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A principios del año 2004, Liberty se acercó nuevamente a Meta4 presentándole necesidades puntuales que debía modificar con el objetivo de optimizar los Recursos Humanos de la compañía. Meta4 resultó la opción que más se adecuaba a las necesidades de Liberty ofreciendo el menor grado de customización de todas las opciones consideradas.
9/27/2006 9:40:00 AM
Business Benefits to FSM-CRM-ERP Systems Integration » The TEC Blog
customer data, integration among FSM and CRM and ERP software needs to ensure that the data stored in FSM systems—for example, customer location data, best route, etc.—is complemented by the financial details residing in ERP system and the entire customer profile that exists in the CRM system. One challenge to overcome when integrating FSM software with both ERP and CRM systems from a customer data perspective is making sure that the data is clean (no duplications, no incompletes, etc.), coherent, and
: business benefits, CRM, customer relationship management, enterprise resource planning management, ERP, field service management, fsm, integration, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
POLL: What Are Your FSM Requirements? » The TEC Blog
POLL: What Are Your FSM Requirements? » The TEC Blog TEC Blog TEC Home About TEC Contact Us About the Bloggers Follow TEC on Twitter RSS Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s
: field service management, fsm, FSM functionality, FSM mobility, mobile FSM functionality, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
TOA Technologies Raises Significant New Funds to Expand FSM Space » The TEC Blog
New Funds to Expand FSM Space » The TEC Blog TEC Blog TEC Home About TEC Contact Us About the Bloggers Follow TEC on Twitter RSS Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software
: CRM, etadirect, field service, fsm, industry watch, Mobile, toa technologies, wfm, workforce management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
The Rising Financial Importance of Service
For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results. Download this infographic from the Aberbeen Group and see how organizations can win by providing best-in-class service to their customers.
: filed service management, FSM software, Best-in-Class, best-in-class service, best-in-class field service, ServiceMax Source: ServiceMax Learn more about ServiceMax Readers who downloaded this white paper also read these popular documents! Extending BI’s Reach: Anticipate Outcomes, Forecast Results, and Respond Proactively Sales Process Map Best Practices for ERP Implementation Best Practices for Fixed Asset Managers Talent Management for Small and Medium-size Businesses: Steer Your
6/12/2013 10:59:00 AM
ServiceMax Field Service Management Is Now a TEC Certified Solution » The TEC Blog
in comparison with other FSM software solutions in TEC’s Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers. Within the next few weeks, the ServiceMax Certification Report will be available for download on the TEC Certification Reports page . The report will portray the product’s main FSM capabilities, in light of TEC’s FSM software research model structure. This blog post offers a brief overview of the supported principal features and functions
: certification program, field service management, fsm, servicemax, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
Navigating Between Service Management Scylla & Charybdis – Part 2 » The TEC Blog
ClickSoftware’s field service management (FSM) product is used by 5,200 agents/technicians visiting 1.9 million homes per year to perform deliveries, installations, and repairs to computers and appliances. The mind-boggling task of scheduling that many field resources hints at the complexity of service provision. The final part of this blog series will go beyond the service economy opportunity to analyze why achieving consistently high customer service is not an easy feat, (and thus the Scylla
: aftermarket, asset management, best buy, call center, clicksoftware, CRM, customer satisfaction, customer service, eam, field service, geek squad, gps, mobile computing, mro, Scylla & Charybdis, service economy, service level agreement, service lifecycle management, sla, slm, spare parts, sustainability, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal.
: field service management, FSM software, field service culture, field service company executives, field service revenue goals, field service business success, ServiceMax Source: ServiceMax Learn more about ServiceMax Readers who downloaded this white paper also read these popular documents! Extending BI’s Reach: Anticipate Outcomes, Forecast Results, and Respond Proactively Sales Process Map Best Practices for ERP Implementation Best Practices for Fixed Asset Managers Talent Management
6/11/2013 4:52:00 PM
Astea International Inc.
: Founded in 1979, Astea is a publicly traded company with offices in North America, Europe, Asia, and the Middle East.
: Founded in 1972, SAP provides business software applications and services to companies of all sizes in more than 25 industries.
Case Study: Shedding Light on a 360° View of the Customer
Sungevity is the fastest-growing residential solar company that designs, installs, and finances its solar electric systems in the US. Sungevity realized it needed field service operations that could scale, as well as tools that were easily used by their own technicians and by their partner network. See how Sungevity selected ServiceMax among a shortlist, the outcomes of the ServiceMax implementation, and the expected benefits.
: system, FSM, FSM software, FSM software selection, FSM system implementation, ServiceMax, Sungevity Source: ServiceMax Learn more about ServiceMax
6/12/2013 11:51:00 AM
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