Scheduling and Metrix to address the needs of the high-volume/low-cost service market. IFS Field Read More
A Good Scripted Demo Is Key in Software Selection
One of the main challenges in evaluating business software solutions is first creating a good script to demonstrate the software—one that’s neither too vague

fsm 5109 17   Read More
Business Benefits to FSM-CRM-ERP Systems Integration
These days everything starts with the customer and his or her experience. From this perspective—of the customer experience—the service sector must ensure

fsm 5109 17  customer data, integration among FSM and CRM and ERP software needs to ensure that the data stored in FSM systems—for example, customer location data, best route, etc.—is complemented by the financial details residing in ERP system and the entire customer profile that exists in the CRM system. One challenge to overcome when integrating FSM software with both ERP and CRM systems from a customer data perspective is making sure that the data is clean (no duplications, no incompletes, etc.), coherent, and Read More
17 Rules of the Road for Customer Relationship Management
Customer relationship management (CRM) is more than a product@it’s a philosophy. That’s why, when it comes to CRM systems, it’s important to understand all the

fsm 5109 17  sage,sage software,crm,customer relationship management,evaluation guide,small and midsized wholesaler-distributors Read More
VSS
VSS is a Microsoft Dynamics Gold Certified Partner and one of thelargest US-based IBM Premier Business Partners. VSS offers a wide range of professional

fsm 5109 17  Business Intelligence,Customization,ERP,Financial Management,Implementation,Integrated Solutions,Manufacturing,Microsoft Dynamics,Rolebased,Supply Chain Read More
VSI Joins Microsoft Dynamics Emerging Partner Program
Vertical Solutions, Inc. (VSI), a provider of field service management (FSM) and customer experience (CX) software solutions, has been selected to participate

fsm 5109 17  VServiceManagement (VSM) is an FSM solution that manages the lifecycle of post-sales mobile field service and customer support business processes, from work-order creation to completion. VSM integrates with Microsoft Dynamics AX 2012 , and handles complex contracts and warranties, entitlements, dispatch, and offline mobile, complementing Microsoft’s enterprise applications stack. VSI was chosen to participate in the Program for its proven industry experience and deep domain expertise in service Read More

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